And one of Kiers workers was grinding metal and sparks was flying everywhere. Email: I was swimming in my local swimming baths. Enter your name, phone number and email address. In complex cases, we will draw up an investigation plan. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . Simple! Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Please check with your phone provider if you are unsure about how much a call will cost. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. They are rude and arrogant staff are werid people I QUIT! They call themselves builders? Bridgend Maesteg Road, Tondu Bridgend CF32 9HZ Cardiff - Conway House Conway House. Tel: 01656 643643 Email: . Click on a service above for more options or click here to look up another property. Click on a service above for more options or click here to look up another property. Contact details. Date of experience: 09 February 2022 You can contact the Ombudsman by: There are also other organisations that consider complaints. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. Please leave your bags or containers out for collection. Wales, Bridgend, Bridgend . 62 Village Court, Broadlands, Bridgend, CF31 5DY. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. Click on a service above for more options or click here to look up another property. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. If possible, we believe it is best to deal with things straight away rather than try to sort them out later. If we did not do something well, we will aim to put it right. Ppl of ethnic origin get blackballed or a victim racial filtering. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the council and our partners across the community in one place. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Click on a service above for more options or click here to look up another property. If we find that we got it wrong, we will tell you what and why it happened. STAY AWAY from this developer. We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements for example, if you need documents in large type. I would highly recommend them. Weve helped millions of people find a resolution. We may exceptionally be able to look at concerns which are brought to our attention later than this. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. Age concern, Shelter etc who may be able to assist you. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Complaints Officers can advise on the type and scope of complaints they can consider. Slectionner une page. Fill in the online form. Conway House. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. Best job I have ever had, wish I had gotten my class 2 license years ago and worked at Kier. Consumer guides, newsletters, surveys and more! Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. Kier Opening Times in Tondu. Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. Anyone can write a Trustpilot review. Terrible customer service. Company reviews. If possible, well put right any mistakes we may have made. I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. Tel: 01656 643643 Thanks for your interest in the Recycling Operative position. We can advise you about such organisations. There may have been upsetting or distressing circumstances leading up to a concern or a complaint. If the complaint is about a body working on our behalf (e.g. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. I have contacted Kier on numerous occasions and still had no response .. If you had to pay for a service yourself, when you should have had one from us, or if you were entitled to funding you did not receive we will usually aim to make good what you have lost. Bullying is common practice as is disability descrimination. Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. Resolver can help you send your complaints to Kier. Tell them that you want us to deal with your concern formally. Reviews from Kier Group employees in Bridgend about Pay & benefits. I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. Happiness score is 63 out of 100 63 3.3 out of 5 stars. Worked for this company for many years when they were part of sheffield council. Kier Group. Email: Glad to finish here and move on. So he was doing it whilst people swimming until 2 oclock. If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. Your feedback. Working at Kier Group in Bridgend: Employee Reviews | Indeed.com Find jobs , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. Recycling service complaint; Schedule. All rights reserved. Complete health and safety risk! In all honesty a company like this should not exist at all. We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. Additional sacks for refuse because you have run out - Must be pre-ordered via the . Submit Review. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Click on a service above for more options or click here to look up another property. Sign in. If you have a concern, raise it with the person you are dealing with. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Nobody seems able to locate any of the three that have supposedly arrived! - Bridgend - 19 November 2022. We will look at relevant evidence. We offer a chargeable service to businesses within Bridgend County Borough. See jobs, salaries, employee reviews and more for Bridgend location. kier bridgend complaints. In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . Thursday every week. . Occasionally, we might suggest mediation or another method to try to resolve disputes. If we formally investigate your complaint, we will let you know what we have found in keeping with your preferred form of communication. We appreciate your views and will use them to improve our website. Ppl of ethnic origin get blackballed or a victim racial filtering. Appalling treatment of staff, clients and customers. In times of trouble or distress, some people may act out of character. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Resolver is a totally free service that you can use to complain effectively. If you have requested a missed collection before 12pm they should be collected today. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . Learn more about Resolver Pro and how to claim your business. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Disgrace of a company ! You may change your settings at any time or accept the default settings. Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. Let us know you've had a happy experience, Let us know you've had an average experience, Unreasonable Behaviour Vexatious Policy December 2022 - PDF 172Kb, Insurance Claims Complaints Procedure - DOCX 14Kb. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Will try put the boot cam on youtube for your enjoyment. Click on a service above for more options or click here to look up another property. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. We have a separate policy for Social Services complaints. You can also use this concerns and complaints policy if you are someone under the age of 18. Kier Group plc. Reviews from Kier Group employees about working as a Truck Driver at Kier Group in Bridgend. Find out when you can expect your delivery of blue and green bags. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Get started now and lets get this sorted. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. brian kim, cpa clearvalue tax net worth . . 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. You can report highway issues such as blocked drains on public land, potholes, vandalised street furniture and overgrown trees and hedges. For the best experience please use a JavaScript enabled browser. Bridgend. This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. Information provided by various external sources. I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP You will then be given the name of the person responsible for communicating with you while we consider your complaint. Companies can ask for reviews via automatic invitations. View our cookie policy here. have been disadvantaged personally by a service failure or have been treated unfairly. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. Chris. You can express your concern in any of the ways below. Find jobs. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Refuse service complaint; Report missed collection; . In some instances, we may ask to meet you to discuss your concerns. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . 1 Kier Group reviews in Bridgend. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. 203469. Refuse service complaint; Report missed collection; . If we did not provide a service you should have had, we will aim to provide it now if thatis possible. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience, Report faulty/damaged street light online. However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Normally, we will only be able to look at your concerns if you tell us about them within six months. If your request was completed after 12pm they should be collected tomorrow. However, if you'd rather complain directly, you can use the above address to contact Kier. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence. 4 Red Oaks, Pencoed, Bridgend, CF35 6LH. We do not view behaviour as unacceptable just because someone is forceful or determined. 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. Email: kier bridgend complaints. Register for nappy and absorbent waste collections, and find out the rules for using this service. . When you express your concerns or complain to us, we will usually respond in the way we explain below. When reporting a problem to us please provide as many useful details as you can, including the date and time you noticed the issue, where it is located and your name and daytime contact number. 46 Pyle Inn Way, Pyle, Bridgend, CF33 6LP. Conway House, St Mellons Business Park Cardiff . If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. Email: (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). Tel: 01656 643643 ComplaintsLegal and Regulatory ServiceBridgend County Borough CouncilAngel StreetBridgendCF31 4WB. Here are 8 tips for writing great reviews. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Employers / Post Job. 2023 Resolver Consumer Online Limited. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. let you know within this time why we think it may take longer to investigate, let you know where we have reached with the investigation, and. Our Cabinet also considers our response to complaints at least twice a year. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. We have a separate policy to manage situations when we find that someones actions are unacceptable. A free inside look at company reviews and salaries posted anonymously by employees. Cardiff - Conway House. . Additional sacks for refuse because you have run out - Must be pre-ordered via the . If you do not want this to happen, it is important that you tell us. Thank you for taking the time to submit your feedback. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! Kier Group plc is a construction, services and property group active in building and civil engineering, support services, public and private housebuilding, land development and the Private Finance Initiative. Upload your CV. Instead, theyre full of the info you need to get things sorted. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Reviews from Kier Group employees about working as a Recycling Worker at Kier Group. Wish I could give less than 1 star. Just raise a case and leave feedback after. Complaints Officers can advise on the type and scope of complaints they can consider. He or she will try to resolve it for you there and then. You may wish to contact e.g. For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Salary guide. This is because it is better to look into your concerns while the issues are still fresh in everyones mind. Answered all my questions. 2023 Trustpilot A/S. Create a profile and sign up for Job Alerts. For example, the Welsh Language Board about services in Welsh. If you need extra assistance, we will try to put you in touch with someone who can help. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. If you think a vehicle has been abandoned, you can report this to us online. I was unfortunate enough to be behind one of Kier's flatbed pickups a few months ba ck when his full load started hurling off the back of the flat bed onto my mini a few months back, the damage to my car was just short of 1,000 I have video footage as well as 2 witness statements however the driver of Keir was well aware of the incident as he come back around the roundabout to remove all the load which ended un being in pieces - black plastic sheets of some sort. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. And we had to send them proof !And during that 70 days - not one apology ! If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. Find more info on Cylex | See Reviews . It goes against our guidelines to offer incentives for reviews. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Please place your recycling and waste at your propertys edge by 7am on your collection day. Nov 09, 2020. kier were doing work on behalf of BT and dug my drive up, they then decided to fix it by throwing tarmac over which has now come apart, I have been complaining to them for 3 weeks and they keep ignoring me. All complaints related to the standards (or any other service provided in Welsh) will be taken seriously and will be fully investigated to establish the validity of the complaint. also considers our response to complaints at least twice a year.