I want my money back for being charged 2 times. Due to the condition of the room, my family and I had to spend the night in the main lobby; of which, the front desk said they never saw us and no manager was called. Stay on routine with a variety of in-room fitness equipment and a 24/7 fitness center. We had a really horrible time and we struggled for two week after Nicole the housekeeper for room 6026 stole my bathing suit and tried to cover it up when investigated. : +380504450800, 24, Faleevskaya Street, office 8 54001 Nikolaev Ukraine Tel. Iberostar The Club memberships offer additional luxury on top of the many luxurious experiences offered by their world . : +380638419676 Mob. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $15.18- $24.29 with additional incentives and an annual bonus potential based on performance. There was some difficulty in evaluating or examining the information or data present on the iberostar.com. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This is my second HORRIBLE experience with your company. TELEPHONE CONTACTS SCHEDULES IN Eastern Time (US & Canada) Lunes a Viernes: 09:00 to 18:00 Sbados y Domingos (09:00 a 19:00): 09:00 to 13:00 Alemania 800 5895212 Argentina 800 345 5416 Canada 1 877 202 5105 Chile 800 914 099 Colombia 800 5184329 Espaa 900 800 865 Francia 805 08 00 81 Mexico 800 263 9604 Per 800 71032 Reino Unido 800 102 6337 My first assumption was that it was something in the rum punch because I had a rum punch at the airport earlier without those problems. From Mar 1, 2022, your chosen cancellation policy will apply. The portfolio of Iberostar Beachfront Resorts exclude Iberostars interests in Cuba. Thank you, guys, I like Aurora. The most helpful contributions are detailed and help others make better decisions. After a day of shopping in downtown Bethesda, try our healthy menu items at EVEN Kitchen & Bar and unwind in our modern guest rooms with our signature sleep experience. The staff was very unfriendly including front desk, Christoff. The room was clean, neat, and well-heated. Service as Mobile as you are.Your next personalized getaway is just a tap away. We presented all of Me & my husband became members in 2018. : +380676111142Tel 380 676111190, 61, Grushevskogo Str., 26 flat. It doesnt work at all. However once again neither my husband or I were asked to provide information to complete an accident report. : +380951827363 Fax: +380542619423 E-mail: upssumy@ukr.net, 23, Grushevskogo Street 46001 Ternopol Ukraine Tel. All rights reserved. We do not charge any booking fees for making reservations directly with us. Sign up and we'll send the best deals to you. The manager of the club in Iberostar Tucan, Tanita is one of the nicest people. Eres residente enPortugal? 1 877 834 3613, Costs 13p per minute + phone company's access charge. Check your selected option for more info. The number of extra beds and cribs allowed depends on the option you choose. We thoroughly enjoy our stays in this hotel, but the booking process is very frustrating! A unique and special recognition that travelers like you deserve. On Saturday the 6th October 2018 I had to return to the clinic for further examination and the issuing of a "Autorisation De Voyage" to permit her departure on the following Tuesday. Guests submit their subscores and their overall scores independently theres no direct link between them. After many arguments, we got a refund minus one day. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain. The crew is very nice and helpful. Posted 5:07:45 PM. : +380504658481 E-mail: oosipov@ukr.net, 54, Nezalezhnosty Avenue58005 ChernovtsyUkraine380-95-503-23-51380-99-074-83-04, 107A, Dmitry Yavornytsky (Karl Marks) avenue 49038 Dnipro (Dnepropetrovsk) Ukraine Tel. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. It was a horrible start to an expensive 10 day vacation for four people, that was booked a year prior. This treatment consisted of binding the arm for the purposes of immobilisation with a "Mayo Dressing" and the prescription of painkillers and muscle relaxants. All personal information you provide is encrypted and secure. Even in the horror time of war , you will always be welcomed with smile in the lobby of Aurora hotel in Krivoy Rog. Its not a vacation timeshare ! We will respond to your email in less than 24 hours. Our prime downtown location is near the Space Needle and other popular destinations, such as Pike Place Market. We are so disappointed. Are you a resident of Cape Verde? Anyone can write a Trustpilot review. Room 603, Desired outcome: Michel is awful! These conditions can be seen on the information page of the campaign or offer relating to the code (for example, code expiry dates and the hotels to which the code can be applied). : +380507654743, 15/1, Pervomayskaya street, office 3 39600 Kremenchug Ukraine Mob. Please can you explain how this can be possible? cannot be applied to the complementary product. Will send videos of decorations if needed. : +380675698681, 2, Senatorky Levchanivckoyi 43016 Lutsk Ukraine Tel. We are sorry, our system is temporarily unavailable. Very annoying your dress code is to wear trousers for men at evening dinner in spain santa ponsa how rediculouse in 30 degrees temperatures and women can wear what they want sexism springs to mind just fuming get real were on holiday to relax not be dictated to what to wear we paid 6300 for this holiday will be putting review on trip advisor not to your advantage. They will not honor their own contract on a false claim that those rates are not public rates. There are more repeat guests here than most other properties. Discover wellness at an award-winning gem for Florida vacations. Reviews are most valuable when they are original and unbiased. There are similar hotels available. We decided this was just how your resort was and decided to try and proceed. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Write to us at prensa@iberostar.com, or call us at +34 971 077 000. Don't hesitate to contact us. Nevertheless I would dispute the hotel's position that the cleaners were not in the area fiercely, as the noise from my fall alerted 2 members of the cleaning staff that miraculously appeared out of nowhere within seconds. Here are 8 tips for writing great reviews. Just a block away from Grand Central Station and a short walk from Bryant Park, adding location to our list of overall conveniences. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. The Doctor took us in his personal car to the Clinic Les Oliviers, Boulevard 14 Janvier 2011 in Sousse. This lets us know our reviews come from real guests like you. WiFi is available in all areas and is free of charge. I wanted my reservation to be upheld and to get the room I reserved. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Today is CYBER MONDAY! I explained the issue, she asked for the med name and dose. Not really in the center, but good food and coffee shop close. I purchased an Iberostar club membership On December 18, 2019 at the Playa Mita resort. : +380442800000 Tel./Fax: +380442801019. 2023 Trustpilot, Inc. All rights reserved. If you have any doubts, queries or press enquiries, we are pleased to help you. Please dont include personal, political, ethical, or religious commentary. Highly recommend. Iberostar is here to help, from assisting with your RFP Request or simply finding out more about the amenities the hotel offers. As someone who frequently goes to Cancun, I was really stunned at how low the quality really was. Iberostar Hotels & Resorts is a leading hotel chain that is committed to developing a responsible tourism model, focused on caring for both people and the environment. The Club was born from the need to offer a full experience to both our most loyal customers and those who arrive for the first time. The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. Extra bed upon request. Good Buffet breakfast. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of IberoStar, IberoStar earns 91% level of Trustworthiness. All content should be genuine and unique to the guest. Read reviews, compare customer ratings, see screenshots and learn more about Iberostar The Club. Same high pressure- boiler room tatics. Charges may apply. We are guest at your hotel in Lagos Portugal. Find unique places to stay with local hosts in 191 countries. Laundry service. This service may contain translations powered by Google. We really expected more from Iberostar. We booked a junior suite (#839) directly on your website having been recommended by a travel agent here in Ireland at a cost of 1796 for 7 nights. Thank you very much for such perfect conditions!! of . : +380933952524, 47/49 Poltavsky Shlyakh 61052 Kharkov Ukraine Tel. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience . We offer you different ways of contact so you can receive answers to inquiries as soon as possible. Save up to 40% off on all of our hotels. To get complimentary coffee and water daily in room, I tried to cancel my membership due to COVID and they refusedcovid is a real issue that will affect travel and nobody could have predicted. Our best-in-class fitness studio makes it easy to keep moving your way before a day in the city. : +380542276198 Mob. I was promised up to 50% off room rates even though the contract stated that 25% was the minimum. We found clear and detailed contact information for IberoStar. Iberostar The Club Rating Overall satisfaction rating Address: Phoenix, Arizona, United States, 85038-9352 Phone: +1 (425) 396-4478 0 0 +1 (855) 423-2582 0 0 018006816904 0 0 +1 (080) 091-4409 0 0 +0 (800) 666-0482 0 0 080-078-178 0 0 900-868-573 0 0 +0 (800) 048-8556 0 0 +1 (305) 629-7241 0 0 Web: iberostartheclub.com Thanks! Claim your profile to access Trustpilots free business tools and connect with customers. How can I modify or cancel my Booking made with Iberostar? Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. : +380482321967 Tel. God bless you. The lack of urgency the 23/09/2022 My wife and I have been staying at the Grand Hotel El Mirador in February for the last ten years and as such we are Horizons Infinity members. Cons Everything Was this review helpful? Buyer beware! I left a picture of double charge. I also want my money back for these false birthday decorations. We value our members and their loyalty above all and want to offer more reasons for you to get away and stay with us - when the time is right. 40000 Sumy Ukraine Tel. Dont have enough time right now? She is the contract person for Iberostar and never once will return my calls or emails. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. This was a direct lie. For us to answer them, please call our telephone contact numbers or fill out the form below: Contact Information Name Surname E-Mail Country code Phone Make your enquiry Enquiry type Inquiry Country Destination Hotel Message I would like to receive the last Iberostar offers If you would like to learn more about how we use cookies or change your settings, you can use the link at the bottom of any page at any time. This time I got much better room in the newer part of the hotel and it was pretty comfortable., You can't get closer to the center. We had a party of 10 and when we arrived at the hotel we made reservations for the week. What a waste. Date of experience: March 14 . Call or email us to get a response to your query. I am a travel advisor and find Iberostar to be negligent in all dealings with their guests. I was informed by someone that they overbook their rooms and give certain guest cheaper version of the rooms booked until complaints are made. Only 3 miles from Manchester-Boston Regional Airport we offer complimentary shuttle service. 112 reviews of Iberostar Selection Playa Mita "Opened in December 2013, iberostar playa mita has their act together! To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Check your booking confirmation email to find your booking number and PIN. I dont know how you consider this a resort with all these deficiencies. My credit cards were able to refund half of the 401K I paid. Great experience in Iberostar Hasienda Dominicus LaRomana.Beach is beautiful, rooms are clean ,food is excellent. I have to start by saying my husband and I love the Iberostar Playa Pariso. Cash : +380362621033 Tel. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Download Iberostar The Club and enjoy it on your iPhone, iPad and iPod touch. I can't tell you the number of emails I have sent inquiring about important details for my clients arriving inn a few days. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.