(b) Rubbish: You must take your rubbish with you when you leave the Coach. In this case, our liability depends on other factors explained below. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. Registered No: 2590560. KPMG has received a fine of 1.75m, which has been reduced to 1,023,750, whilst former partner Sykes will pay 75k, which has been reduced to 43,875, as a reflection of both KPMG's and . Reg No. You must provide suitable evidence of the damage to the Luggage or other items of property with your claim (for example, photographic evidence and receipts for items included in your Luggage or other items of property). We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. Youll need the following: FreepostWest Midlands Rail Customer Relations. Unaccompanied children will not be carried. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. If you are a customer with a enquiry about using our services, please use the contact points listed above. Routes that will see a revised timetable include the 4 bus route from Birmingham to Solihull, the 8A and 8C Birmingham inner circle route and the 126 from Dudley to Birmingham. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. Policies & statements. Calls to this number are charged at local rate. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. This year's appeal is bigger and better than ever - because we have teamed up with our partners at #Toys4Birmingham, including Thrive Together Birmingham, the Birmingham Playcare Network, the Edgbaston Foundation and Birmingham Forward Steps. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. Or click 'Manage cookies' to learn more. Children under 14 cannot travel alone unless accompanied by an adult (16+). National Express West Midlands is changing its timetables from Sunday, December 5 (Image: Shaun Fellows / Shine Pix Ltd) Commuters have been warned of changes to the National . (a) What are prohibited items? (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. Group net zero target for Scope 1 and 2 emissions. You should comply with any such request where you are reasonably able to do so. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. 4,164 Following. (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. Contact our customer services below. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. Official account for National Express West Midlands buses. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. To see a list of accessible coach stops please click here. We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. Is a london weekly or monthly travelcard worth it, Exams interfering with Camp America plans, being caught by using someone else's oyster card, Can someone help 2 19-year olds plan a 3 day trip :'). (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. We will determine whether your appeal will be upheld or not. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. Youll also have to pay a fee of 5.50. You will need to ensure that your Ticket is valid for the entirety of your Journey(s). On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). Children aged under the age of 2, must be accompanied by an adult aged 18 or over. If you bought a season ticket on Direct Debit and dont need it anymore, you can cancel the Direct Debit online instead of asking for a refund. We will not be liable to you for any act or omission of any other customer or passenger on a Coach or at a Station. We are not a party to any such contractual relationship. Corporate governance policy. Additional information: X4 has 46 stops and the total trip duration for this route is approximately 42 minutes. If you want to pay by contactless, ask the driver for the 1 ticket and place your contactless card/device on the reader when instructed by the driver. Paid child fare on train, getting done for fare evasion? You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. If you bought from westmidlandsrailway.co.uk, log in to your account and follow the instructions. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. Note: Calls to this number cost 3p/minplus your telephone company's access charge. Your Local Police; Birmingham LPA; Coventry LPA; . Looking for online college/courses to help me prepare. See why over 1.5 million users trust Moovit as the best public transport app. All rights reserved. Moovit gives you National Express West Midlands suggested routes, real-time bus tracker, live directions, line route maps in West Midlands, and helps to find the closest 76 bus stops near you. Services across hundreds of routes have been disrupted by the indefinite action by members of the . If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. 806 8067 22 Registered Office: Imperial House, 2nd Floor, 40-42 Queens Road, Brighton, East Sussex, BN1 3XB, Taking a break or withdrawing from your course, Questions you wished you asked at open days. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. The business also operates Dublin Express services in Ireland, between Dublin city centre and the airport. Your refund will be calculated from whichever is the later of: When you get a refund, your Swift card will be blocked. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. Need a paper copy? We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. The Student Room and The Uni Guide are both part of The Student Room Group. If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. Additional infants aged 0-2 must be paid for. Travel shops based at bus stations across the Black Country and used by . We may also refuse you travel. Report anti-social behaviour on public transport, Report a problem with a bus stop or park and ride, your train is delayed by more than 15 minutes, you don't need your season ticket anymore, you have Swift pay as you go credit you don't need, you leave your train season ticket at home and have to buy a daily ticket, Direct Debit tickets - unless your train is delayed, tickets you've bought on the bus, train or tram for travel on the day, bus or nNetwork season tickets valid for less than 4 weeks, West Midlands Combined Authority Corporate Travel Scheme - call 0345 303 6760, National Express Corporate Travel Scheme - call 0121 254 6363, a covering letter with your name and address, valid for 7 days and has at least 3 days left on it, valid for longer than 7 days and has at least 7 days left on it. If you're happy with the use of cookies by West Midlands Combined Authority If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. We will not be obliged to carry any Luggage which has not been properly labelled. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service.