I asked, how can a person have an eye exam over the phone? Guarantee vary from product to product and can even vary for the components. The returned pair of glasses must be in new and original condition. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. Damaged items All Packages are inspected for damage before they ship from our warehouse. . Is there a return policy for eyeglasses? Carrie sales agent super sweet very patient and great customer service and greatttt deals! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Which is unfortunate, given the generous nature of it. Heres what well do for you: To file a lawsuit using DoNotPay, follow these instructions: Have you been trying to contact the company you want to return your faulty item to with no success? Allen H & Jill Y. and one set of reading glasses (cost me $294.00). I spent $929.95 on Apr 18, 2022. Visionworks has a rating of 1.9 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. The worst customer service ever known in the history of eye glass wear history. Every purchase . If you do not have the return form, we will provide it together with your RA number. Your email address will not be published. 70% Off Visionworks Coupon | Verified Promo Code - May 2023 - Couponannie Rude customer service. Specialties: Davis Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. Cookie Notice This may take up to 10 working days. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. Retailer policies (such as warranty, return policy, etc.). They are still looking for the other pair. I spent $1200+ on Nov 16 for 3 pairs of glasses. Really awful customer service through this company. State the reason for the return in the area provided on the invoice. When the glasses came in they were not the glasses I ordered. Follow-up service (e.g., frame adjustments, repairs, cleanings). I wanted to contact someone to ask why and confirm the correct appointment time. Instead of allowing me to purchase a second pair of frames to use the mismeasured lenses as a backup pair, they refused and insited that they must be discarded. However, depending on the type of refund youve been issued, the time can vary significantly. We can expedite the return process by setting a deadline by which the company has to process your request and provide you with a free return label. I payed over $800 for 2 pairs and 2 weeks plus, I sit here with no new glasses. I know visionworks has a 100 day return policy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I will never return to this place. Said he was the manager. Now ups is investigating but visionworks says they will not replace them if they say its delivered. The Dr.Merlino very knowledgeable and very handsome and super professional and very friendly We didnt sign anything or agree to pay anything I told them eye exams only because thats what our insurance covers. America's Best Contacts & Eyeglasses vs. Visionworks Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. For more information, please see our So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. We all intended to buy glasses. All returned items must be in new and unused condition with original tags and labels attached. All returns must be postmarked within thirty-one (31) days of the purchase date. On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. See details. When I called them they directed me back to the store and said they cannot do more. I did not very much care for the attitude that I received as a customer over the phone. I picked out some more glasses that was cheaper. The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. Management has reached out to Medhen and has made arrangements for Medhen to contact the store to schedule a recheck. Privacy Policy. It should have been way more than that just for the inconvenience. Kudos also to Mario who took my mangled glasses I stepped on and made them wearable. I never hear back from them. Are you tired of dealing with companies and requesting refunds on your own? VISIONWORKS - 46 Reviews - 169 Jennifer Rd, Annapolis, MD - Yelp Trying to get someone to from the store to find out if contacts arrived and the phone system sends me to customer service center. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. The payment for your account couldn't be processed or you've canceled your account with us. Can you provide a copy of my prescription? They can be contacted through this number: 1-800-784-7427. Yes, so bring your Visionworks receipt or proof of purchase with you. LensCrafters return policy online is very simple, . And free! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you want to return an item purchased over the phone, follow these steps: You must make sure to take the receipt to the store you got the glasses from. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. Companies can ask for reviews via automatic invitations. Please see below. We value your privacy. Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. Resolved "Charges" Resolved "Cancelled appointment.". Order hung there til store called to follow up. Not worth the sale. Disappointed. We have the perfect solution for youour AI-powered app can send a refund request on your behalf! I have been very patient and at this point my patience has run out. You wont have to wait in lines or on the phone for long periods because you can request a refund from the comfort of your home. Consumers can upload a picture and start trying on frames. Claim your profile to access Trustpilots free business tools and connect with customers. Which of course never happens. I was recently at the Visionworks in San Tan and had the best experience. Visionworks is part of the Eyeglass Stores test program at Consumer Reports. On 3/22/23, I went bank into the Canton location to get my eyes retested after previously speaking to the Mgr. If you feel you have received this message in error, please view our customer care I also stated to her that since it happened the same day, (March 22, 2023) that she could void the three incorrect transactions, the store manager got involved and he was extremely rude and got up in my face. Then he said I was lying and memorizing the letters and I WOULD NEVER DO SOMETHING LIKE THAT! What is Visionworks doing to help prevent exposure to COVID-19? Required fields are marked *. Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details. Damaged glasses, or glasses clearly not purchased through Visionworks, will also not be accepted. One-year warranty on featured frame brands. THE STORES NEVER ANSWER THEIR PHONES. To reschedule to an appointment that actually makes sense. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_8',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Visionworks Return and Exchange Policy: Find out everything you need to know about the return policy of the Visionworks optical store here. The prescription is clearly wrong, due to a mistake in how your eyes were measured . It was a mad house a bunch of children running everything no one notified me that there wouldn't be an eye doctor there and it would be on a tv. Including ours. I received emails and text messages thanking me for making the appointment and plenty of appointment reminders. Really really bad. How do i get acopy of my last visit and the bill? Usually lenses have one year, frames one or two years, accessories one year warranty. Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. TIA. And if I could find the person that hired these individuals, I would question the interviewing process. Went to the Bensalem PA store today for readers. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. Passwords are 6-20 characters with at least one number and letter. Wen she got there with 30 yr old brother. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. Not all vision challenges can be completely corrected with eyewear. In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. Tomorrow I will have to call corporate headquarters to see if they can help us. Told me I had to give a rating if I could there would no rating your service was that bad! Or the style didnt end up suiting you like you thought. no I did not pick them up. May I use my FSA card at Visionworks? But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. Price paid for this product. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. I give this place a zero. BBB Business Profiles generally cover a three-year reporting period. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Incomplete returns will receive a reduced credit reflecting any missing accessories. I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! Refund still is a problem, dispite credit card dispute process. What to do When You Don't like Your New Glasses - Next Optical
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