lost metrocard adelaide

And, of course, green also means go. If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. In short, unless things have changed since I looked last, there is no way a mobile phone app . More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. Version 2.3.0.0 }, We use both Courtesy Passes and GO Tickets to honor our pledge to keep you moving. You can remove the auto recharge function on your metroCARD through your metroCARD account or by contacting us. Visit new.mta.info/farehelp. SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. How to catch a bus, train or tram - Adelaide Metro, Check if you're eligible for concession travel. You can hail a taxi on the street (a taxi is available if its rooftop light is on) or at taxi ranks in built-up areas. You canbuy or recharge a metroCARD at many locations across Adelaide ororder a metroCARD online and we will post it to you. South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. To validate your metroCARD, hold it in front of the validator (or the mark on barrier gates), and wait for the solid green light and/or high-pitched sound that tells you it has worked. If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. Replacement Seniors Card Public transport WeekendPlus Through the Lens Apply for a Seniors Card Check if you're eligible, submit your application online or by post and receive your card in the post. Tourism Australia makes no representations whatsoever about any other websites which you may access through its websites such as australia.com. At a Mobile Sales Bus or Van See the schedule for our buses and vans. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. "custAction": "event2" 1.8 You can use your Metrocard on all Adelaide Metro bus, train and tram services. Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. Adelaide Metro metroCARDs are rechargeable plastic cards that you can use on buses, trains and trams. (Cards purchased with cash are not protected. Remember, we can't respond to what you've written here. You can use a metroCARD to pay for this airport service. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! You need to validate the metroCARD within 3 months of buying a recharge. You can choose the value of your auto recharge. If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). Using your Seniors Card on Adelaide Metro public transport is easy, you just have to remember to validate at the beginning of your journey by bus, tram or train. Its not a refund, but you can use a Courtesy Pass as payment of fare on the subway or bus within 48 hours of when it was issued. Please don't include any of your personal information in this box. You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. Youll find taxi ranks and rideshare pick-up areas at the front of each terminal simply follow the signage. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: You can recharge your Seniors Card with a credit card or you can set up auto-recharge. The date is located at the upper left corner on the back of the card. Please check back later to finish subscribing to service updates. Order an interstate Seniors Card member 14-day free travel ticket. To update your credit/debit card information, you will need to go through the Auto recharge setup process again on the same metroCARD, using the new credit/debit card information. Adelaide Metro offers some free public transport services within the city centre. There are a few ways to add credit to your card. We can't respond to what you write here but you can contact us instead if you'd like a response. If your MetroCard expired during the shelter-at-home order in New York, youre not alone. Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. . Tap Continue. Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. If you need to change a recharge amount, simply setup a new recharge and itll overwrite your old one. Seniors Card members visiting South Australia can also access hundreds of discounts at businesses across South Australia. You cant transfer or get a refund for time left on an unlimited-ride card. APPLICATION FOR MOBILITY PASS metroCARD Special Pass. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. !ZAq+"KUGKKu-NBR]FnC.zm!f?[N?'`tK;H'H2O" X;"8nt@^q?x}$5!k^+IEL J|7DVN7pH{r@5k%7/ PK ! The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. }, You cant buy these cards from retailers. There are several options for reaching the city from the airport. either a Grant of Probate or a Letter of Administration, the deceased person's registered metroCARD number. Adelaide has an extensive public transport system of buses, trains and trams. We can transfer credit from lost Metrocards, to replacement ones. You can also book a taxi by phoning individual companies, downloading their apps or using the, Cruise the River Torrens through the city centre on the charming river boat. Passengers can purchase single trip or day trip tickets or Metrocards, which can store credit for use on multiple journeys. . Make sure you have access to your emails, as you will need to follow instructions that will be emailed to you. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. The metrocard is only a pain because it's difficult to reload / limited places. Visit adelaidemetro.com.au or call 1300 311 108. If you dont pay by the due date, we will cancel the auto recharge and, potentially, your metroCARD. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. "startScreen": "gigya-reset-password-screen" The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. Please tell us how this page helped you. Heres how to get around Adelaide with ease. The $1 new card fee is also not refundable. You can order replacement Metrocards online. If you'd like a response, please contact us. Real-time arrival information for buses, trains and trams, timetables and a journey planner are available online through the Adelaide Metro website or one of the recommended smartphone apps. This website is licensed under a Creative Commons Simply present your Seniors Card and pay by cash, credit or debit card. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . Other ways to apply Start now Transport concessions for asylum seekers Who can apply You can apply if you: We can only transfer balances to/from registered metroCARDs (unless it is a faulty card) and you need to be the registered account holder. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. Contact us to cancel your registered metroCARD as soon as you notice it is missing. the MetroCard, MetroCard Vending Machine Receipt or Select Bus Service (SBS) Receipt is received by the MetroCard Customer Claims center: . Here's how to get help, Check on the status of a MetroCard claim previously submitted, MetroCard not returned from bus farebox/AutoGate, Select Bus Service MetroCard Fare Collector, print a claim form to mail to us with your MetroCard, If you have an OMNY Account, log in and find the charge you think is incorrect. Please don't include any of your personal information in this box. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. Brooklyn, NY 11201. Find out how you can request a replacement card if yours is lost, stolen or broken. This is your best option. "validationUrl": "/bin/ta/postauth", *Product Disclaimer:Tourism Australia is not the owner, operator, advertiser or promoter of the listed products and services. If you need to talk to us about your password or account, please call the InfoLine on 1300311108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. authorise us to give other people limited access to your account, such as your child, partner or parent. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. Most MetroCard claims can be filed online. Related information Contact Adelaide Metro InfoLine. Contact us to cancel your registered metroCARD as soon as you notice it is missing. You will need: Find out how much you could be saving by switching to public transport using oursavings estimator. If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. Scroll down and tap Add Card. Dual-purpose validators have been installed on all buses, trains and trams and will accept both Metrocards and Crouzet tickets. Public buses are an easy way to get from Adelaide Airport to the city. adelaidemetro.com.au. Insert your reduced-fare card into the MetroCard machine in stations. Adelaide has a useful tram service that operates through the city centre and inner suburbs. If your auto recharge fails (e.g. We provide a Balance Protection Program for 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard. If youve already got an online metroCARD Adelaide account, you can login here (the metroCARD account screen will open in a new window): You must validate your metroCARD every time you get on a bus, train or tram (unless you are catching a free bus or tram service), or when you go through train station barrier gates. On-board vending machines accept credit/debit cards and coins. The Pay-Per-Ride MetroCard cant be replaced if it is lost or stolen. change the name on your metroCARD account. Don't expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard). You dont need to validate your metroCARD when you leave a vehicle. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. You can set it up again when you are ready. Update your details There is no time limit on when you can receive your Seniors Card refund. If you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on. Remember, we can't respond to what you've written here. We process the first claim free of charge. You can also check your metroCARD balance: If you've just topped up your metroCARD balance at the InfoCentre or using a vending machine, your new funds will be available immediately. If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . To access your metroCARD account on the Adelaide Metro website, you need to have a login and password. To use the network, its recommended that you purchase a MetroCard. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. The Adelaide Metro JetBus travels between Adelaide airport and the City. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. Thanks for your feedbackWe use what you tell us to help improve the website. You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. If you don't live in South Australia, contact the Seniors Card office in your state or territory to find out whether you are eligible. } Our subscription service is temporarily down for system upgrades. To start your ride, tap your card on the reader when you board your selected mode of transport and be sure to tap off when you disembark. visit us at the InfoCentre Adelaide Railway Centre. Note: your card/pass must be registered to be eligible for replacement. $4.24per day remaining on your 30-Day card, and. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. The Parade, Norwood, South Australia South Australian Tourism Commission. Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. }, When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged the metroCARD, and will display the new balance on the screen. When you validate your metroCARD on a bus, train or tram, watch the screen. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. SMS Find out more about discounted travel with a Visitor pass. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. "login": { Find out how you can update your personal details online or via phone. "FYASignUpDtmConfig": { q3$eS:c*x! We deduct a $5 administrative handling fee from the refund amount for the second claim. Copyright2020. If you have auto recharge setup on a metroCARD, cancel that, too. Brooklyn, NY 11201. Document #: 9213000 Version: 5Page 1 of 4. The metroCARD itself and any balance left on it will still work. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. 1 Adelaide Metro Currie Street InfoCentre Corner Currie Street & King William Street 2 Adelaide Metro Adelaide Railway Station InfoCentre North Terrace 3 Recharge Machine locations Adelaide Railway Station, ARS Tram Stop, Rundle Mall Tram Stop, Victoria Square Tram Stop 4 Ticket Vending Machine locations Adelaide Railway Station Tram, Adelaide, South Australia South Australian Tourism Commission. How to get to Australia's most iconic cities. Adelaide metroCARD top ups are in $5 blocks, up to $200. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. Adelaide is served by three major taxi companies: Independent taxis, Suburban taxis and 13cabs (Yellow Cabs). The journey from the airport to the city takes around 15 minutes. Located on every train and tram is a vending machine used for the purchase of single trip and day trip tickets. Learn how and when to remove this template message, "Public transport Metrocard ticketing up and running on SA buses, trams and trains by November", Multitrip tickets for Adelaide public transport to be invalid soon, "Safe and secure parking for O-Bahn commuters at Tea Tree Plaza", https://en.wikipedia.org/w/index.php?title=Metrocard_(Adelaide)&oldid=1148581562, Two-hour unlimited trips from first validation, This page was last edited on 7 April 2023, at 01:55. If you'd like a response, please contact us. Adelaide Metro is Adelaide's public transport system, comprising buses, trains and trams. International seniors are not eligible for any concessions. We use cookies on this site to enhance your user experience. You can do this, You can use a contactless credit card, debit card or mobile device to. Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. Please tell us what you were trying to do and why this page was unhelpful. Tq l The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. PK ! The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. . Phone: 1300 311 108 (metropolitan customers) Phone: 1800 182 160 (regional customers) TTY: 8303 0844 Lines are . Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. Any value on your card when its lost or stolen is not refundable. "profileUpdate": { SMS When you buy a metroCARD there is an upfront cost for the physical card. You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Your Seniors Card is ready to use on public transport as soon as you receive it. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. [3], In 2013, it was announced that Metrocards would be able to be used to access secure bike cages, at railway stations fitted with the necessary equipment, for an annual fee. You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. In Australia, airlines, trains, buses and ferries have accessible options for people using mobility devices, as well as services for hearing and vision impaired travellers. Please tell us what you were trying to do and why this page was unhelpful. Everything you need to know about fares and tolls in New York, Problem with a MetroCard? We no longer support this browser, so parts of the site might not work as you expect them to. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. Your card is protected against loss or theft as long as you bought it with a credit or debit card at a MetroCard ticket machine. Rates are indicative based on the minimum and maximum available prices of products and services. [5], There are student and senior metrocards available. Please check back later to finish subscribing to service updates. Submit your application online or find out how to apply via a hard copy form. The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service.
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