Claims Enquiries There are different ways you can contact our claims team: Call Us Call us via our dedicated claims telephone lines. (2) Subject to eligibility. We dont think claims should be rushed, so we deal with each with the same care and attention they deserve. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Sunday: 10am 4pm Get a car quote Your saved car quote. With customer experience (CX) transforming so rapidly Adjusters expertise on complex third-party property damage claim helps secure contract extension. They'll be able to give you a crime reference number or a Property Irregularity Report (PIR), which you . Updated. We're proud to be specialists in covering pre-existing conditions. Staysure is a trading name of TICORP Limited. Staysure travel insurance: how can I claim? The excess amount is shown under each section in the table of benefits in your policy wording. By clicking submit, you consent to allow Davies to store and process the personal information submitted to provide you with the information requested. This site requires JavaScript to function properly. Great value holiday and travel insurance for individual trips anywhere in the world. It is possible to amend certain sections of this policy; however an additional charge may apply. Sat. We enhance our service with technology to deliver cost and time savings to our customers. Were dealing with a significant increase in claims right now. 1. If you become legally liable for accidental bodily injury to, or the death of, any person and/or accidental loss of or damage to their property. The Davies telephone number rings and rings but no-on ever answers. Petsure is part of the Staysure Group which includes trusted travel insurance brands like Staysure. Once complete please email the Form (s) to: info@csal.co.uk along with copies of any supporting documents. Great Lakes Insurance SE Kniginstrae 107 80802 Mnchen Germany Visiting address Mandlstrae 5 80802 Mnchen Germany Tel. Before making a claim, please check that you have the following information ready: For cancellation claims youll need copies of: If your flight has been cancelled, youll first need to contact the airline, tour operator or travel agent you booked your flights with to claim a refund. Av. If you would prefer you can contact our customer services team on 0333 006 8033 Or if calling from outside the UK +44 1604 210 845 Opening Hours - Monday - Friday: 8.30am - 8pm - Saturday: 9am - 5.30pm - Sunday: 10am - 4pm Bank Holiday Opening Hours: Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department We are remunerated by commission for the arrangement, service and renewal of your insurance policy. When the Claim Form is received we aim to process it in five working days. Please enable it to continue. If you want to claim for multiple sections of the policy (eg: cancellation, and lost of baggage) you have to phone a specific number, which directs you to their website. Do you agree with Staysure Travel Insurance's 4-star rating? This long running claim began when the roof on a new building failed after the building was complete Quick thinking loss adjuster determined to reach storm affected customers. (3) Direct online sales only. To process your claim, well ask for supporting information from you such as receipts and other documents. Annual travel insurance for every journey with a choice of cover and benefits including ski. If you need more help, please visit our FAQ Help Centre. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. To ensure you contact the correct team, please select how you purchased your travel insurance policy: Directly with AXA Through your travel company, bank, or another provider Allstate. claims number as listed below: We will do everything possible to ensure that you receive a high standard of service. Erie, PA 16508. Date of experience: April 23, 2023. . Excess Waiver and Single Item Cover can only be added to your policy within the cooling-off period (within 14 days of taking your policy out). If changes include increases to your original trip duration, or you move your trip to a later date, there may be an additional fee to increase your levels of cover. You can find all the information you need to make a claim in your My Staysure account. Staysure Support. Pick and choose how youd like to hear from us e.g. Staysure travel insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. . Log in Log in Staysure complaints. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. - Monday - Friday: 8.30am - 8pm. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. *10% of new customers paid 219 or less Jul - Dec '22. easyJet travel insurance assistance and claims. We appreciate your patience as we continue to help as many people as we can. 9:00am - 5:30pm . ERGO Seguros de Viaje For all other enquiries, please call 01708 339026. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. If you have a medical emergency and need our help while youre away, you can call our 24/7 Medical Emergency Helpline on the numbers below. Please contact us directly by using the details provided. Travel with confidence with award-winning Travel Insurance for your next break. Telephone calls to Staysure line - oh wrong number but no help given or offered. New rules state that an insurance company can't reject your claim if you. You can select the Newsletters you wish to receive. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Skip to main content. Bank Holiday Monday 1 May: 9am 5pm, Within the USA and Canada: Find out if they are legitimate & Safe. We use cookies on our website. * Claim details* (please submit as much . You, or someone on your behalf, should contact us within 48 hours if you have been admitted to hospital. 1-877-365-8693 1-877-365-8693. report claim. Mon - Fri. 8:30am - 8:00pm. Limited is registered in England and Wales to 2 Marylebone Road, London NW1 4DF, company number 00677665 and is an Introducer Appointed Representative of the following: 1. Calling from outside the UK: +44 1403 288 414 877-AAA-GLIA. : +49 (0)89 244455270 Fax. We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and The Personal Finance Awards. n 71 Edifcio D 2 Dt, Queluz de Baixo Does anyone actually work in any of the companies Staysure seems to layer itself with? 814-456-0498. telephone, email, post or via SMS. Allegany Insurance Group. 878 0 obj <> endobj Staysure Customer Service Team - Staysure Sales Team 01604 552925 Customer Services Opening Times Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. 1-800-887-9497 1-800-887-9497. report claim. There are a number of ways you can register your complaint: By telephone: Customer Services on 0800 652 9957 By e-mail: complaints@staysure.co.uk In writing: The Complaints Team Staysure Britannia House 3-5 Rushmills Business Park Bedford Road, Northampton NN4 7YB We will always try to resolve the issue within 3 days, but if not, we will %%EOF Select your location and related market below and a member of our team will be in touch. Either a) the immediate direct early return from your trip to your home country, or b) being a hospital in-patient outside your home country for a period in excess of 48 hours. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Available 24/7, it's the easiest way to view your documents or to make any changes. For existing esure Car Insurance customers, when you, or anyone permanently living in the same residential address as you insures additional cars with us direct online we'll discount each new policy by 10%*. It's quick and easy to submit your claim online. This information will vary depending on the type of claim you are making. Staysure is a trading name of TICORP Limited. Select your location and related market below and a member of our team will be in touch. 3. Travel Insurance 0800 033 4902 Sales Team 01604 552925 Customer Services Opening Times My Staysure Everything you need, on any device Change your destination, move your travel dates or upgrade your policy, My Staysure is always there. Search for Insurance - Other near you on Yell. We will pay up to 50 after the initial 24 hours (up to a total of 150 after 48 hours) if your baggage is certified by the carrier to have been lost, or misplaced on the outward journey of a trip. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered After all, having something go wrong on your holiday is bad enough without worrying about your claim. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Why Staysure; Blog; Claims; Help and Support. Speak to our claims team if your travel provider/airline/credit card company can't offer you a refund. Over 50s Travel Insurance Expats Travel Insurance Why StaysureBlog 0800 033 4902 Sales Team 01604 552925 Customer Services Opening Times Get in touch Call our UK contact centres free Opening Times Mon - Fri 8:30am - 8:00pm Sat 9:00am - 5:30pm Sun 10:00am - 4:00pm Travel Insurance Travel Insurance If you are claiming for anything not mentioned within this policy wording booklet - please visit staysure.co.uk/claims All claims (excluding the below) 01403 288 410 or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses . We'd like to hear from you. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Find out about the company and our high-performance agency, coinsurance and single-risk solutions. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. If you have a medical emergency and need our help while you're away, you can call our 24/7 Medical Emergency Helpline on the numbers below. If you need to make a claim, having an Excess Waiver means you won't have to pay any excess from your own pocket for each item you're claiming for. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Isla Graciosa, 1 UK and Ireland claims only. Registered office: Britannia House, 3-5 Rushmills business park, Bedford Road, Northampton, NN4 7YB. Calling from outside the UK: +44 1403 288 414 Calling from USA: +1 844 780 0639 Calling from Canada: +1 819 780 0639 Calling from the UK: 01403 288 414 How do I find more help? Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. 1) Check your policy documents: Check the details of your policy to see if the facts fit the reason for the rejection. Contact details for all offices are below. Calling from the UK: 01403 288 414. %PDF-1.6 % Staysure Expat Claims 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 email: info@csal.co.uk / www.csal.co.uk Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. You cannot add new travellers to your policy. Registered office: Britannia House, 3-5 Rushmills business park, Bedford Road, Northampton, NN4 7YB. Digital solution slashes claim lifecycles in half and delivers memorable customer experience. Find Staysure in Northampton, NN4. Locations; Great Lakes Insurance SE Customers; . - Calling from outside the UK: 0044 1604 210 845 Reasonable additional travelling and accommodation expenses necessarily incurred to reach your overseas destination or to return to the United Kingdom by the most direct route. 903 0 obj <>/Filter/FlateDecode/ID[<01E587B3B8DEA44B9D543C681C3BB2BD>]/Index[878 42]/Info 877 0 R/Length 122/Prev 278748/Root 879 0 R/Size 920/Type/XRef/W[1 3 1]>>stream By clicking submit, you consent to allow Davies to store and process the personal information submitted to provide you with the information requested. info@csal.co.uk - 01702 427241. - Monday - Friday: 8.30am - 8pm You have 21 days to contact the Doctor about arrangements for you to see the report. To obtain a quote through our UK call centre for an AllClear Gold, AllClear Gold Plus or AllClear Platinum policy please call 0800 848 8608. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. This can help put your mind at ease to check youre covered and to confirm the information youll need to provide us with. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. LONDON, UK 08 September 2022 Davies, the leading specialist, Tell us about your role and how you got to where, Last week saw extreme heat across both the UK and Ireland., Is the vehicle repair industry keeping up with the popularity of, You can select the Newsletters you wish to receive. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. I have been waiting since the end of June. Georgia. If you change your destination to a different geographical region that is deemed higher risk by our underwriters, there may be an additional fee for cover. Simply complete your details in the form below and a member of our team will be in touch. . Staysure contact info: Phone number: +44 8082812173 Website: www.staysure.co.uk What does Staysure do? You'll need your validation certificate and any documents that support your claim. UK Contact Centres. If you want to claim for cancellations however, you need to fill in a paper form and post it to them! Either a) the immediate direct early return from your trip to your home country, or b) being a hospital in-patient outside your home country for a period in excess of 48 hours. Annual Multi Trip Insurance. Staysure claims can be made over the phone to their emergency or general claims line or via their online claims process. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Industry-leading virtual reality training. Check out what 271,027 people have written so far, and share your own experience. You're in good company. 0 Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. If your travel provider/airline/credit company cant offer you a refund, submit your travel insurance claim below. ERGO Seguros de Viaje Contact Allstate customer service to get the answers you need, when you need them. By clicking Submit you agree to receive email from Davies. If you become legally liable for accidental bodily injury to, or the death of, any person and/or accidental loss of or damage to their property. CSA Claims. Available 24/7, from anywhere in the world, on any device, its the easiest way to view your documents or to make any changes. To make a claim relating to cancellation, call 01403 288 410. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Get in touch How we've helped our clients Digital solution slashes claim lifecycles in half and delivers memorable customer experience You can expect to hear from us within 5 working days of submitting your claim. Call our Expat Travel Insurance Claims team on: +44 1403 289 162, At Staysure.com we recognise that your personal circumstances may alter after the purchase of your insurance. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Claims. Staysure is a trading name of TICORP Limited. Reset Search. | See a full list of Davies companies. Submit your details Submit a claim enquiry via our contact form. Before you claim Before you contact us, you'll need to have the following to hand to help you submit your claim: Your Validation Certificate so you have your policy number to hand. Inspop.com Ltd for the introduction of non-investment motor, home, travel and pet insurance products (FRN 610689). If you need to make a claim for the loss, theft or damage of your baggage, you'll need documentation to support your claim. Search Insurance Carriers. Log in All in one place Easy access to all your quotes, policies and documents (Madrid), Espaa. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Calling from the USA or Canada? Policy number Date of issue D D M M Y Y Y Y Destination . . Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. OUR SOLUTIONS Claims Solutions Legal Solutions Insurance Services Consulting Consulting If you need to make a claim - please see page 46 for our claims procedures. All we need are a few details from you and youll be ready to go. This company should not be allowed to trade as they are incompetent, very easy to sign up for the insurance, as the positive reviews report, but you will not get any customer service if you log a claim. We offer travel insurance policies that provide cover for a wide . 11.00. For medical emergencies abroad call (+44) 1403 288 414 or +1 844 780 0639 in America and Canada. . Company number: 06479822 | Registered address: 5th Floor, 20 Gracechurch Street, London . We paid out over 23 million in claims to over 30,000 customers between January-August 2022. It is possible to amend certain sections of this policy; however an additional charge may apply. https://www . Online Submit your claim or retrieve an existing claim online Claim here By phone The claim department is unprofessional when call it took almost an hour for someone to answer your call at which they took your contact number and promise to call back in 72 hours. If you need to make a claim, we'll make it as easy and stress-free as possible. office: Av. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered How long do I have to make a claim? hbbd```b``3@$dL` . Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Youll need to contact a member of our team if any of the following statements apply to any travellers on your policy: Log into your My Staysure account and youll be able to add most optional extras to your policy at any time, without having to pay an admin fee. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. - Sunday: 10am - 4pm. Founded in 2005 and headquartered in Northhampton, UK, Staysure is a travel insurance provider specializing in pre-existing medical condition coverage.. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. * (1) Discount excludes Optional Extras. Get a Quote today. Calling from Canada: +1 819 780 0639 Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. If you need more help, please visit our FAQ Help Centre. Staysure Expat Claims 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 email: info@csal.co.uk / www.csal.co.uk Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent When the Claim Form is received we aim to process it in five working days. UK and Ireland claims only. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. kath.mainon@davies-group.com Peter Haran CEO - Claims Solutions, Ireland peter.haran@davies-group.com Lesley Johnson Chief Operating Officer - Casualty and Motor, including VRG lesley.johnson@davies-group.com Russell Crewe Chief Operating Officer - Property russell.crewe@davies-group.com Rhys Williams Chief Growth Officer Travel with confidence with award-winning Travel Insurance for your next break. Calling from USA: +1 844 780 0639 Get in touch with us if youd like to make multiple changes to your policy. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. Log into your My Staysure account to upgrade your policy: There may be an additional fee to increase your level of cover, but theres no admin fee to make these changes. Do you agree with Staysure Travel Insurance's 4-star rating? Excludes esure Flex policies. Staysure is a trading name of TICORP Limited. Pre-existing medical conditions. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. AXA works with a number of partners to underwrite insurance products in the UK and across the world, and each product has its own Customer Service and Claims team. The theft, loss or damage to baggage, money, clothing, personal effects (excluding golf equipment, winter sports equipment, ski pass, and valuables) and other articles which belong to you (or for which you are legally responsible) which are worn, used or carried by you during a trip, excluding any vehicle, caravan or trailer. Watch our short film featuring two Staysure customers, Denise and her husband Michael, and how Staysure helped them when an accident meant that their holida. Making a claim on your policy - Staysure Support Staysure Support Claims Making a claim on your policy Making a claim on your policy How do I make a claim? Cancellation applies for booked trips taking place within the period of cover that you are forced to cancel and of which you were unaware at the time you booked your trip or purchased the cover (whichever is later). We're so passionate about covering pre-existing conditions that we're now . 0800 096 6233 (If you are dialling outside of the UK please call us on +44 1793 511 227) Yes, you can do this easily on your My Staysure account. Available 24/7. If you already have your policy details to hand, you can also visit our Claims page. E.g. Or if calling from outside the UK +44 1604 552 860. 2730-055 Barcarena, Customer Services Department Staysure is a trading name of TICORP Limited. Keeping it personal with tech-driven, people-centred claims solutions, tailored to you, Our global team of more than 5,500 professionals operate across the UK, Ireland, the US, Canada & Bermuda. Non-emergency claims such as loss of luggage, cancellation and personal possessions claims: 0333 333 9653. easyJet.clms@intana-assist.com. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. Claim Form 1 | P a g e STAYSURE is a trading name of TICORP Limited. Claim forms by post How do I know if I'm covered to make a claim? Great price for insurance that met my needs. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Britannia House, 2023 All Rights Reserved | - Sunday: 10am - 4pm. Simply complete your details in the form below and a member of our team will be in touch. For further details about how your information will be used, please visit our Privacy Policy and Terms and Conditions. Northampton, NN4 7YB. By continuing to browse this site, you give consent for cookies to be used. I am claiming for more than one of the reasons listed above. Please note this section of cover is only included with Comprehensive policies. Easy access to all your quotes, policies and documents, Upgrade your policy with optional extras, Amend your policy any time you want. Youll be able to view, download and print any documents you need for your trip away. Claims for emergency medical treatment, and for additional expenses such as extra accommodation and travel costs. Claim Enquiries. Select your location and related market below and a member of our team will be in touch. Where you have a valid claim and your medical expenses exceed 350 we will look to settle the . If you need to cancel your policy please click here. Never had to claim as yet but confident they would be helpful if we did. Company number: 06479822 | Medical costs/emergency assistance, 24 hours a day: 0333 333 9669. We sell direct to consumer, direct to business and through partnerships with leading brands. If you prefer to print the forms and complete by hand, you can scan the completed forms and email to the above address or post your completed form to: CSA Travel Claims 308 - 314 London Road Hadleigh, Benfleet Essex SS7 2DD endstream endobj startxref Read 100 reviews, get contact details, photos, opening times and map directions. If you would just rather speak to someone over the phone, you can call our Claims team on 01403 288 410 You can expect to hear from us within 5 working days of submitting your claim. . Cover your car with us and join the 2 million people like you we're already looking after. Your original holiday destination was covered by a European policy, but your new destination is listed as a Worldwide policy destination. Travel with confidence with award-winning Travel Insurance for your next break. If the intended departure of your first outward or final inward journey is delayed as a result of one of the reasons listed in your policy wording, or abandonment of your trip if you are delayed for more than 12 hours. Staysure's cruise travel insurance policy covers both international and domestic cruises for medical treatment and repatriation, cancellation and curtailment and lost baggage and possession claims. Registered . Please notify our customer services team on +34 952 010 024. DrFeM@$/ ,R fL> m'd :fFHI 2`/UT&3_ `An . Staysure is a trading name of TICORP Limited. We've covered over 7 million people so far with insurance and have over 15 years' experience. . We are remunerated by commission for the arrangement, service and renewal of your insurance policy. +1 844 780 0639 Calling from the rest of the world? TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. *Excess Waiver and Single Item Cover can only be added to your policy within the cooling-off period (within 14 days of taking your policy out). Money Savers; . TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. . 919 0 obj <>stream Sat. Great Lakes: Specialty insurance solution provider backed by Munich Re. Monday to Friday: 8:30am 8pm You can also amend any misspellings, and correct ages, for anyone named on the policy. Defaqto has given our car insurance a 5 Star . read more. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. endstream endobj 879 0 obj <. Davies indicated they "hoped" to settle claims 22 September, that date is now well past. Am I eligible for Staysure travel insurance? If you have any queries in the meantime please don't hesitate to contact us on customer.care@davies-group.com or call on 0344 856 2015. This site requires JavaScript to function properly. Read 100 reviews, get contact details, photos, opening times and map directions.
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