hattori hanzo shears complaints

I own three pairs of scissors from this company . So the shear game is like the mafia, and people always try to talk bad about other shear companies then really good about the ones they represent. They give you the ability to slide cut like glass. After consulting an expert and considering dozens of models, we landed on these top-rated picks. Complete with thinning scissors, regular shears, clips, a comb, and a cape, youll have everything on hand to give yourself (or someone else) a professional-ish job from the comforts of home. I contacted her directly and facilitated replacement of the shear that was over-sharpened, and offered an exchange for the second shear that she was not using. We are waiting for him to send back the merchandise so that we can refund his down payment. 2. Thank you for posting this, you just saved me $1,800 . Then randomly I saw a text in my JUNK messages that there was something wrong with my account info and it was hanzo. I contacted my rep to change my auto date (from the 13th to the 15th of the month) a week before the scheduled date. Hattori Hanzo Shears. (choose all that apply). Longer shears are better at cutting curves and long layers, whereas shorter shears are great for ends, bangs, short choppy styles, and crops. The replacement shear was delivered to ********************** on Mar 22, 2023 so we assume that she is satisfied with the resolution and that the replacement shear is performing to her satisfaction. We've constantly had issues with billing, withdrawing money when they are not supposed to (overdraft fees included), asked to change the monthly auth withdrawl date (not done), waiting forever to get shears back from the sharpening service, paying cash to get shears sharpened. We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. Beat local competitors. 3941 Park Dr, Ste 20, El Dorado Hills, CA 95762 United States, How financial institutions can leverage the power of SMS marketing (includes free templates), How to Track Competitor's Customer Reviews and Use Them to Your Advantage. When questioned he said that he was my assistant and the shears would be back in 2 weeks. Now they are paid off and I trashed my shears from said school owner and instructors (always instagram on their phone) and I probably have 10 other people I referred that have and love the hanzo culture and product. No one explained to me the return policy. Well, every time I tried to get my shears sharpened the man who sharpened for my area (Orange County **) would tell me he would be there on this day around this time. Due to this oversight ************************* account auto-renewed in August 2021 and three subsequent monthly payments have been taken for Sept, Oct and Nov. These handy shears allow you to easily change the tension setting to suit your hair type and style preference. BBB Business Profiles are subject to change at any time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Then them charging our account even though we already paid, the list goes on. Poor customer service at its finest. Slide cutting feels like cutting softened butter and the precision cuts turn out perfect. Why is this public record being published online? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. As a small business owner & wanting the best for our clients & barbers, each & everyone one of my five barbers has a pair of Hanzos. Contact them directly! See more Hattori Hanzo Shears reviews. 2 complaints for Hattori Hanzo Shears, Inc.. Company resolves 100% of complaints brought to its attention from Business Consumer Alliance. The scissors do not make the stylist, but working with tools that match your ability will make you better! This is a shear that every person who does hair needs in their Arsenal. This has been a nightmare and I am out so much money. They try to seem that they have their operations under control when their employees are underpaid, burnt out, and unhappy. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Second of all, since when can a NON-account holder give authorization to take monthly payments from someone else's account? And you should expect to close multiple deals everyday. She has written for various publications such as Allure, Who What Wear, MyDomaine, and, of course, Byrdie. Her next recurring payment ran on Aug 14th for the same $179.31 and that payment put her over the $300 requirement and thus the order shipped to the destination she had requested. Copyright 2023 Hattori Hanzo Shears, Inc. per informarci del problema. The inclusion of clips and a comb is a nice touch, too. Tip for consumers:Demo before you purchase. OR BOTH? Get more reviews from your customers with Birdeye. Size: 5, 5.5, 6, 6.5, 7, 7.5" | Materials: Cobalt and molybdenum alloys. We independently evaluate all recommended products and services. Handmade from steel, these colored shears are not only fun to look at but work a treat on all hair types. Websites:There are no additional web sites. One of the best Nail Salons, Beauty business at 5331 Limestone Rd, Marshallton DE, 19808 United States. It was filed by a consumer who had purchased shears and stated that the metal used to produce Hattori Hanzo shears was not of Japanese steel because they did not contain the country of origin label behind the pivot. Reviewers complaining about Hattori Hanzo Shears most frequently mention customer service problems. If you want to lose more length, twist again and repeat the process. I'm sorry to hear that there were scheduling conflicts between her and her rep, but our corporate office can also facilitate sharpenings and provides postage paid shipping labels, and we were never contacted with any requests for service. 2. This case was filed in U.S. District Courts, California Eastern District. This line features four shear lengths, dual removable tangs, straight handles, and a tried-and-true zero-offset ring configuration. These handy shears allow you to easily change the tension setting to suit your hair type and style preference. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. It's unacceptable your clients are paying this much money to be treated this way. The initial three attempts to run her card for $300 all declined. At the end of the class I decided to try some out thinking I had a little while to try out the products, which totaled around $4K. Join the Hattori Hanzo Shears team See Our Latest Jobs 5.0 Current Employee Shear Bliss Aug 30, 2022 - Outside Sales Representative Recommend CEO Approval Business Outlook Pros Hanzo takes care of their employees. The only option to pay is automatic withdrawl, this typically isn't an issue if they would get it together & take out money when they say they are going to take it out. Hanzo is a GREAT company to work for." Job Description. Left handed hairstylists and barbers often face challenges when selecting the tools they need. We use iShears in our workshops as its shears have extra sharp long-lasting cutting edges. El Dorado Hills, CA 95762. Join the Hanzo Nation! another week goes by i call and speak to a manager ******* who says she will send me 2 new pairs directly to my salon and i wouldnt pay for shipping and she would comp my sharpening fee, that was July 11th, a shipping label was created and she never sent them to *** to be delivered. 2.8. Hanzo makes a great impression at first but it doesn't last. How do you clean professional hair shears? 3. Advertisement. He said this was to ensure we received the most stacked discounts as possible. Have a question about Hattori Hanzo Shears? (I had a heck of a time getting Hanzo company to fix them). Work/Life Balance. It's like a bad business college project. Case Details Parties Documents Dockets. Share it with your friends so they can enjoy it too! We've been using them since 2014 & like everyone else, have spend thousands of dollars. You may want to try: all Hattori Hanzo Shears reviews worldwide (13 reviews) Claim this company page. I have tried contacting head office twice to discuss this issue as I do not want these shears and I don't want to be charged $1000 for them. Multiple times prior kept coming up with excuses on the day he was suppose to return them . See details. This is the Hattori Hanzo Shears company profile. This is so exhausting as these tools are my livelihood. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Cases involving employment discrimination (gender, age, religion, etc. With swivel versions of our most popular shears all the way up to our flagship high-carbon swivel, there is a swivel option for every stylist and barber. It's kind of hard to believe this shear and comb kit comes in at about the same cost as a lox bagel, but such is the wonder of affordable beauty. I just don't think that I would spend another $900-1200 on them again for the same result. Defeat it and take the ladder to the roof and head around to find a corpse with Rifle Ammunition x3. DRY? They provide a sharpening service, when the scissors need repaired . I was asked questions to help him determine what shears would work for me the best. The shears themself are great, the customer service & sales reps are not. New Low in doing business. What shears were you trained on? I would just like them to be returned. All shears we can afford are machine made though, there isn't more than a handful of people alive that can hand forge quality blades. 4.0 Former Employee, less than 1 year My Experience-NM May 1, 2017 - Outside Sales Representative in Denton, TX Recommend CEO Approval Business Outlook Pros I just continue hearing what a terrible company they are and this just proves it. They also claim to have never received cash payments from a student. and their shears are bull$#*!. Hattori Hanzo's Mamba family of shears and texturizers are among a rarified group of some of the finest haircutting scissors made today. So I decided to try a pair. ********************* did in fact contact us in June of 2021 to make the final two payments toward her current subscription, and requested to cancel. The Full Line of Hattori Hanzo Shears Forged from the Finest Japanese Steel CHOOSE WISELY Shears Right Hand Left Hand Blade Swivel Texturizer HH21 Gokai $ 966.00 As Low As $ 96.60 / monthly HH4L Menuki $ 917.00 As Low As $ 91.70 / monthly HH6T Kime Texturizer $ 665.00 As Low As $ 66.50 / monthly HH88L Eighty-Eights $ 933.00 As Low As Whether it's the cover of Vogue, New York Fashion week, or backstage on Broadway you'll find our shears going to work--making the world we live in a more beautiful place. 157K Followers, 2,634 Posts - #HanzoNation I hit the test drive button on the shears I wanted and was contacted within the same hour from one of the shear consultants. BCA has no information regarding government actions at this time. You can get the same shears without branding as a sample for like $20 bucks. They try to seem that they have their operations under control when their employees are underpaid, burnt out, and unhappy. naar With a long, razor-sharp cutting edge, they move freely and have a comfortable handle for a clean cut at home. I was charged for five months without my authorization because my REP did not complete the cancellation I requested. All content is posted anonymously by employees working at Hattori Hanzo Shears. Last time I saved the message so if they tried to say they didnt call I have Proof. #6 ). I have been using hanzo shears since 2014. Extremely poor customer service. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail I would love to see some more videos of stylists using them to enhance hair color. Our current rep was a hairstylist for 15 years before she started working for hanzo, so I felt like I could be honest with her. pour nous faire part du problme. It is blatantly clear there is no respect for the customers that keep the business alive and because of employee negligence, I am left to just pay the price. para informarnos de que tienes problemas. Si continas viendo este mensaje, Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. She did make all 12 payments over the course of the next year and she only used the one sharpening. 5/27/2022 i gave my 2 shears to my rep ********************************* and $90 to sharpen them. Months went by no response from him one girl would like to return and has proof of return attempt within the allowed time, still no response. What I love and appreciate most about my 6 inch Hanzo HH8 shears is the comfort in hand. It was filed by a consumer who had purchased shears and stated that the metalused to produce Hattori Hanzo shears was not of Japanese steel because they did not contain the country of origin label behind the pivot. Please help us protect Glassdoor by verifying that you're a What feels comfortable to you? One Amazon customer mentioned that should you ever find the joint jams up, try adding a drop of baby oil. This is the second time i gave this company has a change and I recently purchase four shears from them and im totally regret about it. Here's what we do. Powered by Shopify. This company was there when no one else was. Hi there, I am a rep for Hattori Hanzo, but above all- I am a stylist of 12 years, I have a Sola suite in Richmond va, and I have 2 pairs of Hattori Hanzo swivel shears. I feel like this company does not take care of their customers and as a hairdresser of more than 10+ years I will not recommend them to anyone. *********************** purchased a shear on Nov 9, 2022 and began experiencing problems with the shear a little over a month after using it. Tip for consumers:Order through your local rep so you can demo before you purchase. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. *********************** seemed pleased with the resolution that we provided. Co workers all have different style shears all of them are a problem. In all she made 15 total payments over a 6-year span and used 4 sharpenings. Wir entschuldigen uns fr die Umstnde. The program details that are emailed to every client that activated clearly states that the sharpenings expire after each annual term and that the program autorenews until the client cancels. 1. I have communicated all of this to ************************ and she has expressed satisfaction with the outcome. Check the complaint history, rating and reviews on this company. I don't see that any attempts to contact us were made prior to that date. (Hattori Hanzo Shears) in their salon in order to rip off surrounding stylists and barbers. Wish I had trusted my gut and not ordered from this bull$#*! I have contacted the business for a return of my purchase as I just want my money back and keep getting the run around. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I've been a swivel girl for over 8 years, and have had endless issues with carpal tunnel because the "ergonomics" of a swivel with a wider hand set is actually horrible for you. Been harassed by spam text messages from this company for YEARS. HATTORI HANZO SHEARS INC. took out a PPP loan worth $2564100 for Payroll Processing for it's 165 employees. There was a class action lawsuit filed in the state of California on Feb 13, 2020 against Hattori Hanzo. I spoke to ********************* and explained the situation and have refunded her for all four payments that were taken in error. Bull$#*! When you start to treat yourself the way you see yourself, your clients will pay you more, you will put out better haircuts, and most importantly your self esteem as a stylist will improve. Why would anyone spend thousands of dollars on their scissors, when these ones do the job fine." BBB Business Profiles generally cover a three-year reporting period. Please read "File a Consumer Complaint Against a Business" BEFORE you choose an option below. By continuing to use this website, you agree to UniCourts General Disclaimer, Terms of Service, Once upon a time, we would have shuddered at the thought of an at-home haircut. Buy your shears somewhere else. To find the best hair-cutting shears on the market, we conducted hours of researchevaluating our options based on their sharpness, material, and how long-lasting they were. The 8 Best Womens Razors of 2023, Tested & Reviewed, 12 Grooming Kits for Men That Get the Job Done (and Then Some), 12 Electric Razors That Men Will Actually Want to Use, The 7 Best Hot Rollers of 2023, Tested and Reviewed, The 12 Best Manicure Kits for Men of 2023, The 12 Best Blow Dryers for Natural Hair of 2023, These Are Officially the 13 Best Nail Clippers of 2023, The 7 Best Dermaplaning Tools of 2023, Tested and Reviewed. ", "Take one-inch sections of dry hair (never wet). At Hattori Hanzo Shears, greatness is our standard. I spent 3 phone calls with this company trying to get a resolution for this and each time they were very rude and of no help and basically told me I bought them , so I'm stuck with them.I don't use this shears EVER.I would like to be able to return them and get my money back. Glassdoor gives you an inside look at what it's like to work at Hattori Hanzo Shears, including salaries, reviews, office photos, and more. . Stay away is my professional experience. My initial decision when purchasing shears from this company relied heavily on the fact that I was able to test them out and return them and keep the ones I liked. I attempted to contact her today in order to discuss a resolution, but she did not answer and her phone does not have a VM set up. When looking to buy hair shears, stainless steel is by far the best material to go for as it retains a sharp edge, wont rust, and will last forever. Im requesting a breakdown if we left on one order and I collected from them myself but still no response. Compensation/Benefits. Hattori Hanzo Shears. We sell scissors to professional hair stylists and barbers. ", When it comes to bangs, Nader suggests the following: Always trim your bangs when dry to avoid shrinkage. 3941 Park Drive, Suite 20-446 El Dorado Hills, CA 95762 The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. No matter how many numbers I block, or telling them to stop, the text messages never stop. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. The forged blade is made from stainless steel, and the adjustable screw set means you can customize it to your preferred tension. I wasn't trying to get around the return policy. Use this method all over your head, putting the focus on the longest, thickest sections until youre finished. Includes adjustable screw and other accessories. Truly less than one star would be what was deserved. They get their shears free and could care less if they suck! I have reached out on multiple occasions and the customer service is terrible. Hanzo has hairdressing shears designed for wet cutting and dry cutting and shears that perform for both. I even opted for the higher quality Japanese steel set. Again I was told nothing could be done but it's completely fine to keep my personal information? Crafted of high-carbon Japanese steel, Mambas are used by legions of the world's best hairdressers and barbers. message, please email Your input is very much appreciated. Since only 10% of the population is left handed, many manufacturers simply overlook the needs of their left handed audience and default to producing right handed tools only. Without a court order, of course. DON'T DO IT. For one reason or another the rep did not send the shears in for sharpening until about a month after collecting them. Aydanos a proteger Glassdoor y demustranos que eres una persona real. ***************** in fact attended a class and made this purchase on June 14th, 2022, not in August. I also addressed her concerns regarding the orientation of the steel used to make Hatori Hanzo Shears and assured her that Hanzos are in fact Japanese steel. And the best part of all, documents in their CrowdSourced Library are FREE! He ignored my question and told me to watch the video on how to set the tension. Mission: To provide stylists with the tools they . Hanzos at not the best choice. You use expensive skin creams, eat nutritious foods, and drink lots of water. Spoke with the customer service rep today, she deterred me from paying the "one time option" because she stated, they've been having a lot of glitches in the system where, "sometimes the money will come out twice."
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