We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. Measure from your shoulder point to the wrist. The faux leather has the advantage of being lighter and can be carried around easily. Once your payment is confirmed, the manufacturing process has begun. Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. We do not offer an exchange service for any products at this time. I then had to spend another $300 on another dress on short notice. All Sample Sale items are final sale. Thank you for your feedback.Your satisfaction is important for us.We have sent you the email for more information for the investigation. The washed bags should be dried in a shady place with good ventilation. However, it is important to note that our dresses are made to order. Prior to pricing or discounts used when the original order was placed will not be honored for a new order. we will investigate the problem right now. Customers who have issues with order that are not the fault of the website or the manufacturer unfortunately cannot be refunded. How good is their customer service for returns? Alternatively, you can retrieve the tracking number on the order details page via this link. - Orders cancelled after 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost. If you received promotional gifts with your order, but need to return your order, you may keep these gifts. Thank you for your patience. Founded in 2010, JJsHouse is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses, and accessories. All were beautiful. Please be sure to read all emails from us carefully. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Contact our Customer Serviceto initiate the return process within 14 days upon receiving your item(s). If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you. 1. Have a nice day~, Very disappointed that my first experience was a not a full un refundable item, the dress I ordered was similar to on their web site but obviously the one on the website is the real deal, cheaper material which means its not as nice as the one it shows online. (Optional) Include a photo to illustrate your review of JJ's House's free returns & exchanges, Based on our records, JJ's House does not currently offer free shipping policies. Become a verified brand rep for JJ's House and amplify your brand's voice on Knoji. BEIJING China said on Tuesday that it would no longer require travelers entering the country to show a negative P.C.R. 3. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. Shipped items can be exchanged for quality issues, such as items arriving in damaged conditions, or item received was not item ordered. All the return item(s) will go through inspections. 1ST ORDER If there are quality problems about our dress, could you send us detailed pictures? Order overdue by less than 10 days may be cancelled for a full refund; or you may keep it and get a 30% reimbursement upon delivery. Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. Due to hygiene issues there are no returns/exchanges. THIS COMPANY IS A SCAM. I attached some pics to see it! Please see below the payment methods we accept: For the case of discoloration, one should purchase a leather spray which matches with the color of the handbag. Irregular or excessive returns history involving worn, altered, washed, damaged, or missing items. The shipping time depends on shipping methods. Should you choose this option, please remember to request a receipt from your tailor. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications. If you've already placed an order, your estimated delivery date is in your Order Confirmation email. The points will be retained in your account. Extremely satisfied with my purchase. My perfect princess dress for my perfect princess wedding.My bridesmaids (not bridesman of course lol) also all wore JJ'sHouse dresses. Why is it taking so long? We won't take back the points, which you get for placing the order. The standard shipping takes 5-8 days. 3. To return items, first customers need to contact us within 14 days upon receiving their items. I bought a dress for my daughter's prom. Jjshouse return center phone number frost24time.com 888.282.6060 For the best service and selection, please order your replacement items online or in the U.S., call 1.888.282.6060, or in Canada, call 1.877.794.5304 for assistance. Check. Item is the size you ordered but does not fit. Therefore, we encourage you to inspect and try on all items as soon as they are delivered. Slight color aberrationmay not mean that the dressis defective or mis-shipped. I represented Canada. Check JJ's House's website to see if they have updated their free returns & exchanges policy since then. Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags. Click hereand fill out your order number and the email used to place the order (where you have received emails related to your order) to pull up your order page. Accumulated debris should be brushed off lightly by applying an appropriate force that may not damage the suede. Cancel order > 120 hours after payment: Refund of shipping fee only. Alternatively, you can retrieve the tracking number on the order details page via this link. Click the button for the specific issue you're having with the game. The bag may also be conditioned with a leather conditioner if necessary. Website is user friendly, the reviews on each gown were helpful in making our decision. For customers from countries with return label service: We offer return labels so that you can directly attach the label to the front of your package for the return without paying the return shipping fee to the post location. 2. 4. Review that everything is correct and click "Checkout". By creating an account, you agree to Terms and Conditions and Privacy Notice of JJ's House. Orders will be eligible for refunds when it is defective or there is another mistake made by JJsHouse.com. She tried the dress onm right away and it fit like s glove.Everything about this dress was perfect for her special night. The return shipping fees will be automatically deducted from your refund amount. I am a 12-14 in US made dresses. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please see below for details: Orders cancelled before shipment will be eligible for a full refund. After entering the verification code and clicking "Submit Request", your return request would be automatically forwarded to our customer service team. 4. I read reviews that mentioned their sizing was generous. At JJ's House, we understand that you may want the dress to ideal fit! Please complete the form below detailing your requests. We will change it within 24 hours. If you've forgotten your password, please click this link to reset your password. Once your order is shipped, it cannot be cancelled.". I purchased 1 and returned 2 without problems. For returned items, we refund the price paid for the returned item(s) plus applicable taxes. Shipping costvaries for different items. NBA Store Returns PolicyWhat Items Are Refundable? The dress looks awful on. Once your return is in transit back to us, we cannot resend any of the items to you. 18cm) below natural waist. 2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Hope we can serve you again in the future and make you a happier customer.Have a nice day~, Beautiful! Cancel order 2472 hours after payment: 80% refund + shipping fee. To initiate a return request, you must go to your order page first. 3. Copy of the receipt must be provided to request reimbursement. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. 2. Have a nice day~ Denise Finley 2 reviews US An hour ago Verified 2. Please don't hesitate to. I then had to spend another $300 on another dress on short notice. Since one cannot trust anybody, one should keep her purse with herself all the time even if one is in a close friend's party. Which it doesn't give you any other options. 2. Add a Photo Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. Currently, for a better return experience, we offer return labels for our customers from specific countries. We will process the refund when we confirm that the product has the problems you mentioned. Items that cannot be returned or exchanged. Shopping tip: JJ's House also offers coupons and promo codes . How long is JJ's House's return window? I will shop here again and recommend this company. Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Print the Return Label and attach it to the surface of your package ensuring any original delivery labels are covered. We also ensure all reviews are published without moderation. JJsHouse.com has collected 236 reviews with an average score of 4.23. If you have an unpaid order and want to use a different payment method, it's easy: MG. Maria Gethin. The return form must be included in your return package. Standard Shipping JJsHouse.com.au uses solid and exquisite threads only to make comfortable dresses. FOR ALL RETURNS: View the, Yes. Order Number: Write an Inquiry: * To return, please attach pictures showing the issue. 3. This is to safeguard any of your purses from being stolen and eliminate the inconveniences of having to borrow one from a friend. All returned or exchanged products must be in their original condition. Will my item be exactly the same color as what is shown on your website? Color Errors:If the color of the item received is not what was ordered, you are qualified to get a full refund. Choose your preferred color and size (if applicable). For details, please refer to our cancellation policy below. A difficult start as I couldn't place my custom made order for I don't know what reason but I use the chat and the customer service agent help me go through it and offered me a discount as an apology for the trouble- order was placed, I was kept informed of the process and delivery arrived in time- dress was beautiful- measurement were perfect. View the. Take your package to the local post office and send it back to us. It's an amazing dress! They take anywhere from 2-10 business days to arrive. View the, Yes. Please kindly refer to our Size Chart to choose the correct size. Packing / Delivering: Every dress of JJsHouse.com.au is packed well in the package separately, avoiding products being scratched or ripped. Professional Care From Material to Delivery. We also appreciate your honest feedback about your experience. FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS: We researched this on Apr 14, 2022. Knoji is a social discussion platform that's 100% free to use. According to our return and refund policy, the shipping cost and restocking fee can be refunded if there is any quality problem.You have chosen our appropriate pre-made returns label and GBP 3.00 has been deducted from the refund value. From your last message that was sent before this one, let me say that I am flattered but I am no celebrity. Otherwise, we cannot find your order in our system and process the return just by the package received. The detergent is spread evenly on the bag and the bag is wiped clean. It takes about 3-15 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, USPS, etc) standard and the shipping method you have chosen. On the last page, you can download the PDF file which contains your return label (if you choose "JJsHouse delivery service" as your return method), return form, and instructions for your return. Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). Salt stains are removed by preparing a solution of vinegar and water (vinegar to water ratio: 3:1)and rubbing the solution on the stain with a cloth. General Return Policies Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). We used JJs house for our bridesmaid dresses, groomsmen ties and pocket squares, jewelry and hairpieces!! JJsHouse - wedding dress unsuitable/no return policy JJsHouse - No response to my returning 2 dresses Please Note: On JJsHouse.com.au , each dress is made from scratch according to customers' specifications. Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you. LTD.; Address: 50 Raffles Place, #30-00 Singapore Land Tower, Singapore, We use cookies to provide you with the best possible experience. . You may need to Contact US to initiate the return process within 14 days upon receiving your items. Delivery times are between 3-6 days to all major destinations. Have a wonderful day. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Take your package to the local post office. Looking forward to serving you again! Order overdue by more than 10 days may be canceled for a full refund; or you may keep the product at no cost except shipping cost. If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. I would definitely shop here again and recommend it to others. Well draw up a refund request letter in your stead and send it to the company in question. Take the tape around your back and bring it across the fullest part of your bust. Hiroko Masuike/The New York Times. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. The whole refund process will be faster. JJ's House's reply: Dear customer, Thank you for your review. To clean off the dust, a soft bristle brush can be employed. Quality and service make Jj House a great company to rely on. To help you out, we offer custom sizing on most of our dresses. The fastest shipping - expedited shipping takes 3-6 days for the shipment. Your Name: *. THE SHIPPING IS RIDICULOUS . - Once your order has been shipped, it can no longer be cancelled. When the bag is not in use, a tissue paper should be stuffed into it so as to maintain its shape and prevent influx of dust. 1. And in my dress I felt and looked a million dollars. One should never leave the handbag unattended irrespective of where one is. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Mis-shipped products: Once we have confirmed yourmis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. If you have trouble getting into your account, you may have used Guest Checkout. Always choosing the best shipper to make the delivery, JJsHouse.com.au garantees all the customers will receive their dresses in good manner. Products are damaged by misuse, mishandling, or poor maintenance. We do not refund shipping fees, shipping insurance, or taxes paid on shipping. Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order.Please include an explanation and photographs stating the reason for your return. We will make the products for you once your order is confirmed. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Genuine Leather One should avoid treating this type of handbags with water and scratches on the surface should also be avoided as it exposes the material to further damage. Currently we can only add spaghetti straps and remove trains for some of our dresses. Order swatches. You can also contact customer service to provide your PayPal account after returning the package. What is the best way to choose my size? What other shipping & returns policies does JJ's House offer? 3. JJsHouse - I got conned out of over a $100, JJsHouse - wedding dress unsuitable/no return policy, JJsHouse - No response to my returning 2 dresses, JJsHouse - RMA procedure for returning product. Colors are subject to the actual dresses you get. No returns and no exchanges for personalized items. We will process the refund when we get the returned package and confirm that the product has the problems mentioned. Have a nice day~ VC Vimari Claudio-Vega 2 reviews Find the order that you want to return on the "My Orders" page. If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. Please Contact Us. 1. The fees you pay for the try-on dresses will not be refunded. * As all items (including standard size) are made-to-order, we cannot afford to accept the buy-many-keep-one purchase. But the points used for your order will not be refunded. If you're a new customer, checkout as guest now. I ordered from JJhouse because of their no worries return policy. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely. If your country is on the list which we offer return labels, you can choose between "JJsHouse delivery service" and "Self-Sending". Your satisfaction is utmost important to us and this is absolutely our work power. Add a Photo Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. Absolutely disgusting. You will have a pre-paid return label included in the box with your try-on dresses and can simply box the dresses back up, put the label on top, and drop the package off at their local post location or Royal Mail locations. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. I got my dress on 11/10/11. Also, the picture doesn't show the beading on sash very well. I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. Dear customer, Thank you for your positive comment and feedback. Because of this, we are unable to accept any returns on custom dresses. 1. All the return item(s) will go through inspections. JJs House return policy comes with some specific details in two instances: Please note that you, as a buyer, are responsible for all return shipping costs. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. We use dedicated people and clever technology to safeguard our platform. Hello Maria Gethin, Thank you for taking the time to write your review. JJ's House Information, Try-On Haul, My returns experience. Verification can help ensure real people write reviews about real companies. We will reply you within 24hrs in working days. Please contact us for additional instructions. To remove this, please clean with the silver polishing cloth to return its original look. 4. JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you. 6 reviews. Thank you. Shipping status is not updated regularly. What should I do if I forget my password? After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party. Yes, you can change the shipping address Before Shipment. If you feel like JJs House return policy isnt too clear or that the return process is complicated, we have a solution! Does JJ's House guarantee items with a free return policy? For these reasons, we encourage you to order a Swatch (free shipping) to help you decide. As of April 14, 2022, JJ's House does allow modification & cancellation policies.
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