FlexShopper acquired the assets of Revolution Financial, Inc. in December After me emailing the screenshots of their site no being in compliance with the law the day a place the order. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Placed an order 3 times for pickup from Best Buy. Prior to the customer reaching out to ********************** on 03/09/23 our records do not indicate any notes on the account involving a return request nor was the item confirmed returned by the vendor. Our goal is to help consumers with bad credit get goods they want through a Lease. Theft of rental property is a crime in Washington. BEWARE! Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. I went to my bank for support by protocol they told me I had to work with the merchant and they are refusing to help still ! Companies can ask for reviews via automatic invitations. This credit will be removed from your account if your first weekly payment fails. Yes. I opened an investigation up with *** , they was supportive but told they couldnt take matters in their hands and would had to be handled by flexshopper ! Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. Rates and terms may also vary depending upon the state where you reside. WebIf an item is eligible for special order fabric or colors, youll see that option available on the product page. I got tires in December and i used flexshopper for the first and only time. If you care about your credit and paying double the price for items then run. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. Echo Dot) and all items were sent and delivered to the address on file. I'm ready to change my billing info and give up on them let them come for me for what's owed. 2. They told me they would not charge me, but did. I finally had to get a lawyer and I recommend anyone having issues to do the same. I have serious concerns and feel misled. At no point did anyone call or send any information saying that he had been removed from my case. I called several times and got the runaround. AVOID THIS COMPANY AT ALL COSTS! Now 7 months later they have emailed me saying they did not receive it and I owe them for it. At the time I paid it, there were 2 Flexshopper deductions from my bank account. Run away from doing business with this company. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. When I would call the main number to ask to speak to a manager or someone within the main office/corporate office they would route me back to the************** which they claimed was *****'s number. Even though I believe that don't matter if they added that in their site it's STILL DECEIVING ADVERTISING PRACTICES! If the item you want is available at another location, and if it is the same merchant, you may be able to resume your application at the new location and complete your lease transaction. Went in this week to look at my account. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager. They $#*!ing suck, don't ever buy from them. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. FlexShopper is a lease-to-own website that allows you to buy products Read your agreement and make sure you arent wrong. They have the item in stock at the store and online. This is your estimated weekly payment if you used your entire spending limit. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Save my name, email, and website in this browser for the next time I comment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Check out this quick video to learn more about FlexShopper! In September lost job. Stay away! Some of the most popular categories are highlighted below. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. The lease was closed on 03/20/2023, and the payment was posted successfully. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. This company is a complete SCAM! (We usually use the term "Lease.") In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. I guess they will have to send someone to my house to pick it up. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. Ive reported them to BBB. This is a HORRIFIC company! WebReturns & Refund Policy: If you want to return the product for some reason or have received the wrong item, you can email their customer service at returns@flexshopper.com. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. FlexShopper does not currently own the account in question but confirmed the owner is Milestone ******* c/o ***************** Recovery and Emergent Servicing. And none of cards have that number. They exploit those who they feel will not pay before the 90 days and they continue to steal money from those who do pay before the 90 days. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. I emailed them back telling them it had been returned and now the want the receipt showing the tracking number where it was returned. We have been attempting to work with Jason Oakley and provided the requested payment information. Just 2 weeks ago they updated their site that Florida NC and Texas residents don't qualify for the 90 days SAC option on the site. I had forgotten it was attached to my Flexshopper payment. I ended up sending them back because they were the wrong size. Our goal is to help consumers with bad credit get goods they want through a Lease. This makes it less expensive to purchase the items before the end of the term of the Lease. I believe the ad said the same thing I saw on their site; "90 days same as cash price", with a PS5 on it. I called and told them I wanted to remove my payment methods and they confirmed but continued taking as many payments as they could until my card(s) were maxed out. AFTER signing the contract I got an email congratulating the purchase but it had on parentheses the VERY IMPORTANT FACT that as a resident of FLORIDA, NC or Texas I did not qualify for the 90 days SAC option! I threatened them. I have evidence and will upload it to prove that on November 21st their site had the promotion of the '90 days SAC option' and on the bottom of their site wasn't the exclusion notice of Florida residents. We are here to help; If the customer has any further questions or concerns, they may contact us via email at ************************************** or call our *************************** at **************. You must be 18 years or older and have a checking account with credible standing. I spoke to a customer sales associate Garry earlier today. 2022 FlexShopper LLC. It goes against our guidelines to offer incentives for reviews. They Debit your account multiple time each week and then when you pay it off they continue to debit your account after you pay it off. All Rights Reserved. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. (We usually use the term "Lease.") Their customer service was awesome and im mad grateful they exist. Ive paid off another Xbox and a miter saw an never had a problem. Interested in expanding your customer base and saving sales? They just do what they want to do! Home How It Works Rent-to-Own Products: Everything You Need to Know. (We usually use the term "Lease.") This is "bait and switch". No old or used products like brick & mortar rent-to-own stores. The billing department always listened to my concerns. WebLaunches the FlexShopper Payment modal where the customer may apply, get a Hello Anon,We appreciate your business and sorry to hear about an issue you're having. Together with our partners, we are making every effort to fill every order as quickly as possible while ensuring the safety of all parties involved due to the pandemic. Add the FlexShopper lease-to-own payment method to your checkout. I am unwilling to pay for a new license for that reason. We also reached out to the customer to provide this information. Tip for consumers:Opt out from the arbitration agreement! Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Customer Service: If you face any issue with FlexShopper, you can email their customer support at resolutions@flexshopper.com or submit a request We are sorry to hear you are unhappy with your recent interaction with us. If the consumer has any further questions or concerns, please do not hesitate to contact us at **************************************. I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. If the consumer has any further questions or concerns, please email ******************************************* or via phone at **************. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). Called back in they transferred me to billing still could not answer my questions. All I wanted to do was deactivate my account with these predators, and it was "we'll send your request to the review team", and not, you know, honoring my request right then and there.That being said, there are MUCH BETTER alternatives to Flexshopper, including saving money for a wanted item and buy outright, or going without an item in the first place. Rates and terms may also vary depending upon the state where you reside. Called in to speak to a supervisor and Sonia Hu on me. I called and set up my new bank credit card and paid 4 payments up front. Or, search for the exact item youre looking for. Hard to do, but not impossible. Limited metro delivery areas. You can lease-to-own one or multiple items with your available spending limit, Most of the products are new with a wide selection of the latest electronics, You dont need to go to a local lease-to-own store shop from the comfort of your home, If you need a product we dont have, with, PC Laptops, MacBooks, ChromeBooks & 2-in-1s, Apple Desktops, All-In-Ones & Desktop Towers, Printers & Scanners, Networking & Wireless and Hard Drives & Storage, Accessories such as Keyboards, Mice, Webcams, Headsets and Speakers, LED & LCD, 4K Ultra HD, OLED & QLED and Smart TVs, Home Theater Systems, Sound Bars and Receivers, Projectors & Projector Screens, TV Stands and Home Theater Seating, TV Accessories such as Antennas, Remote Controls and Karaoke Systems, Consoles, Games and Controllers for Xbox, PlayStation and Nintendo, Gaming Chairs, Headsets and PC Gaming Accessories, Retro Gaming Consoles and the latest in Kids Technology, French Door, Compact, Top & Bottom Freezer Refrigerators, Washing Machines, Dryers and Washer/Dryer Combos, Ovens, Ranges, Cooktops, Microwaves and Dishwashers, Small Appliances including Coffee Makers, Slow Cookers, Fryers, Blenders and Toaster Ovens, Upright, Handheld and Robotic Vacuums and Carpet Steamers, Air Conditioners, Air Purifiers, Humidifiers & Dehumidifiers, Fans and Heaters, Living Room: Sofas, Sectionals, Coffee & End Tables, Recliners and Chaise Lounges, Bedroom: Mattresses, Beds, Dressers, Nightstands, Vanities and Armoires, Kitchen & Dining: Tables, Chairs, Dining Sets, Bars and Buffets, Patio: Outdoor Dining Sets, Sofas, Bistro Sets, Patio Bars and Fire Pit Sets, Baby & Kids: Cribs, Changing Tables, Rocking Chairs, Kids Bedroom Sets and Desks. I ordered a robot vacuum and and xbox series x bundle and received the vacuum and the xbox controller and head set but not the xbox series x and was charged my first payment. CHARGED CREDIT CARD FOR PAYMENTS 1 YEAR AFTER SALE COMPLETE. It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. You must be a US resident, save for folks from Minnesota, New Jersey, Wisconsin, or Wyoming. We'd like to better understand the experience you had and resolve all of your concerns. I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. The company deducted money from my account although i never received any products. Everytime I called them it was your money will be credited in 7-10 days. During the sign up process it ask you to select how you would like to pay monthly or weekly. WebThe Cash Price may be higher than the cash price you would pay if you were to purchase If I could give this company a -100 rating I would. This is a deceptive sales practice and is illegal. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. I set up double payments each week. Even if you are struggling with bad credit, we can help. This option is more than the 90 same as cash price and the early payoff option.We are here to help, if you have any further questions or concerns, you may contact us via email at resolutions@flexshopper.com or contact our customer service department at 855.353.9289. They did offer NO 90 days as promised but it has to be paid by February 2nd so it was now more like 60 days SAC option. Why ask me to select monthly or weekly if your going to ignore my selection and just set it up as weekly and let the customer assume their selection is how its going to be done. WebYour customers can lease with these quick and easy steps: Create a FlexShopper account with basic contact information. We have reached out to the customer and resolved the customers complaint to their satisfaction. Its that easy! The spending limit is the total Cash Price of the goods you can lease before tax and shipping. We appreciate your business and sorry to hear about the issue you are having. This company went from a helpful tool to complete trash. How can I protect myself, FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. Even calling into the two numbers given in the original statement. [14] Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website. Very misleading and I feel taken advantage of . Stay away from this place. Most emails are answered within 48 hours. When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. 2022 FlexShopper, LLC. My account shows completed but once i contacted then 2 mysterious payments are now due. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Flexshopper provided instructions on how to return the item for lease#F659 (Snapper XD 82V ********************** via email on 04/12. A worthless company with worthless customer service with nothing but excuses as to why they don't do their jobs. Information provided by various external sources. Can flex shopper really take you to court & sue you for a product you did not keep payments on? Called flex shopper for manufacturer info and they was not able to help me. Reviewers satisfied with FlexShopper most frequently mention customer Bonus Health and Wellness Discount Programs. I ordered tires through Tire Agent, financed through Flex Shopper. They also call at least 5 times a day which is harassment. Anyone can write a Trustpilot review. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). I have tried calling this company several times the first time was yesterday and they said they would look into it and send me an email. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Exactly the same device I was looking for but didn't bought because it was still over 1,000 dollars most places but this company had it and gave me 90 days to pay 710 so I thought it was a no brainer. Never again will I use them. Because they dint even responded until after delivery was made. Flexshopper has been harassing me to collect on the debt even though we have already explained the situation and contacted the police. I was able to provide proof that I had been contacting in since November trying to reach ***/*****. Our bank has us cancel the debit card and dispute the payments. The agent said they would reach out to the dispute department to open my case no response after that call ! Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. All Rights Reserved.Terms of UsePrivacy PolicyInvestor Relations. I believe this company purposely hides balances so they can continue to charge. Avoid at all cost people, First issue I had would not replace my controller for my PlayStation the next day I got it second issue payments don't come out on Friday like they say it comes out in 3 to 5 days they just give you excuses I don't recommend using them. They can either send the label or Im changing my debit card info! This site uses Akismet to reduce spam. So on 3/10/23 I was to have 2 weekly payments deducted. Hello Lynn, we appreciate your business and sorry to hear about the issue you're having. Support was fantastic. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Ive purchased many things from this company with no problem. One of their email telling me that I had to pay regular earliest option now was ove 1100 dollars! Read real reviews online (not fake ones they add) and you will see what i'm taking about. ***** and I had agreed that during the time period of me not having a job that no automatic payments would be taken from the account. When I called support, they said there was an additional setting they needed to change on their end which wasnt done, but they still couldnt remove the late fees due to their error. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. I deposited some cash into my account and went into my banking app to see my new balance only to find 2 ADDITIONAL weekly deductions from Flexshopper! FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. Learn how your comment data is processed. Example: If you would like to have your payment drafted on the 2nd of every month, you will have to pay the number of Fridays between the 2nd of the first month, and the 2nd of the next month. We carry all the classics like Call of Duty, Madden, Pokmon and new favorites like Fortnite. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. NEVER dealing with Flexshopper again after this is paid off! They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! Let us Tell You How. We apologize for the consumers recent experience. This credit is only valid for online orders. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. This makes it less expensive to purchase the items before the end of the term of the Lease. I returned the item within the 10 days, as they requested, to flex shopper. He listened through all calls and verified that the communication had been off and that communication had been incorrect. Add your product feed to the FlexShopper.com marketplace. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. You have to look deeper into the statement you idiot. 513 total complaints in the last 3 years. Email me at *******@gmail.com my lawyer and I are looking for more that have opt out for a class action lawsuit. According to your own website it shows that you all try to make contact before the account is sold and none of this was done. I am looking for two laptops and one ps4vr. See a selection of top brands and products in that category, as well as deals and sales. They never sent me a paid in full receipt. * Prices and quantities are subject to change I then replied the same email with the notice and they responded a day later that I had to refuse delivery or lease would start. With FlexShopper: Also, we work with you and your changing lifestyle. Dont thingking? Please send us your contact information in a private message or contact us on (855) 353-9289 and ask for the Customer Service or Billing Manager. This is your estimated weekly payment if you used your entire spending limit. Additional parts, extensive labor and installation charges are extra. WebFlexShopper pays 100% of the retail price up front You get paid at checkout without processing fees, unlike credit card companies and PayPal Speed & Automation Customers get their decision in seconds and their spending limit of up to $2,500 is available instantly We can easily integrate FlexShopper directly on your site I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. I ordered an Xbox that Im no longer able to pay for and now they wont even send me a return label. It should be clearly displayed somewhere in the body of the email. READ THE AGREEMENT! Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. I was tricked and conned into using these services. They should be audited by the IRS! I did the math with flexshopper to get my mattress at a tiny fraction of the cost paid extra, i think maybe $50, and allowing me to make payments of maybe only $47.50 every week. Visit https://www.amazon.com and click Sign in on the top right of the screen. This is the worst service I have ever used. Please provide the email address and phone number associated with your account in a private direct message one of our team members will contact you to address this matter. Our goal is to help consumers with bad credit get goods they want through a Lease. Need help choosing the right products for your vehicle? I place my order all happy. They are not transparent, but they will often direct you to a vague lease statement. The item came and did not Bluetooth as it should. Pretty much like every story is on here. So i've done a lease to own, so do i still have the 90 day option to pay off original price so i don't have to pay double? Do not use these guys at all! Gain trust and grow your business with customer reviews. SCUM OF THE EARTH! I want them to correct the errors they caused. I will order and pay. Why FlexShopper stands out from other lease-to-own and financing options. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. So far I am pleased with the way they have treated me with a couple issues I had. He reversed some nsf fees he said. We are sorry to hear that you had a frustrating experience. But the main issue is that Flexshopper sold my account without any type of communication. I havent used flexshooppers online inventory but their are several stores that you can shop at including Walmart, Best Buy, and Overstock. They work similar to a rent to own but they have many more items to choose from. At one point your payment system starting deducting payments out of the blue and ***** was immediately on top of the issue and roped *** into the communication. 2 You will be given a credit for one weekly payment. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. If the consumer has any further questions or concerns, please contact us via email at ************************************** or *************************** at **************. The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. Flexshopper will process payments that don't coincide with pay day and sometimes won't withdraw so they can tell you, you missed a payment and charge a fee. Please listen to the calls and please go through everything because I am genuinely mortified over this process. Adjusted Please review all emails from the resolutions area and from this BBB complaint. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. A horrible experience when trying to cancel. I even said "the contract states I have three days to cancel the order, what games are you trying to play?" That's a great question, Melissa. They charged us several times in one week, but would not send us an itemized statement of the chargers (they always tell you to call - that's also the advice they give here in the responses). It was horrible and they just kept taking payments out. As for ***** being gone from the company or leaving the company I was not informed of anything. Haven't order because the interest is almost triple what the item was worth. Lease agreement with clear payment terms. On November 21st 2022 I saw an ad from Flexshopper about a PS5 on IG. We encourage the consumer to follow the provided instructions to ensure the prompt closure of their lease agreement and upon return, the customer will not be responsible for lease charges. Returning Items from Third Party Sellers Download Article 1 Log into the Amazon account that you ordered the item with. If at any point you are struggling to make upcoming payments on your account, our dedicated customer service department can sometimes help. The fact that they dint have it until just few weeks ago is evidence. FlexShopper has more products than you could imagine. All other terms and conditions of your Lease remain in effect. I paid my elevtric bill. The order was held due to a verification issue. The email address and phone number associated with your lease agreement in a private direct Told me I was good. After this I was assigned to ***************** who would collect on my account. Check out our Youtube channel or visit us at flexshopper.com.
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