2023 Trustpilot, Inc. All rights reserved. Their customer service phone number does not work. She was already on medication but she was still yelping. On the whole, these chews are really making a difference in the quality of her life and I've been very pleased. With PetLab Co., you can find your notice period in your contract and in the general terms and conditions. If you prefer, you can call us at 1-702-827-4738 to speak with one of our Customer Care agents. Contact Email contact@thepetlabco.com. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The contact was able to find it and cancel the subscription. Hello Debbie, Thank you for sharing your positive experience with us! Thank you so much for sharing your feedback! The phone number just rings and rings and messages have not been returned. Thank you.. Our records show we did receive a message on 1/8/2023 and did not respond until today (1/13/2023) due to delays caused by the recent holiday season. We are also refunding the most recent order. These statements You can manage your subscription by logging into your account as shown below or clicking HERE; Provide your email address and password and once you are logged in you will have the option to manage your subscription as shown below; Follow the prompts according to your request. I'm a little confused as . The vitamins and minerals found in each one are thanks to the high-quality foods they select. We totally understand how important it is for customers to have easy access and functionality regarding managing their account, including cancellation. We care greatly about our customers and are happy to hear you recommended our products to your friend. If he moves the wrong way, it hurts him and he limps around. All in all, PetLab Co.products are rated above 4/5 stars. I keep receiving three packages at a time with the probiotic chews Im still paying for it coming out of my bank because its like on some kind of auto pay my dog did not eat them. One of our Customer Care agents can answer your questions about any of our products. Your subscription charge date will depend upon the date on which your subscription purchase was made. They break down, rot, and their gums can even become inflamed due to tartar build-up. Our pets hold a special place in our hearts. If you buy a single bottle of Petlab Dental Wash without a subscription, you will pay $42.29 for 48 servings, which is about $0.88 per serving. Our app does all the hard work of canceling your unwanted subscriptions so youre no longer charged by companies you dont need.Here is how you can cancel Petlab Co. with Truebill: Getting started with Truebill only takes a minute. For orders in transit with USPS, you can sign up to provide Delivery Instructions through their website. Managing finances can be hard. You can buy products with or without a subscription, but members save 25% and get other benefits. Country / Region*Select a country / regionAustraliaBelgiumDenmarkGermanyFinlandFranceIrelandItalyNetherlandsNorwayAustriaPolandPortugalSpainTurkeyUnited Kingdom (UK)United States (US)SwedenSwitzerlandUpdate country / region. Yet I continuously (today) get emails saying my card was declined and correct this right away. He took that pain and pushed it into PetLab Co., a natural-based pet supplement brand on a mission to improve the lives of pets around the world. On what date will I be charged for my subscription? PetLab Co. develops nutritious and delicious solutions to common pet ailments. I recommended the product to a friend. We are assisting the customer with their requests and are also unsubscribing them from our marketing and advice mailing. We are so sorry for the customer's loss. She comes around. We want your dog to live a longer, happier life. All you need to do is put a teaspoon of the clean liquid in their water bowl. I saw the videos and read some of the other comments outside of the website and decided to give this a shot. I was able to cancel the subscription but wasted $40.Update: The company did provide a refund. I have jars that have not been used. He just turned 15 and he's feeling better now than he did two years ago. Your registered letter of cancellation will be sent directly to PetLab Co.. You don't have to do anything else. While the time I had my dear Carly on the products, unfortunately Im having to discontinue due my having to put her down. Provide your email address and password and once you are logged in you will have the option to manage your subscription as shown below; Follow the prompts according to your request. Not intended for human consumption. I need more information about your products, I need to update my shipping or billing address. My doggies breath are so sweet now. Gio has been diagnosed with seasonal allergies, and a "skin and coat" supplement was suggested by our veterinarian team. Their supplements are made with natural ingredients and treats are packed with vitamins, minerals, and antioxidants to give your pet a new lease on lifewhether thats a healthy smile, a smooth coat, or abundant energy. Explore your options for other healthy pet food and treats with these top brands: Why not spoil your furry pal with toys delivered right to your door. Check out theBarkBoxsubscription. to read our full terms and conditions. It has four items for cats: The companys prices (with a subscription) range from $10.66 to $32.81 for dog items and $11.22 to $31.72 for cat items at the time of publishing. Learn more All dogs love to chew. Hi Kristy, We are grateful for the opportunity to have served you. At first I thought he just needed to adjust but after a few days with the same side effects, I stopped giving them to him. Gucci likes the flavor and that was my biggest concern. Well also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser. I stayed hopeful. We value your support and feedback tremendously, thank you for sharing it with us. I was told to just block the emails. Hi Bonnie, Thank you for making PetLab a part of your beloved pet's life. It's rewarding to hear that we delivered outstanding customer service to you. I continued to see a difference. Yes, you can return items within 30 days, but they must be sealed and unopened. Could you provide us with an order ID? Thank you for sharing your positive experience with us. We also have no problem removing any account information if we are requested to do so by the customer. Click on Edit Subscription for the subscription you want to cancel. Thank you for the opportunity to respond. They were very understanding sales people. This policy can also be accessed at the bottom of our website. I have about 20 right now thats just sitting here. So, we started trying it. Great product so far!So glad I took a chance and tried it. My Account Skip or cancel any time We'll send you a reminder before each delivery. The product is good apart from the container which catches the empty capsules the machine dosent drop them in most of the time. If you have the same problem I did, I would you to the two things that we're using because they're working good for both of my dogs. You can download a copy via the PDF on our website. I was able to cancel the subscription but wasted $40. You can update which products you are subscribed to as well as adjust the quantity and delivery frequency. Go to your account settings. A subscription with Petlab delivers your pets products to your door every month and saves you 25%. At Xpendy, it is possible to complete the cancellation with only the subscription holder's name and address. If you would like to amend your subscription all you need to do is submit your request via this linkhere, and a customer service agent will be in touch to confirm the update in 24-48 hours. Seeing them struggle with any issue is tough, especially ones that limit their movement, slow them down, and cause them irritation. Currently, it shows "no subscriptions". When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. But I messed it up with the amount I needed. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I decided to go on a subscription because it would be cheaper. His teeth have gotten better. Our I want my subscription & account CANCELLED, not just listed as inactive. You cant make it impossible for a bunch of people to cancel subscriptions & delete their accounts, thats unethical & illegal. Medical conditions can only be diagnosed by a licensed veterinarian. To start a return, please contact us below or call us at 702-827-4738. Further, we do not have any missed calls or voicemails left from them. One of our Customer Care agents can help you determine which product is right for your furry friend. If you would like to change the items in your subscription, then all you need to do is fill out our customer service contact form. We really appreciate the customer providing answers to our questions. It was a big capsule with oil in the middle. But their chompers work the same way ours do. Petlab is based in New York City and ships products from its warehouse in Denver. I provided all the information plus attached photos and order number. Subscription on the one you would like to manage. has any medical condition, you are urged to consult your veterinarian. I contacted the company via e-mail and they ask for a reason for cancellation. We are happy to hear that you are using the Probiotic Chews for your fur baby. Scroll down to Manage Delivery and click on Delay Delivery, Choose the new Billing Date from the calendar, delaying up to one month, Submit the new date and click Return to Dashboard. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We had to poke a hole through it and try to squeeze the oil on to something that he would eat. We've helped over 1 million people reduce unnecessary spending. Something went wrong while submitting the form. as change the frequency of your deliveries. Andrew was also a founder of a well-known Crypto company called Hedera Hashgraph, which raised over $100M and was working with Google and Boeing, among others. One PetLab Co. review reads, I see a huge difference in my 13 year old. Keep in mind that from the moment the letter arrives at the provider, they have 10 working days to process the letter. PetLab Co. provides nutritious supplements made with natural ingredients remedies for common issues in petsthings like irregular stools, skin irritation, and joint pain. All the best, PetLab Co. Holy cow! Weve put together a short video, walking you through how to cancel your Petlab Co. subscription. Ive got four friends giving their dogs joint chews now. You can return your PetLab Co. products within 30 days of purchase as long as they meet the following conditions: To start a return, head to the Return Portal on the companys site. The website said I would hear from my request within 2 business days. Well guide you through the process. The prementioned charges have been located, and we have confirmed that they were indeed fraud charges because this person's payment information had been compromised by a third party. My dog's skin cleared up a bit, but my dog wasn't liking it. He's still a bit pink, but it's a lot better than it was. And she hasn't had an ear infection since. You can Change Frequency from every 2 week to every 6 months if your current delivery schedule isn't just right. I immediately emailed and tried to cancel the automatic subscription. The information contained within this site is not intended as a substitute for I got the Chewables for gut health from Petlab Co. My dog likes them, so they are easy to administer. These response delays are not typical, and we apologize for any inconvenience the longer wait for a response caused. Go ahead and use the product. So that was good for me, too. My buddy was even better than mine. I want them to contact me, ask me what I need, then I tell them I want to cancel the subscription and them to say Ok, it's cancelled. Petlab Returns Eligible for Refund or Replacement This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement. Sometimes, you are expected to move your subscription. He finished a month of the Allergy and Immune and has started on the next month of pills. We are a professional community of animal lovers. We will ensure that they are not contacted again in the future regarding this matter. My email is ************************* which is what the account was created under. We are happy to hear that your pup is enjoying the taste and benefits of our Probiotic Chews. We have products for Gut Health, Allergies, Dental , Skin & Coat, Treats, and convenient Bundles. There are possibilities to cancel a subscription or contract before the end date. Please make them stop I am a **** and abuse victim and i dont want *** or anyone else at pelabco emailing me or contacting me anymore ! Please follow this linkhereto read our full privacy policy. If you are wondering if PetLab Co. products are safe for everyday use then you will be happy to hear that all PetLab Co. Products have been approved for daily consumption. to register an account. I purchased the Probiotics and it made my dog sick every time I administered the supplement. We have cancelled the customer's subscription and deleted her account from our system. You can buy the companys products directly from thePetlabco.com or Amazon. But, it isnt a replacement for regular veterinary care. Cancelling the service when moving house can also be done via Xpendy. I bought this after a seizure & would like to cancel the subscription if I have one. It got to the point where we could almost not touch her and we were so afraid that we were hurting her. Again they emailed me saying I didnt answer enough questions. She was doing a lot of yelping with her own movements, not to mention when we would touch her. All the best, PetLab Co. We apologize for the customer's experience. Under My Subscriptions, click on Edit Subscription for the product you need to delay. Thank you! And Im not just talking about humans. Their supplements are made with natural ingredients and treats are packed with vitamins, minerals, and antioxidants to give your pet a new lease on lifewhether that's a healthy smile, a smooth coat, or abundant energy. Theres no fee to become a subscriber. PetLab Co Information PetLab Co is a relatively new brand founded by Chris Masanto and Andrew Masanto, who, as you might have guessed, are brothers. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Customer reviews of this company are wholly positive, with the manufacturer receiving a 4. star rating on Amazon. We are happy to hear that the Probiotic Chews are helping your pup. Am I able to manage, alter, or amend my subscription online? I used Dental Fresh from Chewy and did not work at all. To keep tabs on your package, copy and paste the order number sent in your shipping confirmation email into the Order Tracker on the brands website. Operating Status Active. Made with scientifically researched and backed ingredients like Vitamin E and Resveratrol, Vitality Pro is a safe and natural way to keep your pup healthy. International Association of Better Business Bureaus. How do I manage or cancel my subscription. The best coupon available right now is 15% off from "Petlab Co Sitewide! I hope you got all the information you needed from this PetLab Co. review. I want to no longer get another email from them. Stay pawsome, PetLab Co. Date of experience: 06 April 2023 Reply from Petlab Co. 11 Apr 2023 Hello YP, We are sorry to hear about your pup and hope that they are doing well now. We informed you that your subscription was cancelled, and that you were fully refunded for your most recent order that you were unaware of. I've tried the liquid that you squirt in their water and they've been using that to clean their teeth. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We care greatly about our customers and their pups and it is great to hear that you're seeing those improvements. The chews made a big difference. Purchase with Caution. We do follow up with negative complaints because we always want to be responsive to all customer concerns and to be able to resolve their issues if possible. They were wonderful and that had a big impact.