You will enter your community username and new password and done! Any answers or advice is much appreciated. New to StubHub? You can always deliver before this date. ook at the 'Ready' date in the order details. Also, who has a printer sitting around in the room when they travel? In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. Called them and they said oh well, no refund. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. StubHub obviously does not care about its customers and will find any way to take money from you. I said I sold my tickets already. Sometimes, events don't go off as planned. Copyright, Trademark and Patent Information. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sorry for the confusion. Enjoy reading our tips and recommendations. Hi all! I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. by the end of the day on your order's expected arrival date. When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. Privacy Policy. StubHub is a great source for concert and sporting event tickets. Family says it couldn't just 'shake it off' after problems getting Yes After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. And so if you wait until you're within a few days of a given event, you might snag a great deal. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. This company will not make things right, do not use this site. Unsubscribe easily. Danielle is the author of this solution article. How do I know I can trust these reviews about StubHub? All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. Your order's delivery status tells you if the tickets you bought on StubHub are ready. But when arrived no seats, they said I had general admission standing room only. It should be when you pay for the tickets then the tickets should be sent . We aim to provide readers with the most up-to-date information available about today's consumer products and services. Support does not answer, there is no cancellation\refund option on the order page. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Cookie Notice When that happens, you're guaranteed a full . Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Once we got into the venue we were told we had no seats that it was general admission. Unsubscribe easily. Bought my tickets 4/6, said they would be ready 4/22. Musicians can get sick and sporting events can get canceled. Yankees still can't avoid injuries, still not hitting and blanked in 2 I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. As you might expect, StubHub charges a fee for its services. That way there are no issues but additionally, so they can get paid. I bought tickets in November and there was a "delay" in transfer. . This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Explain your case the best you can. After the switch, you will enter the email address you use to access the community in order to reset your password. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Yes But in either scenario, it pays to explore other options, too. Danielle is the author of this solution article. Third-party sellers and ticket-buying bots enrage Colorado music fans Sure you have guarantee against fraud, but that's not the point. A link has directed you to this review. Be sure to include your email address, zip/postal code, and order number as well. . Some people prefer to spend their money on experiences rather than things. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? i have enough stress in my life as is, just want to sort this out and be done with stubhub. But, issues really are rare to happen in getting your tickets. We are changing the way you register and sign-in to the StubHub Community. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! and our Did you find it helpful? If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Checking vs. Savings Account: Which Should You Pick? If these are not available, you will likely get a full refund. How is that they don't accept refunds, but you also aren't guaranteed tickets? StubHub is an eBay company that began selling and reselling event tickets in 2000. You will enter your community username and new password and done! We've got you no matter what. Published on Aug. 24, 2022. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. Thanks! It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. How Much Does Home Ownership Really Cost? and our Some teams, venues, or artists put delivery delays on tickets issued to original buyers. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Selling tickets on StubHub and delivery expectations If you will get credit or a full refund on your original payment method. This is why we do not list the specific seat #'s on our listings. I paid about $150 per ticket, including fees. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. StubHub went on to collect both the buyers payment AND my charge for the ticket price. 1. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Their customer service isn't much help either. Our content is intended to be used for general information purposes only. Gather all the information you have on the purchase. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Not getting your tickets until the day of the event has become more common with venues. I bought Hamilton Chicago tickets for a show almost a full year later. Why does Stubhub wait until the day before the concert to send the tickets? Upon reading these reviews I became stressed out and felt like I may have made bad decision. In fact, this card is so good that our experts even use it personally. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! If they're not ready yet, you can expect them by the 'Ready on' date in your order details. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All Rights Reserved. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. So, option - wait to deliver at the last minute. but we will do all that we can to help you out. We value your privacy. I am in the same boat here what ended up happeneing to you? Unfortunately if they miss this date, you will need to contact customer support. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Tickets wont arrive until concert date - StubHub Community If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Easy sales process: StubHub will deduct a fee from tickets you manage to sell through its site. Great system right ?? I went on to lose both my original ticket value AND the charge to my account. The total price I had to pay was $400 for ticket and the fee. FanProtect Guarantee: If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. They will take your money then make you jump through hoops to get it back. View complete StubHub Return Policy. by Maurie Backman | If they're not ready yet, you can expect them by the 'Ready on' date in your order details. I am in the same boat. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Understanding your StubHub order delivery status : StubHub Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. It's looks like pure scam. With this same logic I could be charged a fee for sleeping for more than 3 hours. I was on hold with customer service for two and a half hours . It may be close to the event due to ticket delivery delays. Today was the last straw. But as those events near, they may come down in price in the absence of having a buyer. After the switch, you will enter the email address you use to access the community in order to reset your password. It may be close to the event due to ticket delivery delays. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. All rights reserved. I will never use this company again and warn everyone I know to do the same. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Chat with the representative until a refund has been issued. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. MLB is partnered up with Stubhub's and is fully integrated with them. should i just buy elsewhere while i still can? Thanks! Has anyone experienced this? Some teams, venues, or artists put delivery delays. There are still tickets available it is just a very slow process," Smith Tweeted in March. It is not in a seller's best interest to cause issues for a buyer at the same time. Some venues, artists, and teams don't release tickets until a couple days before an event. is there still hope i will get my ticket? And if you're buying tickets, look at various sites to see which one has the best price. In most cases, tickets arent issued until 24 hours before the event. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. More than double the face value. I was assigned 2 seats, 67&68. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." It would have cost me 1300 for the same ones had I waited any longer. Dial +1 (866) 788-2482. My daughter's favorite artist was coming and specifically asked me to take her. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Copyright 2018 - 2023 The Ascent. If you're using thewrong credit or debit card, it could be costing you serious money. In most cases, tickets aren't issued until 24 hours before the event. I am furious! Provide the information they might require. I've been on the phone with them 4 times now to get things resolved. Sometimes, events don't go off as planned. 08-05-2022 07:20 PM. Help! Is this just an excuse to try and scam that they can't send right away? Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? It is not in a seller's best interest to cause issues for a buyer at the same time. I am listing mobile Yankees tickets from Ticketmaster. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Musicians can get sick and sporting events can get canceled. Here's what went down: If there were, we would look for replacements first and foremost as we want you at your event. Stubhub is a marketplace. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. My friends have had no issues using this as well. until the fall, she was told by StubHub that she would not . For more information, please see our Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Click on 'Submit.'. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. They said they would provide a refund and small account credit. All Rights Reserved. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. If I'm on Disability, Can I Still Get a Loan? That means when you buy or sell tickets, they are only the intermediary. Hell they got there money so send the tickets. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Buying Tickets Day of Event | Ticket Crusader Thanks. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sign up to receive our free weekly newsletter. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. So sorry again for the concerns! Best Mortgage Lenders for First-Time Homebuyers. You will enter your community username and new password and done! That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. Not sure how this malicious tactic is seen as legal. OP the seller has until the "ready by" date. You will enter your community username and new password and done! Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. You're protected if events are canceled. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Its location on this page may change next time you visit. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If StubHub asks you to return the tickets you . Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. We really do appreciate the feedback though. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. Not getting your tickets until the day of the event has . Go to 'My tickets' then Orders. The event is tonight. After the switch, you will enter the email address you use to access the community in order to reset your password. Did you find it helpful? All both of them could keep saying is "we sent you an email." StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. Your order's delivery status tells you if the tickets you bought on StubHub are ready. This is based on when the seller told us they'd have the tickets. And if so, you may be curious about StubHub if you've never used it before. Customer service all the way to your seat, 2000-2022 StubHub. Seems like nothing but questions on this site with no answers. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! I was told, "This time it is nothing we can do." Use of this website signifies your agreement to our, Understanding your order's delivery status. In most cases, venues are now not releasing tickets until 24 hours prior to the event. This info is used to verify your account. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Review your order's ticket type and what its current status means (see below) I received all 3 of my tickets 2 days after payment at the agreed price. Great question. Again, I did everything right. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Why does Stubhub wait until the day before the concert to send the tickets? How long the refund will take to process. Leonard of Los Angeles, CA Verified Reviewer. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website.