)eZauq $Nf@!,4 Y-c^1+T5(aLL! @bHy:iPllh.kqK&.K f2}D%5Ib$QI-tibPgQlQwjGPpT-zzcuBzr(cg3>:{~0)Q0ObNeU(UPqfEdoGHnfUr`20@cJ1`Sc9&HQeR)F]*nnBei|G#{jA7I]x ef hJV"e]#9$!\EY&G! Wireless Emergency Alert Lifeline Support Center 2023 Assurance Wireless USA, L.P. All rights reserved. Broadband Provider Eligibility to Participate in the ACP. Dania, FL 33004. As a result, eligible consumers may not apply for Lifeline. USAC uses the pin-drop to capture the coordinates of the consumers primary residence. To upload your proof documents by email, follow these simple steps: To help us verify your proof documents more quickly, be sure to put yourenrollment ID in the subject line, and your full name in the body of the email. [5] 6. If we cannot confirm your Lifeline eligibility, identity, or address, you may need to show proof. Create your signature and click Ok. Press Done. Both the Bureau and USAC began accepting new Affordable Connectivity Program provider applications and election notices on December 27, 2021 for any new provider that did not participate in the EBB Program or existing participating provider seeking to expand to new jurisdictions for the Affordable Connectivity Program. FCC staff will contact you if additional action or information is needed to process your application. There are three variants; a typed, drawn or uploaded signature. The prior years state, federal, or Tribal tax return, Current income statement from an employer or paycheck stub, A Veterans Administration statement of benefits, A retirement/pension statement of benefits, Unemployment/workers compensation statement of benefit, Federal or Tribal notice letter of participation in General Assistance, Divorce decree, child support award, or other official document containing income information. For more information about or support with CORES and FRNs, see CORES Help at https://apps.fcc.gov/coresWeb/publicHome.do?faq=true. 2023 Universal Service Administrative Company. How do I send my proof documents by mail? Its goal is to simplify the application process for programs such as EBB and Lifeline, as well as future broadband subsidies. If you have any questions, please reach out to us!https://sarverwireless.com/ This includes how the provider offered broadband service to end-users prior to submitting the application in the jurisdictions they are seeking approval and the specific requirements for either automatic approval or expediated approval. Consumers can mail completed applications to: ACP Support Center Additional explanations of these requirements are available in the Provider FCC Approvals Tab of this webpage. Then, simply follow the steps below to upload your proofs: Step 1: Head to AirTalk Wireless . Service providers must send the completed agreement to us along with the information below: The API ID (s) they would like to register for National Verifier API production access. To register with CORES, go to: https://apps.fcc.gov/cores/userLogin.do. Applications completed in the National Verifier portal (service provider portal, consumer portal, or service provider API) are automatically prompted to use the National Verifier mapping tool to drop a pin on their primary residence. Mail Complete the cover sheet and send copies of your proof documentation to the address below. The API Specifications will assist technical teams with development. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 58 0 R 99 0 R 156 0 R 167 0 R 178 0 R 209 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Please try again later. If you successfully submitted your application, you will see applications that are submitted, require additional information, or have been closed and received a determination. An issue date within the last 12 months or a future expiration date that aligns with the benefit period. If a consumer thinks this is fraud, they can call the Lifeline Support Center. The API ID(s) they would like to register for National Verifier API production access. When You Breathe In Your Diaphragm Does What. The documentation requested will vary by program or income information available. Prohibited network use rules and other restrictions apply. If coordinates are known, write them on the map. Here are all of the types we accept: Make sure the proof document you submit fully shows your low income. The Infrastructure Act also directed the Commission to effectuate specified changes for the ACP, such as to program eligibility criteria and the program benefit amount, by the effective date, which the Bureau determined to be December 31, 2021. To help consumers resolve specific address errors, see below. The Bureau provided interim guidance that to enable the orderly transition of the EBB Program to the Affordable Connectivity Program, the Bureau and USAC will stop accepting EBB Program provider participation applications and election notices on December 20, 2021. endobj You will be able to use the staging environment for testing purposes without a signed agreement, but a signed ISA is required to establish an API connection with the National Verifier production environment. Once your account is activated, log in to CORES, and select Register New FRN if you do not have an FRN. You can seek approval to participate and approval of alternative eligibility verification processes on the same application. Go to GetEmergencyBroadband.org to apply online and to find participating providers near you. If the consumer qualifies for both the Lifeline and EBB Program benefit, the benefits can be applied to the same service, up to the total cost of the service. To fulfill its obligation of evaluating provider approval applications, the Bureau reserves its authority to review and evaluate for completeness and accuracy the specific application information submitted as approval process. Otherwise, USAC will determine coordinates based on the map. If you have not qualified for ACP The National Verifier, not Appalachian Wireless, determines your eligibility to receive ACP. Expedited Application and Approval Process. I `s So if it isn't uploading, or you're afraid it didn't go through, don't worry about it. You will only need to upload one form of proof of the below to confirm your eligibility. PSAP Information Coverage not available everywhere. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD). Listed below are various ways to submit your proof documents. The ACP also began to accept enrollments on December 31, 2021 and the Commission adopted final rules for the ACP on January 14, 2022. Follow the step-by-step instructions below to design your nationality verification: Select the document you want to sign and click Upload. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. More information regarding the election process is available on the USAC webpage at: https://www.usac.org/about/affordable-connectivity-program/participate-in-acp/. If your household is eligible, you could receive: Up to a $30/month discount on your internet service Log in or create a new account to the National Verifier online portal to upload pictures and documents. USAC strongly recommends including a Household Worksheet with your application: English Spanish ( Household Worksheet Instructions also available in 9 other languages) Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center. An ISA is an agreement established between USAC and service providers to document the technical requirements and security components of the interconnections between IT systems. FAQs What is the emergency broadband benefit from safelink? If USAC cannot find a consumers ACP eligibility, identity, or address in a database, they will need to show proof. >i8if;pHnh6/+rm;F3W}4Nz0 Consumers are only allowed one Lifeline benefit per household, not per person. How do I know my proof documents were received? Assurance Wireless is a Lifeline Assistance program supported by the federal Universal Service Fund. Service providers must send the completed agreement to us along with the information below: Lifeline Carrier Name https://www.S@MPLELifelineProvider.com/. What types of proof of low income do you accept? See Terms and Conditions (including arbitration provision) for additional information. How do I upload my proof documents online? Provide a printed map (such as an image from Google maps) that contains a pin and latitude and longitude coordinates identifying the location of the consumers primary residence. Consumers can make copies or take pictures of the documents using a scanner, copy machine, camera, or smartphone. Select how you want to receive your password reset link. The consumers name, or the name of the consumers benefit qualifying person (BQP); The name of the Lifeline-qualifying program, such as SNAP; The government or Tribal program administrator or the managed care organization (MCO) that issued the document; and. Do I need cable or phone service to qualify for . Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. Have your FCC username and password from CORES on hand. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), Visit their participating broadband providers store location and provide them with copies. Eligible telecommunications carriers (ETCs) in the states or territories where the ETC is designated can elect to participate in the ACP by filing the appropriate information with USAC and do not need to seek approval from the Bureau. An unexpired drivers license or federal, state, or Tribal identification card, Utility bill (but not a phone bill from the consumers Lifeline provider), Current income statement from an employer, paycheck stub, or W-2, Most recent state, federal, or Tribal tax return, An official letter from a federal, state, or Tribal government/agency, Confirmation from local USPS that the address is a deliverable address. A copy of the API Specifications is available to service providers by logging in to the One Portaland continuing to NLAD where the document can be found under the Reports and Tools section. There are two types of errors that a consumer may receive relating to their address. Assurance Wireless service is not available in all states/areas and may vary by state. After you provide the required information and submit, CORES will generate a new FRN for you. Provide a hand-drawn document that identifies the consumers primary residence by identifying the nearest crossroads (or mile markers), identifiable landmarks, and distance between the locations. Send Us Your Documents Log in or create a new account to the National Verifier online portal to upload pictures and documents. Snap a picture of your proof document, then tap. Consumers looking for more information on FCCs Affordable Connectivity Program should visit fcc.gov/acp. Do Not Sell or Share My Personal Information To check the status of your free government phone service application, enter the information below to see if: Please note: you created an application PIN/Application ID when you applied for Assurance Wireless. Once logged in, click on the Webcam section. Consumers can submit a program application online atAffordableConnectivity.gov, with aservice provider, or by completing theACP paper application. Box 5040 5|JPF4{I6M.sje25Pzg\TU7yvpPP9 8{V6-^ OkU=bf2pfu^Le3Qd.!6^x3e2HLTybRpNy$e! The Affordable Connectivity Pilot Programs are meant to increase awareness of and facilitate enrollment in the ACP. A Social Security statement of benefits. Proof documents are copies of your documents that show you are currently eligible to receive Lifeline service. Never submit original copies of your documents. Click the button that says "Upload Proof." Make sure you have electronic copies of your required proof readily available. For more information, please watch this video. After submitting your proof of documents, you may have some of these questions: On November 15, 2021, the Infrastructure Investment and Jobs Act (Infrastructure Act) became law. Adapts to you and the way you use your phone, learning your preferences as you go. Please try again later. 4 0 obj An official, unexpired document that has their first name, last name, and last four digits of their Social Security Number (SSN4) on it to resolve an error message about their SSN4, An official, unexpired document that has their first name, last name, and date of birth on it to resolve an error message about their date of birth, and, Official, unexpired documents that prove their date of birth, Recent state, federal, or Tribal tax return, U.S. government, military, state, or Tribal issued ID, Statement of benefits from a qualifying program, Unemployment/workers compensation statement of benefits, Statement of benefits from a qualifying program document, Eligibility confirmation from state eligibility database with administrator. 1-888 321-5880, What is Lifeline Both the Bureau and USAC will begin accepting new Affordable Connectivity Program provider applications and election notices on December 27, 2021 for any new provider that did not participate in the EBB Program or existing participating provider seeking to expand to new jurisdictions for the Affordable Connectivity Program. Follow the instructions to download and print your pre-paid mailing label. In addition to the specific information collected on the application form, the provider should submit a narrative description of how it meets the requirements to participate in the ACP. Follow the instructions on that page to upload your proof from a webcam. Read more information on error messages relating to eligibility, identity, or address. Emergency Broadband Benefit (EBB) is a new benefit that provides unlimited minutes and data to low-income families or those who have been recently laid off or furloughed due to the COVID-19 pandemic. Check Availability It does this by reviewing proof documents, allowing qualified customers to select their Lifeline provider, and getting them to enjoy free wireless service as soon as possible. Follow the instructions on that page to download and print your fax cover sheet and to submit your proof by fax. If they wish to register a service provider website domain, that can be provided within the available National Verifier APIs (referenced in the National Verifier API Specifications document), service providers must provide them in the following format. Uploading your proof documents online via desktop is quick and easy! )e2qt^IXK:Gv[LmqP:,DitftT\$&IYsm{ai-Ai'u(NVlD&&VxyZh\UEH7[u;kZxRuv4M}m wgDS!`8 5:4u %uH@#lu!|`UPlwf8 6 94{ec9{q\6 We will never share or distribute your personal information under any circumstance. November 23, 2022 - Report & Order/Notice of Proposed Rulemaking, June 8, 2022 - Notice of Proposed Rulemaking, January 21, 2022 - Report & Order and Notice of Proposed Rulemaking, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Federal-State Joint Board on Universal Service, COVID-19 Telehealth Program (Invoices & Reimbursements), Emergency Broadband Benefit Program (EBB Program), WCB Announces Final List of Entities Selected for ACP Pilot Programs, FCC Targets Over $7M Toward Affordable Connectivity Program Awareness, FCC Adopts Second Funding Opportunity for ACP Outreach Grant Program, FCC Creates ACP Transparency Data Collection, WCB Announces Application Window for ACP Pilot Programs, FCC Provides Additional Information Concerning ACP Pilot Programs, FCC Waives USF, Broadband Program Rules in Response to Hurricane Ian, WCB Extends COVID Waivers Impacting Lifeline, ACP Tribal Subscribers, FCC Waives USF, Broadband Program Rules in Response to Hurricane Fiona, FCC Establishes Affordable Connectivity Outreach Grant Program, FCC Creates 'Your Home, Your Internet' Pilot Program, Establishing the Affordable Connectivity Outreach Grant Program, Launching the 'Your Home, Your Internet' Pilot Program, WCB Addresses Petitions for Waiver of ACP Non-Usage Rules, FCC Proposes Transparency Rules for Affordable Connectivity Program, WCB Seeks Comment on NTCA Petition for Waiver of ACP Rules, WCB Seeks Comment on AT&T's Petition for Expedited Waiver of ACP Rules, WCB Addresses Service Providers' Petitions for Waiver of ACP Rules, WCB Seeks Comment on CCA Petition for Waiver of ACP Rules, WCB Seeks Comment on AT&T's Petition for Waiver of ACP Rules, WCB Seeks Comment on USTelecom and Verizon's Petitions for Waiver, Erratum - Affordable Connectivity Program et al, WCB Implements ACP, Lifeline Integrity Measures to Protect Consumers, Inspector General Advisory on Providers Deceiving Lifeline Consumers, Inspector General Warns of Providers Deceiving Lifeline Consumers, FCC Virtual Event Tour for Affordable Connectivity Program Enrollment, Effective Dates for ACP Rules, Comment Deadlines for FNPRM Announced, Over 10 Million Households Enrolled in Affordable Connectivity Program, FCC Releases Rules To Implement Affordable Connectivity Program, FCC Adopts Rules To Implement Affordable Connectivity Program, Chair Rosenworcel Debuts Affordable Connectivity Program Draft Rules, Public Draft Rules for the Affordable Connectivity Program, FCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, FCC Launches Affordable Connectivity Program, FCC Provides Additional Guidance on Affordable Connectivity Program, FCC Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, FCC Seeks Comment on the New Affordable Connectivity Program, https://www.usac.org/about/affordable-connectivity-program/participate-in-acp/, https://apps.fcc.gov/coresWeb/publicHome.do?faq=true. Check On Your Lifeline Cell Service Application. Because this is a government benefit program, some customers may be required to submit documents showing they are eligible for the Lifeline and ACP. How do I find my enrollment ID for safelink? 1-800-SafeLink (1-800-723-3546) To qualify for Q Link Wireless Lifeline program you must submit a proof document showing you participate in a qualifying program. Upload an image of the BACK of your ID from your phone's photo gallery or take an image of the back of your ID. How do I upload my proof documents by mobile phone? Suite 200 an{M'i;!xQd-gIvt] 2'6eg|+a>~B'}v +i; ACEW+N//ek8 The provider must also explain how it trains its employees and agents to prevent ineligible enrollments, including enrollments based upon fabricated documents. Having an ISA in place is a federal security standards best practice. Once logged in, click on the Email Proof section. 1 2 Quick Self-help Tools Plans & Service Activation & SIM Card Annual Recertification Device Help Bring Your Own Number Bring Your Own Phone Check Status My Q Link Account Apply for Service / Sign Up Any of the following documents are acceptable: We accept several types of proof of ID. You can get the EBB discount on your home Internet or cellphone bill only if you sign up. Two APIs are available for use in the production environment. All broadband providers seeking approval should review the Commissions Order to ensure the application contains all necessary information for approval. Online Log in or create a new account and upload copies of your proof documentation. As of June 2020, the Federal Communications Commission (FCC) required consumers nationwide to use the Lifeline National Verifier (Verifier), a centralized process and data system, to check their eligibility for Lifeline. Please only send a copy, NEVER send the original document to Q Link Wireless. Head to the AirTalk Wireless website Step 2: Choose My Service > Check Status or you can directly go to this link by clicking: airtalkwireless.com/check-status/ . Phone Guides For automatic approval, the provider should describe: (1) the jurisdiction in which it plans to participate, (2) the service areas in which the provider has the authority, if needed, to operate in each state, but has not been designated an eligible telecommunications carrier, and (3) a description, supported by documentation, of the established program with which the provider seeks to qualify for automatic admission to the ACP. Identifying information for the applying broadband provider including Legal Entity Name, FRN, Holding Company, DUNS Number, Address and jurisdictions it is seeking approval, Contact information including contact name, phone number and email, A narrative document submitted as an attachment describing how the provider meets the requirements to participate in the ACP, Authorizations to operate in requested jurisdictions, including any ETC designations, If necessary, a narrative document submitted as an attachment describing any alternative household eligibility process the provider is seeking approval meets the requirements for use in the ACP. H|F0q~j/a{{9'T 2MT`3PhU stream The online application is available at the ServiceNow portal. The Affordable Connectivity Program (ACP) provides eligible households with a discount on broadband service and connected devices. endobj To download and print out this pre-paid mailing label and send your proof documents by mail, follow these simple steps: Document Support Consumers should always submit copies of their documentation, never originals. A consumer may use one of several ways to resolve an AMS error on a mailed-in application. On November 21, 2022, the Commission opened the application window for both the Your Home, Your Internet Program and the Affordable Connectivity Program (ACP) Navigator Pilot Program (collectively, the Affordable Connectivity Pilot Programs). Enter your zip code for your state offer: Lifeline service is available in your area, but network coverage may be limited. FCC rule change allows more than one free government cell phone per household. Contact Us, Copyright Notice You can also complete the Household Worksheet online (this worksheet will be released later this month.) If you need to seek approval to participate for multiple providers, you must submit multiple applications. All other marks are the property of their respective owners. and documentation supporting verification of eligibility, and (8) certifications from the household that the information included in the application is true. April 6, 2023 - Public NoticeWCB Announces Final List of Entities Selected for ACP Pilot Programs, March 15, 2023 - Public NoticeFCC Targets Over $7M Toward Affordable Connectivity Program Awareness, March 15, 2023 - Report and OrderFCC Adopts Second Funding Opportunity for ACP Outreach Grant Program, November 23, 2022 - Report & Order/Notice of Proposed RulemakingFCC Creates ACP Transparency Data Collection, November 18, 2022 - Public NoticeWCB Announces Application Window for ACP Pilot Programs, October 11, 2022 - Public NoticeFCC Provides Additional Information Concerning ACP Pilot Programs, October 4, 2022 - OrderFCC Waives USF, Broadband Program Rules in Response to Hurricane Ian, September 30, 2022 - OrderWCB Extends COVID Waivers Impacting Lifeline, ACP Tribal Subscribers, September 22, 2022 - OrderFCC Waives USF, Broadband Program Rules in Response to Hurricane Fiona, August 8, 2022 - Report and OrderFCC Establishes Affordable Connectivity Outreach Grant Program, August 8, 2022 - Report and OrderFCC Creates 'Your Home, Your Internet' Pilot Program, July 15, 2022 - Public DraftEstablishing the Affordable Connectivity Outreach Grant Program, July 15, 2022 - Public DraftLaunching the 'Your Home, Your Internet' Pilot Program, June 14, 2022 - OrderWCB Addresses Petitions for Waiver of ACP Non-Usage Rules, June 8, 2022 - Notice of Proposed RulemakingFCC Proposes Transparency Rules for Affordable Connectivity Program, May 23, 2022 - Public NoticeWCB seeks comments filed, May 18, 2022 - Public NoticeWCB Seeks Comment on NTCA Petition for Waiver of ACP Rules, April 28, 2022 - Public NoticeWCB Seeks Comment on AT&T's Petition for Expedited Waiver of ACP Rules, April 15, 2022 - OrderWCB Addresses Service Providers' Petitions for Waiver of ACP Rules, April 1, 2022 - Public NoticeWCB Seeks Comment on CCA Petition for Waiver of ACP Rules, March 28, 2022 - Public NoticeWCB Seeks Comment on AT&T's Petition for Waiver of ACP Rules, March 23, 2022 - Public NoticeWCB Seeks Comment on USTelecom and Verizon's Petitions for Waiver, March 16, 2022 - ErratumErratum - Affordable Connectivity Program et al, March 11, 2022 - Public NoticeWCB Implements ACP, Lifeline Integrity Measures to Protect Consumers, March 11, 2022 - AdvisoryInspector General Advisory on Providers Deceiving Lifeline Consumers, March 11, 2022 - News ReleaseInspector General Warns of Providers Deceiving Lifeline Consumers, March 3, 2022 - News ReleaseFCC Virtual Event Tour for Affordable Connectivity Program Enrollment, February 14, 2022 - Public NoticeEffective Dates for ACP Rules, Comment Deadlines for FNPRM Announced, February 14, 2022 - News ReleaseOver 10 Million Households Enrolled in Affordable Connectivity Program, January 21, 2022 - Report & Order and Notice of Proposed Rulemaking FCC Releases Rules To Implement Affordable Connectivity Program, January 14, 2022 - News ReleaseFCC Adopts Rules To Implement Affordable Connectivity Program, January 7, 2022 - StatementChair Rosenworcel Debuts Affordable Connectivity Program Draft Rules, January 7, 2022 - Public DraftPublic Draft Rules for the Affordable Connectivity Program, January 6, 2022 - Public NoticeFCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, December 31, 2021 - News ReleaseFCC Launches Affordable Connectivity Program, December 30, 2021 - OrderFCC Provides Additional Guidance on Affordable Connectivity Program, December 8, 2021 - OrderFCC Issues Further Guidance for Affordable Connectivity Program, November 25, 2021 - OrderWCB Issues Guidance for Transition to Affordable Connectivity Program, November 11, 2021 - Public NoticeFCC Seeks Comment on the New Affordable Connectivity Program. a description, supported by documentation, of the established program with which the provider seeks to qualify for automatic admission to the EBB Program. To complete the ISA, please follow the steps below: Step One: Log in to One Portal, continue to NLAD, and access the ISA template under the Reports and Tools section. P.O. Instructions to help consumers complete the ACP application, Household Worksheet, and Recertification Form are available in English and 9 other languages on our ACP consumer website. In this case, try usingGoogle Chrome. For expedited approval, the provider should describe: (1) the states or territories in which it plans to participate, (2) the service areas in which the provider has the authority, if needed, to operate in each state but has not been designated an eligible telecommunications carrier, and (3) the certifications and documentation of the providers plan to combat waste, fraud, and abuse. If I have Xfinity TV and/or Xfinity Voice, but I don't have Xfinity Internet, am I eligible for Internet Essentials? Call us toll free Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. It looks like we ran into an error sending your email. All rights reserved. Click the "Open" button after you've selected your file. How do I upload my proof documents by fax? How long will it take to verify my proof documents? In plain English, that means one household can now qualify for multiple free government cell phones.
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