And of course this company charged my mother! $50 application fee is costly when you trust that your payment will be credit for the investment of renting a house. Thank you for reaching out regarding your remaining deposit refund. They cancelled my Dominion Account by closing an account that was previously on the address I am at. Save your money and sanity! Great Jones decided that it is much easier to charge owner than tenants as they already left. I had an anticipated move in date of the 19th of November. Where the organization is headquartered (e.g. HQ Phone (239) 232-8416 Company Great Jones Alex Vercheski Current Workplace Alex Vercheski has been working as a Manager, Property at Great Jones for 4 years. They are money-hungry and the property managers themselves are impossible to get ahold of. What to do and what not to do. I was able to retract information from our accounting team. As real estate investors ourselves, we were sick of hearing about egregious upcharges on parts and labor, and frustrated by the lack of sophistication in management for the individual investor. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. To add insult to injury, in September, I receive a notice from Great Jones stating I still owe $500 for their services coming to a grand total of about $11K (not accounting for the property management fee and regular maintenance items). ********************;12:06 PMWe are very sorry to hear about the issues you are experiencing. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Lower costs, higher returns for you. As a result, none of the activities that should have been performed were initiated (notifying me that the tenants were moving, performing updated rental analysis, scheduling of the move out inspection, etc.). Again I am requesting before & after picture for each service request. This resulted in a leak that then damaged the vanity and my tenant had to request a, visit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. They gave me a few numbers and called upon arriving. And They did not that in order. They initially charged me close to $8,000 to get my property "************" and allegedly fixed a long list of issues which I recently learned many were not actually fixed. We are moving out due to post hurricane *** damages and they are selling the home and. to keep sending out people to put band aids and create more damage. - The long vacancy period was not due to my refusal to reduce rent. I even had to request new pictures and still the quality was subpart compared to similar property managers because they sent out a construction person to take the pictures as most if not all of their staff are remote. She was charged for a service that never took place. I terminated my contract with Great Jones in July 2022 and am still now having to spend more money to address the same issues and lack of quality workmanship. Without a direct line to contact the management team, I am forced to rely on their generic support email which takes longer than it should to get a response. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Paulette Jackson, it's experiences like yours that really keep us motivated! I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. Thank you, thank you so appreciated. Hi Suezett, we appreciate your honest review. Complaint: 18248312I am rejecting this response because: - First, Great Jones fails to address my concerns regarding the $8,000 they initially charged me to get my property "rent ready" which they allegedly used to fix a long list of issues which either were not actually all fixed and/or poorly fixed (e.g. I've been trying to contact them regarding the notice but no reply back, Noone answers the phone, tried texting. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. Stl area they only have cardboard houses. We signed up with great Jones property management in 2019. They have refused to release the funds they kept in reserve for the properties. If you are subleasing a co-op or leasing a condominium, board approval will be required. Thats right they charging me fees when theyre no longer managing the property. (15% of the annual rent). View contacts for Great Jones to access new leads and connect with decision-makers. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. We left the house in better condition than when we moved in, as there were countless issues and things that had to be fixed while living there. Did not have a trash can outside was told by city the owners of property are cheap and had not paid for trash services. My air conditioning stopped working. I couldn't let my family suffer. When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try. Contact our Indianapolis Leasing Team at leasing@greatjones.co. Hi Jewell, we appreciate your honest review. Great Jones is not one of your typical property management companies in Indianapolis, Indiana. There are many reasons why I would rate as 1 star, but the latest being that we didn't have ac for 83 days. Darrius Mosley, thank you for sharing your positive experience! REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 We discontinued service March 18th, 2022. No water for first week here at property. Run far far away! I will give great jones a chance to fix this the right way for once and be fair to good previous tenant that was treated wrong by you all. As a resident living in a property managed by this company I would like to express my complete and utter bewilderment by the lack of responsibility taken by this company to provide maintenance to the dwelling. Hi Haley Darnell, we appreciate your honest review. We held 2k in reserve 1k for each property for 90 days for any expense that needed to be paid in the time period.. A few months later the A/C went out. It's not even that they're incompetent, they just don't care. I havent received from Greatjones no information they are unprofessional & scammers. FRUAD !!!!!!!!!!! I then decided to move out and here is where the problems come. They kept $1000 reserve for each of the two units they were managing. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. So wait now no real communication from the company since the 25th. This feature is in beta and may change with future updates. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. 2K views, 27 likes, 7 loves, 18 comments, 0 shares, Facebook Watch Videos from Dbstvstlucia: DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 No. JLL has a great opportunity to join our Retail Property Management Team at the Shops at Palm Desert. With an unemployment rate of 2.7%, the city has experienced incredible economic growth. Hi there, we appreciate your honest review. Again, please refer to the original attachments. No wiggle room or understandings. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I'm trying to ask what the reason is. He didn't know the AC wasn't working. Unfortunately, based on the information provided, we are having difficulty locating you in our system. I had to pay someone to go back to properly address several issues that supposedly were included in the $8K. Great Jones never did walk through to record the existing condition of the condo when the contract was signed, so there was no way to prove what damage was done by tenants. It asked for my social security which I was not comfortable with. We ask that you continue to work with the pest control company. The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews. The reserve of 2K is still owed to us. Unsurprisingly, many investors turn to local property managers, but that can often feel like youre managing your manager. The status quo local options tend to take a reactive approach, without any strategy to maximize your returns. The communication with Great Jones is attached. The entire experience from the first day they have been impossible to contact. We were only able to obtain a response through the BBB. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. Get started managing your spaces and locations. I do want to let you know that a concession for your time without a/c was approved and will be processed against your move out statement. Reply from Great Jones Property Management. They've overseen $4B+ in rental real estate for the country's largest REITs, including helping drive Waypoint Homes' "reinvention of renting.". We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Leshia, we are disappointed to see your low star rating. Went to go view a home in my area. Property Management Service - Fort Myers, FL. After he found out about it, it was fixed the very next day. The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. Have a wonderful day. Disgusting. International Association of Better Business Bureaus. Useful. I'm sure no licensed inspector has been in this unit. Unfortunately, based on the information provided, we are having difficulty locating you in our system. Great company to work with !!! Great Jones is a new, innovative property management company that brings together state-of-the-art technology with top-tier local service to deliver a superior property management experience to our clients and their residents. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. We are well-funded by leading global investors including Crosslink Capital, Zigg Capital, Juxtapose, and top NYC angels & real estate entrepreneurs including Kevin Ryan, David Rosenblatt, and Jason Finger, who have founded or led companies such as Seamless, Gilt Groupe, MongoDB, DoubleClick, 1stdibs, Floored, and others. BBB is here to help. He charged this company $90! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Names, phone numbers and addresses of the following for the apartment application: Security deposit (usually equivalent to 1 2 months rent), Criminal and Credit Check Fee ($50 $150), Brokerage fee, if applicable. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property Management - Phone Number - Yelp Restaurants Great Jones 4 reviews Claimed Property Management Edit Closed See hours See all 4 photos Write a review Add photo Location & Hours 414 Fayetteville St Raleigh, NC 27601 Serving Raleigh Area Get directions Edit business info We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. In everything we do, we want to change property investing and management for the greater. The concession was applied as a courtesy by the property owner and was calculated as a percentage of your per diem rent during the time you were without a/c. A better term of the services would be a rent collector (provided they actually do their job to place a tenant which after 4 months they've failed to do). The General Manager (GM) functions as the professional-in-charge of the specific asset (s) under management . Incredibly stressful. Took 2 months to fix a major issue that left me staying with my mom for that time period. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Michael Weiss was very helpful and efficient helping to get us this rental. Business Profile Great Jones Florida, LLC Property Management Contact Information 7575 Dr Phillips Blvd STE 225 Orlando, FL 32819-7225 Get Directions Visit Website Email this Business (407). The application fee costly $50. Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. Notable mention: They also have had more turnovers in their staff than any company Ive ever seen.
All Rights Reserved. If you need another copy of this itemization please request one by emailing **********************************. I left this home in better condition with upgrades to many parts of the house. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My experience with GJ was quite literally the worst interaction I have ever had with a company. Business Profile Great Jones Property Management Property Management Contact Information 2977 Highway K Ste 309 O Fallon, MO 63368 Visit Website (314) 582-3228 Customer Complaints 21. Application was submitted for an home 8/4/22 Emails and phone calls with no response Home sent to different management company app was not Now Im being told app is exp and I need to pay again for something that was poorly handled on they end I was advised for a month that someone will contact me and it never happens I was even told my app was incomplete and when asked what was missing no response My app had shown approved I live In ******* ** and need to relocate and this has been the worst experience. The first thing they did was raise the rent. They used security deposit to pay for last month rent, so any damage caused by tenants were not covered. I love the fact that Great Jones Property Mgmt responds quickly to complaints for repairs once it has been submitted through the portal ! After multiple complaints from tenants and issues with rent collection with decided to discontinue services in May 2022. I'm very happy that someone had recommended Great Jones to manage my property. Tica Byrd, thank you for sharing your positive experience! What if I was a family member, would I get the same treatment? As a matter of policy, BBB does not endorse any product, service or business. At Great Jones, our mission is to deliver software & services to the several trillion (!) The listing was on Facebook marketplace, and they people running it had no active account. Grace Property Management. I have a disabled child who's a deaf mute and suffers from seizures. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Good company for someone that needs to learn things about rentals and how they are handled. As a landlord I am so disappointed that I select Great Jones as my property management company. We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. All I get is the run around about fixing it. GJ interested tenants not paying on time so theys could charge late fee which they kept and which exceeded monthly management fee, then delay payment to owner by 2 months. We went around Great Jones. Anyone can write a Trustpilot review. 499 likes, 12 comments - Mark Jones II | Multifamily Mentor (@livinrentfree) on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. 5 reviews of Great Jones "Changing my rating to 1 star, none if I could. They said "unfortunately, we still have to wait for the owners approval." Jessica is so experienced and knowledgeable, I am very impressed! Unfortunately, based on the information provided, we are having difficulty locating you in our system. Left four voicemails. Reply from Great Jones Property Management. When we moved out in July, we followed all the steps for moving out and notifying the company. Everything was destroyed by tenants and they paid nothing. I have always been a good, respectful tenant. THE MAN DID NO WORK! I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working. Roofstock, a proptech startup aimed at making it easier to purchase an income-producing property, announced Wednesday its acquisition of Great Jones, a property management platform that Roofstock intends to utilize for its "end-to-end single-family rental platform." Browse all of our available rental listings, Or contact our leasing team: But no one wants to do anything about. My poor experience is sadly confirmed by the numerous complaints and poor reviews about Great Jones as a property manager and I expect restitution for the work they cannot prove was completed from Great Jones(i.e. With this situation my living conditions were unacceptable and unlivable. Hi Kaeleii Riser, we appreciate your honest review. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We are here for you, to give you good management. A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or willing to, tell me if they sent the bill to the tenant, if the tenant responded, what's the next step, just silence, no one responds to my queries. International Association of Better Business Bureaus. the temp was near 90 in the home). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In the meantime, my unit sits vacant for prolonged periods. Great Jones 11 reviews Claimed Property Management Edit Closed 8:30 AM - 5:30 PM See hours See all 9 photos Write a review Add photo Location & Hours 1026 Jay St Ste B29 Charlotte, NC 28208 Serving Charlotte Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Women-owned Open to All Great Jones is building the modern operating platform for the residential rental asset class. We would like to have a better understanding about your experience. Comical! We were never truly satisfied with their services but continued for sake of convenience. So I left the property "Rent Ready". Great Jones has not answered any of our calls or emails requesting the remainder of our deposit be sent. Do not use this company for any property management for your rental properties.Plus. they had NO IDEA that a squatter was in my property. While things were good initially, the past 6 months were a nightmare. I wanted to share some additional follow up issues Ive experienced with Great Jones. The application & $50 for fee was submitted on April 12, 2022. I have also shared with you the the ITD full statement, the team disbursed$62,334.47. He explained the process clearly and was able to accommodate us and our needs. How BBB Processes Complaints and Reviews, BBB of Eastern & Southwest Missouri & Southern Illinois. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. This is the reason why you got back the check amount. BBB Business Profiles are subject to change at any time. Save your money and sanity!I wanted to share some additional follow up issues Ive experienced with Great Jones.After terminating them as my property managers due to a lack of effort and constant displays of incompetence.They have refused to release the funds they kept in reserve for the properties. Unfair business practices. Indianapolis ranks in the top 30% of cities nationwide for its cumulative real estate appreciation. If you could provide more information to us, we would be more than happy to try and make this situation better. 66 complaints closed in the last 12 months. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. 12/22/2022. If you people at great jones think I am going to pay for air conditioning unit that needed to be fixed you have another thing coming to you as I will fight these charges you havent listed what was wrong and the person who wanted to inspect did not want me there at all which seems to be fraud to me. It is ridiculous that this company would allow such a scam to an elderly person. We will reach out to you directly and do our best to resolve this with you. If you are being relocated by your company and need a guarantor, you should check with Human Resources to see if the company is willing to provide one. After that you need to leave any inquiry or request to support@gratjones.co and you could receive a response in a few days or never. Types of diversity represented in an organization, specifically of those who are founding members, currently the CEO, or have check-writing abilities in an investment firm. Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities; Estimated compensation for this position is: 80,000.00 - 90,000 . Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. BBB Business Profiles generally cover a three-year reporting period. After 3 months, we have been trying and have sent multiple emails. Hi Kimberlin Valentin, we appreciate your honest review. Again I am requesting before & after picture for each service request. But it also means being a full-time landlord fixing toilets, chasing rent, and spending nights and weekends responding to your residents. Tawny Robyn at their customer service center are BOMB.COM None of this was their fault but they did what they could to help me and I could tell. I applied for rental assistance. We have requested our move out team to process the security deposit as soon as possible. Literally the worst rental company in Greenville dont waste your time. At this point Greatjones lack of communication & professional left me to believe that they are incompetent, unprofessional & scammers. Planned Property Management owns and manages over 3,700 apartments in Chicago's best neighborhoods. If you are a first time renter in New York and do not have a credit history in the United States, landlords might require an extra security deposit, a guarantor or rent paid up front. If Great Jones truly completed all the work they purport then they must provide before and after pictures as proof the work was completed. But all of a sudden Tom the 11th I receive a denial and an adverse action notice cause the email approve was sent in error. Stay compliant and explore creative solutions to manage costs by keeping your properties running smoothly. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. Now they are using those funds post management time frame to charge me for landscaping and utilities. Diversity Spotlight (US Headquarters Only), Edit Lists Featuring This Company Section, Roofstock Expands Owner Service Offerings with Acquisition of Tech-Enabled Retail Property Management Leader Great Jones, Property Management Companies With Fewer Than 1000 Employees (Top 10K), East Coast Property Management Companies (Top 10K), Real Estate Female Founded Acquired Companies, East Coast Acquired Companies With Less Than $50M in Revenue. Stealing money from their client base. I received an approval email on or about the 25th. I've been trying to reach Great Jones since 9/19/22. Unfortunately, based on the information provided, we are having difficulty locating you in our system. Ive lived here 2 yrs and haved enjoyed my home! Great Jones is a new, innovative property management company that brings together state-of-the-art technology with top-tier local service to deliver a superior property management experience to our clients and their residents. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. The man on the phone was absolutely demanding and kept pushing I go ahead and fill out the application. Big mistake! That's why investors choose Great Jones for their rental property management in Indianapolis. Tips to Raise your Home Value at any Price Point, Moving a Family: The Complete Guide for Parents. Thanks to Indy office for collecting 3 month worth of overdue rent for me. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. I have reached out to them about this issue over and over again to only get responses Freon their 3party company stating they are waiting on GREAT ***** TO APPROVE the work order! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. In closing great jones has one of the poorest communication and only responds by email. Great Jones has been made VERY aware of this and has yet to make any action to find a better option for pest control therefore forcing us to live in an unsanitary environment. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. When I finally get a response, my questions are often left unanswered.
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