11. 0000107648 00000 n
(Search your emails for 'Eurostar e-voucher'. 23. 0000222076 00000 n
2. 2.3 Access to the service may be blocked, suspended, or terminated immediately at any time without notice and for any reason including, but not limited to, violation of this agreement, actions that may lead to liability for Eurostar , threaten the security of the service, disruption of access to other users or networks, licencing restrictions and violation of applicable laws or regulations. We reserve the right to retain all or part of your personal data or any data we collect from you and disclose it to a regulator, a court, or to a public body to comply with any regulatory, government or legal requirement. The promotional code may only be used at the Eurostar website,www.eurostar.comtowards the purchase of tickets for Eurostar train services. 0000174919 00000 n
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All flick knives, gravity knives and daggers.Folding pocket knives with a blade over 3" (75mm) in length are also banned. 4. 0000169712 00000 n
If you can show differently, I'd be interested to hear. 0000184216 00000 n
This section will not be construed to limit or exclude any other claims or remedies that Eurostar may assert under this agreement or by law. Our medical emergency team is available 24 hours a day to assist you. 0000224841 00000 n
Instead of Eurostar's online form, you'll need to call or email them to request a refund. We will endeavour to acknowledge receipt of all complaints within one (1) month of receiving them. WHERE CAN I FIND OUT MORE ABOUT THE POLICY COVER? Can I change my booking? With the right travel insurance, you won't lose out on money if your flights with Eurostar are changed or cancelled or your trip is cut short. Please check your confirmation email for your hotel's cancellation policy. 0000197009 00000 n
Your e-voucher codecan be found on the e-voucher email we sent you. 2 Important information Thank you for taking out Eurostar Travel Insurance with us. 0000148422 00000 n
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where claim forms can be obtained immediately via email or by downloading from the site. 0000222832 00000 n
Then book directly with Eurostar with no extra fees. 0000155562 00000 n
You agree not to use Eurostar International Limiteds website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person. 0000248012 00000 n
You must either print out your electronic ticket and show it to a member of our staff at the check-in booths or scan the barcode on the electronic ticket from your mobile device at the automatic gates prior to travel on Eurostar train services. Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on Rail Passengers Rights and Obligations (PRR) and all relevant national laws apply to travel on Eurostartrain services. Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs (e.g. 0000271619 00000 n
You can submit a claim up to 60 days after the date of travel. EHIC does not cover air ambulances or repatriation by private ambulance (ta && ta.queueForLoad ? Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. The decision of Eurostar in all matters under its respective control is final and binding. We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. 9. Where there are anyinconsistencies within these Conditions of Carriage, the condition more favourable to the passenger willapply. WHO DO I CONTACT IN THE EVENT OF A MEDICAL EMERGENCY? 60. 0000208173 00000 n
Mondial Assistance (UK) Limited FCA registration number is 311909. 0000276652 00000 n
62. 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. Mondial Assistance (UK) Limited FCA registration number is 311909. Examination and destruction of luggageWe may open and examine the contents of any luggage you leave on our trains or premises (including luggage left unattended), before removing such luggage to a secure place. 0000443120 00000 n
No, e-vouchers can only be used to book Eurostar tickets at . Anyone with experience of Eurostar Travel insurance? 0000127708 00000 n
You accept that we may modify these restrictions from time to time. Rights Of Third PartiesUnless expressly provided in these Conditions of Carriage, none of the terms of our contract with you, including these Conditions of Carriage, is enforceable or intended to be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any party or person other than you. 0000039363 00000 n
1.3 You warrant that any registration information that you submit to us is true, accurate and complete. Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. You are not entitled to any reduction in the fare once you have purchased your ticket. For more information, please see our Privacy Policy at eurostar.com/uk-en/privacy-policy. 0000213481 00000 n
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49. ComplaintsAny complaints should be addressed to our Customer Care department in writing(for contact details, see our websitecontact-us/eurostar-contact-details?faq). You are travelling abroad. By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can't exchange or get a refund after the train's scheduled departure time. 1. After this time, no exchange will be possible. 0000274000 00000 n
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As that is what all responsible travellers do! 0000258205 00000 n
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Please keep your ticket ready to show or hand over. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. 2. Car ParkingThe conditions governing the parking of motor vehicles and bicycles are available for inspection at our stations where this facility is offered. Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions. 0000143793 00000 n
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Eurostar: Eurostar cancellation insurance - See 96 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000214021 00000 n
If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. 28. 0000165069 00000 n
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(lines open 09.00 -17.00 Monday to Friday). TM. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. Eurostar shall not be liable for any failure to fulfil this promotion where such failure is caused by any supervening circumstances amounting to force majeure. 0000242295 00000 n
45. Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. 0000196657 00000 n
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Imitation or toy guns that have the appearance of a genuine weapon. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 23. All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. Do not collect email addresses or other personal details or use the service to send spam. Eurostar reserves the right to refuse to honour any promotional booking or to recover the full fare for any booking if it considers there has been an abuse of this promotion or breach of the terms and conditions of this promotion. 0000433531 00000 n
The table below sets out articles which must not be taken on board Eurostar trains (carriage prohibited) and articles that may only be taken with special permission as registered luggage by prior arrangement (carriage permitted as registered luggage). 50% of the cost of the affected leg as a cash refund. 0000258310 00000 n
Except as set out in paragraphs 32, 33 and 34, we are not liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage, resulting from the cancellation or late running of a train, missed connection or poor service for any reason (including where due to our negligence or serious fault). 0000181847 00000 n
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You will not be entitled to a refund of any carriage charge or any charge for the carriage of registered luggage and we will not be liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage as a result of such refusal.GROUP TRAVEL. Specific conditions for Electronic TicketsWe may issue you with an electronic ticket instead of a paper ticket. 0000207443 00000 n
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Wi-fi terms and conditions. 0000216381 00000 n
You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. Insurers in general don't like to pay out. You are free to book hotels, car-hire and other ancillary products separately. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). No railcard or railpass reductions will be permitted. Meanwhile you're waiting and not getting any money or any action undertaken. 0000138664 00000 n
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Requests for linking should be sent toinfo@eurostar.com. 13. Although missing out on your holiday might be disappointing, cancellation insurance can help avoid the further disappointment of losing all the money you've paid for it. (Small folding pocket knives with blades under 75mm are the exception & are permitted). We may refuse to allow a group to benefit from a "group" fare when the members of the group do not have the same reason for travelling. Legal information; Payment and security; Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global . 0000131305 00000 n
. 1.1 By using the service you agree to be bound by these terms and conditions in full. 0371 200 2457. or write to Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD. A 4 fee will apply to all credit card bookings, there will be no fee for debit card bookings. 0000141528 00000 n
5.3 You agree to indemnify and hold harmless Eurostar and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal costs) arising out of or related to your use of the service, any materials downloaded or uploaded through the service, any actions taken by you in connection with your use of the service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. 0000017662 00000 n
You must contact our Contact Centre at least 48 hours before your journey as pre-departure checks are required in order to approve your guide or assistance dog for travel. If the new fare is less expensive than the original fare purchased, the difference in price will not be reimbursed. You can then either scan your paperwork and email traveller.care@eurostar.com or you can call 03432 186 186. The promotional code has a cash redemption value of 0.001p and is not transferable or assignable. Any name can go on your new booking, but the booking must be made by the person named on the e-voucher. You must also ensure that you comply with all relevant security, customs and immigrations requirements and the requirements of any other administrative authorities. Please note that no booking fee applies for customer paying with Eurostar gift vouchers. You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. We will not make a refund for any such ticket (or portion), except where the loss, theft or mislaying is the result of our negligence. 0000128800 00000 n
If you have a trainonly booking and youre claiming an e-voucher because your train has been cancelled, the following applies: If youre claiming an e-voucher because youre due to travel before 30 September 2021, and you prefer to postpone your trip, the following applies: Eurostar paper vouchers may only be used in accordance with the terms and conditions. . 0000250170 00000 n
e-voucher requests need to be submitted no later than 60 daysafter your initial outbound travel date through Manage Your Booking. 42. 0000249769 00000 n
Relief from Liability for Delay, Exemptions and Connections Tickets. Your insurance confirmation shows the cover you have chosen, the people covered and any special terms or conditions that may . Finding flights with Eurostar: FAQs . FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved. 0000154046 00000 n
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If you have submitted a claim to our Traveller Care department but are unsatisfied with the response, or if you have not received any response within the three-month delay, you can contact in English or French the Mdiation SNCF Voyageurs either online on the following link: https://mediation.sncf-voyageurs.com/ or by post to:, Mdiation SNCF Voyageurs ,TSA 37701 59973 Tourcoing Cedex France. Prohibited and Controlled LuggageYou may not take with you as accompanied luggage on Eurostar trains: 46. The principle of free places for group travel does not apply on Eurostar train services. 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. 0000258236 00000 n
Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. We have teamed up with Allianz Global Assistance to provide travel insurance About us . If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. Accompanied BicyclesIf you fold your bike or dismantle it to remove the saddle, handlebars and wheels, you can carry it on board in a bike bag as part of your luggage allowance, provided the overall size is no more than 85cm in length. The Promoter of this promotion is: Eurostar International Limited: Times House Bravingtons Walk, London N1 9AW. While we are still in the EU, we have an EHIC card and yes, I thought travel insurance was unnecessary. 41. Thats why weve teamed up with Allianz to give our passengers travel insurance. 0000119596 00000 n
Please wait at least 24 hours before making a claim - this will give our systems time to process . It's not possible to use an e-voucher towards the cost of an exchange or upgrade. 0000276279 00000 n
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4. Advance BookingsWe can accept requests for group reservations up to 330 days in advance. Do not disturb other people nearby with excessive noise or alarming imagery. 0000169182 00000 n
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Dangerous sporting equipment (seesporting equipmentsection). Hopefully this is posted in the correct section of the forum. In my opinion buying medical insurance for a train trip entirely within Europe is completely unnecessary. 0000184960 00000 n
Make sure that you check the times for your train prior to travelThe train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents. 6. 5. Choose one of the following: Contact Eurostar via their generic web contact form. 0000168296 00000 n
Eurostar: Eurostar cancellation insurance - See 109 traveller reviews, 33 candid photos, and great deals for Paris, France, at Tripadvisor. Electronic tickets will be sent to your nominated email address or can be accessed via our website: www.eurostar.com. 0000163243 00000 n
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Compare Eurostar prices to find the cheapest flight deal to your favourite destination. 0000188901 00000 n
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If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. CAN I CHANGE MY MIND AFTER PURCHASE OF INSURANCE? Eurostar cancellation, travel delay and baggage insurance is typically suitable for travel customers who . But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. Your experience can help others make better choices. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. 0000137328 00000 n
To the extent permitted by law, any disputes arising from your use of this website or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction. 21. Get a Cash refund. (i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. 0000269674 00000 n
Service and exchange fees already paid are not refundable. 0000148208 00000 n
So you would be covered within the EEA with your NHS coverage. See more. 0000198664 00000 n
Alternatively, please call our claims department on 020 8603 9643 or, Email: travel.claims@allianz-assistance.co.uk, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. You are covered according to the dates you select on your quotation. You are responsible for your own connecting transportation to any of the Eurostar stations and any connections in Brussels. After booking, any remaining value will stay on the e-voucher to be used before its expiry date (this cannot be refunded). What to do if we have to cancel your train. Cancellation, Delay and Luggage Insurance. Underscribe your policy online in a few steps and get your policy directly in your mailbox. Carriage as registered luggage may be refused. Make sure that you have a valid passport with you when you travelYou are also responsible for ensuring that you are in possession of a valid passport(including a valid period before expiry for non-EU citizens)or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. 0000161061 00000 n
50% of the cost of the affected leg as a cash refund. This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. 25% of the cost of the affected leg as a cash refund. 0000120132 00000 n
Quick Links: Book a ticket . You cannot redeem the promotional code against any ancillary products. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, Cancellation, Delay and Luggage Insurance. They may be used as full or part payment against the cost of:- any Eurostar ticket purchased at the locations shown below; and/or- goods purchased at Eurostar outlets (for a list of these outlets visiteurostar.comor call the Eurostar Contact Centre as shown below).It may only be redeemed in the U.K, in person, at the following locations:- St Pancras International Ticket office- Ebbsfleet International Ticket office- Ashford International Ticket officeor by phone through Eurostars Contact Centre on 03448 224 777**.This voucher is not refundable or exchangeable for any form of cash or credit alternative other than described above.It will not be accepted if it has been damaged, defaced or spoiled or has been tampered with or altered in any way.Eurostar International Limited shall not be liable to any person in the event of a Eurostar gift voucher being stolen, damaged or lost, regardless of whether it has been used.Conditions of Carriage and fare terms apply for travel on Eurostar. Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. 52. Group Check-inMembers of a group must go through the ticket gatestogether (unless individual tickets have been issued), travel together throughout by the same train(s), and in the same class. Get reimbursed for lost, damaged or stolen bags. Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000157920 00000 n
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13. 0000194103 00000 n
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Wheelchair usersFor safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to four(4) per train, travelling in the special areas provided. 0000022228 00000 n
REQUESTING REFUNDS ON TICKETS, TRAIN SERVICE DISRUPTION& PERSONAL INJURY, 34. 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. Mondial Assistance (UK) Limited FCA registration number is 311909 . (x) that Eurostars ability to provide the service free of charge is based on the limited warranties, disclaimers and limitations of liability specified in this agreement and it would require a substantial charge if any of these provisions were unenforceable. It's a comprehensive policy, including medical insurance. Please note fencing swords can be carried as permitted luggage provided they are in a protective case. These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. 0000210605 00000 n
You accept the risk of any failures to your hardware and/or software as a result of using the service. In particular, do not infringe intellectual property rights, do not act in any way that could prejudice minors, do not reveal confidential or sensitive information and do not engage in any criminal offence or encourage others to do so. no cash or other alternative will be offered instead of the tickets) and non-refundable and tickets may not be transferred to third parties. You then DON'T need to take out any additional insurance for specific parts of the journey, it will already be covered. 12. Eurostar does not undertake to issue duplicate tickets to replace lost, stolen or mislaid tickets. Any specific terms will be clearly specified in the promotional code voucher, email or any other media used to advertise the promotional code. 0000157182 00000 n
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compressed gas or air powered match pistols or hand guns. 0000162325 00000 n
Having 2 insurances for the same thing is a reason for them to star quarreling over who will pay out etc etc. Call Eurostar customer service from the UK at (044) 03432 186 186. 5. 0000022356 00000 n
All rights are reserved by Eurostar International Limited and its associated companies. 0000218599 00000 n
Compliance with Eurostars Instructions, Customs and Security Requirements and behaviour at our premises and on-boardYou shall not prevent our staff or agents from performing their duties and must follow all of the instructions given by our staff or agents, the station managers staff and the infrastructure managers staff. 1. This is important - if you fail to comply with these processes and procedures, or fail to present the necessary documents,you may not be allowed to board the train, or if you are already on board the Eurostar train service, you may not be allowed to continue your journey on the Eurostar train service. Any other weapon made, adapted or intended for use as an offensive weapon. 0000204214 00000 n
Audit RequirementsOur staff or agents may retain tickets for audit purposes. 120 minutes or more. 11. 0000173118 00000 n
The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. The Protocole de mdiation is accessible online on https://mediation.sncf-voyageurs.com/saisir-le-mediateur/ and in the Mdiation SNCF Voyageurs annual report.Alternatively, in the UK, you can contact London Travel Watch on enquiries@londontravelwatch.org.uk or write to London Travel Watch, 169 Union Street, London SE1 0LL. 0000211879 00000 n
Your use of this website is governed by the following terms and conditions: 1. Join the 1,367 people who've already reviewed Eurostar. 15. (ii)Act responsibly the service is provided on the basis that you use it responsibly. The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. You will receive an email to confirm the remaining balance. 0000175271 00000 n
24. Connecting trains in Brussels on the outbound and inbound journey must be taken within 24 hours of arrival in, or departure from, Brussels. 0000144928 00000 n
Details of recommended minimum connection times are published on our website:www.eurostar.com. 0000269997 00000 n
You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. UNDER WHICH LAW IS EUROSTAR TRAVEL INSURANCE GOVERNED? 0000022320 00000 n
3.1 You must not use the service for any unlawful, immoral or improper purpose and in accessing the service you must: (i)Act lawfully do not act in any way that could be unlawful or encourage others to act unlawfully. It is your responsibility shortly before you travel to check for any changes to the timings for your train. 0000166597 00000 n
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Permitted Quantity of LuggageIf you are travelling on an adult ticket you may take with you without charge when you travel on Eurostar trains up to two (2) large items (suitcases, rucksacks, musical instruments etc. 25. more. 55. Get back to the people and places you love with trusted travel insurance from Allianz Assistance. 0000163421 00000 n
This person will be responsible for carrying out any special obligations which we place upon him/her. 0000212958 00000 n
. Additional conditions for left luggageLeft luggage conditions are exhibited at stations where a locker or other facility is offered.
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