stonewater complaints email address

There was no instructions on how to read meter, even agent was not quite sure. I have constant smell of damp in my house. Do you work for this business? Sam has been very professional and her communication has been brilliant. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. This form will not work unless you enable cookies. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream I can't go out for long due to having to keep emptying bowls of water. Answered all questions and price was very good. 0000014031 00000 n 0000008594 00000 n She made me feel at ease and got the job done efficiently. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. All the family can say is ' shame on you Stonewater.'' We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. Thanks for leaving a review Natalia! Enter a zip code and get matched to businesses near you. Total mess of a company ! Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. Stonewater is an extremely diverse company at all levels. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. MR. Mrs Ruth Soden. I'm glad you had a great experience with Jo in starting your tenancy. - Hani. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Now comes the problem. Is all ok now the painting has been done? Your name * The bid was all typed up and professional looking but was $1,100 higher than the offer we took. I notice some mold on a couple of the rafters. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Efficient, professional, and overall a lovely personality which translated over the phone and via email. The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. !Thank you soooo much for helping me get on my feet with things I needed for my property. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. 0000006695 00000 n What a wonderful review. Anyone can write a Trustpilot review. Unlock this free profile to update company info and see who's viewing your profile. ), filed by Jason Coker. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! xref Thanks Kirsty. 0000079024 00000 n - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. I ask where he was talking about, and he pointed toward the east side of my house. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. If your home is under 12 months old, find out about how to report any defects and other useful information here. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. 0000000016 00000 n I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. 20 customer reviews of Stonewater Roofing. He came bake later and fixed the dryer vent and left. After they evaluated the bathroom, it took 4 days later to get the bid. 0000137380 00000 n He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. Do you have a community champion in your neighbourhood? In a few weeks a man came by to fix the mold. Before he left, he mentioned something about Covid-19. We'll be happy to hear from you. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. That's great to hear! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. It took years to have a dangerous wall sorted out. They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof. Good bye. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Love my new flat and cant wait for many happy years to come in it. In April of this year, I wrote a letter to the President of Stonewater. Very grateful! You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. House was handed to me smoothly. Planned improvements are different from the repairs you report to us when something isnt right in your home. They did a great job. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. Great to hear your kind words about Gail. 180 0 obj <>stream This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. The only time stonewater will contact you is if you don't pay your rent ironic hey? Can anyone help? I never received another call. How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. She has been emptying a bucket of leaking water 3 times a day. These agencies . I had asked them to not drop bundles of singles from a worker's shoulder onto the . We're sorry that there are a few more issues to sort but we are here to help. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. This year I've had nothing but issues with my boiler. We'll be in touch with you soon ~ Matt. They must have a lot of work to do. The bath vents were venting into the attic for over a year. I told him I was not paying for the repairs, and he hung up. I'm dismayed to hear of our lack of response and the distress this is causing your family. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. Definitely recommend in all areas, Thanks Abby. 0000065964 00000 n Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. Could not have gone better. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Here are 8 tips for writing great reviews. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. Thank you so much for sharing that with us. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. ~ Matt. Family owned & operated. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. All the staff were friendly and helpful. Great to hear your kind words about the team. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. Contact ; Community Homes: 702 531 3000 . I understand that the wait would have been frustrating. Stonewater continue to put the rent up but do not improve services. He only tried to seal it and repaint. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. Use the links below to access additional information about this case on the US Court's PACER system. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! The broken Perlin was replaced, but the rafter was not fixed. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. Apreshiate all there help and looking forward to having a brand new home today. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. He said that they had fixed it anyway. Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. I am not a Stone water customer, but my daughter is.The level of service for repairing my daughter's ongoing water leak is atrocious. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. This will surely increase the credibility of your complaint. 0000066584 00000 n trailer A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. This is where the problem started. It goes against our guidelines to offer incentives for reviews. This water leak has been happening since beginning of May! The easiest way to report your repair is via MyHome. 0000003684 00000 n I called Stonewater and they sent a supervisor out the next day. 0000007704 00000 n A couple of days after they had left, my wife noticed that when we turn one bathroom vent on, you can hear it in the other bathroom vent. FSS is committed to its customers! I can see that someone has arranged to come out and have a look at the issues you're describing. Thanks for letting us know about your experience, Karen. For more information, visit our website at www.stonewater.org. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. What if I'm a Stonewater Legal & General customer? 0000012248 00000 n I understand it must have been quiet frustrating. . Hope this helps. Bloody awful. 0000001489 00000 n We offer a wide variety of financing options and stand behind our services with a variety of warranties. 0000007295 00000 n Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! Find out more about these on Estate services. They were venting from one bathroom to the other bathroom. ~ Matt. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. We never leave a job unfinished, or a customer unsatisfied with our level of service. I had two-bathroom vents that vented into one of the wind turbines. I would highly recommend them. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. That housing provider was shocked at the rise and called it '' unneccesary.'' Featured review. People are so lovely and really helpful. That means we manage over 500 homes on . %PDF-1.4 % I'm glad everything has gone smoothly for you :) ^Jade. 0000000832 00000 n Also d/b/a - Kitchens & Baths Unlimited. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). 0000072804 00000 n With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. He said he would turn this in. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. Discover what we expect from our contractors. Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. Date of experience: April 18, 2023 Reply from Stonewater Verification can help ensure real people write reviews about real companies.
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