A review of the process we have in place for the action taken on discontinued complaints has taken place in quarter one of 2022/23 with the aim of seeing a reduction in the number of complaints which are being discontinued.. Highways England \. The Regional Council of Auvergne-Rhne-Alpes (French: Conseil rgional d'Auvergne-Rhne-Alpes) is the deliberative assembly of the Auvergne-Rhne-Alpes region in southeast-central France. call (01226) 773555. PURPOSE OF REPORT 1.1 The purpose of the report is to provide Cabinet with an analysis and overview of the customer complaints handled under the Council's management of customer Our Privacy Policy, 2023 Barnsley Chronicle Privacy Policy Cookie Policy All Policies, 47 Church Street, Barnsley, South Yorkshire, S70 2AS, Sales: 01226 734666 Editorial: 01226 734262, 21/10/22 INVESTIGATORS who probed allegations that Barnsley Council's Covid-19 marshals had photographed children playing in a park without parental consent have decided against taking action, documents have revealed. [17][19] The standing committee consists of the president, 15 vice presidents, and 45 members of the regional council. The first step is to phone the complaints line on (01226) 773555. How Do I Make A Complaint About A Headteacher? How long does it take Ofsted to investigate a complaint? Unannounced behaviour inspections The first a headteacher is likely to be aware of one is when they receive a call from HMI who declares theyre 15 minutes away. Any resident of the borough is permitted to ask formal questions You can use it to tell us about any council service. [20], Last edited on 10 December 2022, at 15:23, act on the delimitation of regions, regional and departmental elections and amending the electoral calendar, regional elections on 6 and 13 December 2015, "Loi du 16 janvier 2015 relative la dlimitation des rgions, aux lections rgionales et dpartementales et modifiant le calendrier lectoral", "Malgr la fusion, Auvergne-Rhne-Alpes conserverait le mme nombre de conseillers rgionaux", "Lyon officiellement capitale de la rgion Auvergne-Rhne-Alpes", "La rgion Rhne-Alpes investit son nouveau sige lyonnais", "Le nouvel Htel de la Rgion Auvergne officiellement inaugur sur fond de polmiques", "Auvergne: polmique sur le cot du futur htel de Rgion", "Nouvelles rgions: le casse-tte de la rorganisation administrative", "A louer: htel de rgion Clermont-Ferrand pour cause de fusion", "Saint-tienne: la culture, victime des dissensions entre Laurent Wauquiez et Gal Perdriau? A council report added: It should be noted that this figure has significantly increased over the last few weeks due to heightened emphasis in the media and Berneslai Homes proactive campaign to encourage tenants to report issues. The Regional Council of Auvergne-Rhne-Alpes was created by the act on the delimitation of regions, regional and departmental elections and amending the electoral calendar of 16 January 2015, which went into effect on 1 January 2016 and merged the Regional Council of Auvergne and Regional Council of Rhne-Alpes,[1] consisting of 47 and 156 regional councillors, respectively, into a single body with 204 regional councillors, following regional elections on 6 and 13 December 2015. The council's ruling cabinet members will discuss its complaints and compliments at next Wednesday's meeting A report states there were 712 customers complaints registered by residents last year - more than a 100 per cent increase on the previous year's figure of 320. Yes, the governing body of any school or academy has the power to sack the headteacher. Governance, Member and Business Support, Council Governance Unit, If you require any further information please contact the We want to know about your experience of our services. Your support allows us to keep holding decision-makers to account and report on everything that happens in the town, good or bad, fairly. The town and its people have changed dramatically since then but the Chronicle has been a constant. } Following inspection, orders are raised on an emergency (24-hour), three, seven or 25-day order as part of responsive repair works or as a capital planned programme, depending on the remedy required.. A cabinet report said: It is disappointing that some of our customers do not continue with their complaints or withdraw them, and this can be for a variety of reasons not always known to us. Barnsley Council Annual Customer Feedback Report - Complaints, Compliments, Comments and Learning - April 2019 to March 2020 1. Welcome to Barnsley Council's annual complaints and compliments report, which provides the council, partners, and members of the public with important information on what our customers have told us about their experiences and expectations of the services they have received during 2021-22. But there is no doubt that Barnsley has one of the strongest out there. Barnsley Council paid more than 28,000 to demolish a pair of semi-detached council homes to make way for a proposed new housing development, it has been revealed. The Regional Council of Auvergne-Rhne-Alpes succeeded the Regional Council of Auvergne and Regional Council of Rhne-Alpes. If your complaint is about a council service however, please use our complaint or compliment about a council service form instead. You dont have to use our complaints procedure to do this - you can complete one of our online forms to tell us about: You cansee all of our online report formsor contact us using our online enquiry form. No postage is required for posting forms or letters to us, as you may use our freepost address below. As the fourth week of heats of MasterChef 2023 kicks off, find out who's serving up their finest dishes in the hopes of impressing John Torode and Gregg Wallace. One distinguishing feature of Barnsley dialect was a fronted vowel in Barnsley. (FREEPOST RTCT-XKLS-ZHAZ) Riverside House. 4 How do I claim my 150 council tax How Do I Get In Touch With Barnsley Council? 25 0 obj <> endobj Your file is uploaded and ready to be published. Well continue to treat damp and mould requests as priority inspections, and to reassure our tenants further were working towards completing high priority jobs within 24 hours and have brought in an external damp and mould specialist to help meet this increased demand., We have been at the heart of our community, every week, since 1858. } Find out about call . We use cookies to help make our website and services better. [5] The building continues to house administrative functionaries,[10] with space rented out for associations and start-ups and serving as a venue for events and conferences in an effort to make the structure profitable. Any A compliment is when you're happy with something that we may have done or said, the way that we have acted, or with a decision we've made. At Barnsley Council we're committed to putting our customers first. info@highwaysengland.co.uk. relating to the business of the Council. sizes = [300, 250]; Information is also provided on dates of future meetings, Before you write the email, identify who exactly needs to receive your email. Laurent Wauquiez was elected president of the regional council of Auvergne-Rhne-Alpes at its opening session in Lyon on 4 January 2016. If you want to discuss how we've handled your contact please let the Customer Resolution Team know as soon as possible. %PDF-1.5 % You can use it to tell us about any council service. Although Jean-Jack Queyranne, president of the regional council of Rhne-Alpes, suggested that the merged region could alternate between the two seats, with plenary assemblies in Lyon and standing committees in Clermont-Ferrand, the idea was scrapped given the comparison to the experience of the European Parliament with its two seats in Brussels and Strasbourg. If you require any further information please contact the Council Governance Unit on 01226 773451. Adobe Acrobat Reader Its our opportunity to get things right. Should we continue to cover content like this? We aim to contact all customers whose contacts are to be accepted as a complaint within 3 to 5 working days from receipt of contact. Looking for a home. How Many Employees Does Barnsley Hospital Have? 0300 123 5000. We're responsible for managing around 18,000 homes on behalf of Barnsley Council. Thank you for your request for information about complaints of bullying at Barnsley Council since 2009. S70 9FH or by email: governance@barnsley.gov.uk (please put Following the death of Awaab Ishak in Rochdale, media coverage saw more than 200 extra calls to Berneslai Homes and the council to inspect properties. Whilst these concerns do not continue to be investigated as a complaint the concerns raised should be shared with the service for their attention and awareness. [4] Rhne lost 16% of its territory, and 75% of its population. All product and company names are trademarks or registered trademarks of their respective holders. Help to resolve complaints effectively at an early stage and, where this is not possible, . Following the death of Awaab Ishak in Rochdale, media coverage saw more than 200 extra calls to Berneslai Homes and the . officer delegated Make a formal complaint Youll usually need to email or write a letter to the headteacher and to the governing body telling them youre making a formal complaint. Residents may be more aware of their right to complain, making a complaint is now more accessible, and this is the first full year report on complaints since the pandemic. Kevin Schofield, 45, owns the Carnival shop on Eldon Street, and on October 8 sold a vape pen to a 15-year-old volunteer as part of an underage test purchase carried out by the council. Almost all of the complaints were responded to in the correct timescale, as 97 per cent were delivered in time. Contact details for the council representatives on outside dfpq[1].push({ d: 'div-gpt-news-' + banners[i], s: sizes }); Complaints Department is not affiliated to, linked with or otherwise endorsed by Barnsley Metropolitan Borough Council. This should include a detailed programme of proactive planned inspections to properties which may be at greater risk of damp and mould issues. The 2023 Plymouth City Council election is due to be held on 4 May 2023 to elect members of Plymouth City Council in England. By. The report will be discussed at Wednesdays cabinet meeting. LIFE expectancy for both men and women in Barnsley is significantly lower than the national average. be posted with that Summons on the Council Website. We will not share your information and will, Reducing winter deaths to become a priority, Mum speaks out over shock cancer diagnosis, SEND school undergoes colourful transformation, Charity shop to be opened by ex-rugby star, Barnsley MasterChef contestant through to knockout stage, Birds of prey re-introduction scheme is unsuccessful. and issues that will be discussed in future. In 2019, it had a population of 1,875,747. We will not share your information and will, Mum speaks out over shock cancer diagnosis, SEND school undergoes colourful transformation, Charity shop to be opened by ex-rugby star, Barnsley MasterChef contestant through to knockout stage, Birds of prey re-introduction scheme is unsuccessful. Delays to our large unwanted items collection service, Local Government and Social Care Ombudsman, NHS South Yorkshire Integrated Care Board, what the Local Government and Social Care Ombudsman will do. If the action being taken is different to that of which you have requested (e.g. Contents show 1 What is the phone number for Barnsley? compliments & complaints procedure - Barnsley Council Online EN English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk Unknown We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Serious misuse of the schools email, internet and other electronic facilities. You have already flagged this document.Thank you, for helping us keep this platform clean.The editors will have a look at it as soon as possible. We have been at the heart of our community, every week, since 1858. The Local Government and Social Care Ombudsman received a complaint from a parent - referred to as Mr X in a report obtained by the . BARNSLEY Council's pledge to spend millions of pounds on repairing the town's pothole-ridden roads does not go far enough and more locations should be targeted, a councillor has urged. Call us on 01709 382121. The project is part-financed by The European Regional Development Fund . email [emailprotected]. Our contact centre team are available for all general enquiries Monday-Friday 9am-5pm. ", We will not share your information and will use it in accordance with At the 1999 French census, the original department of Rhne would have had only 1,071,288 inhabitants, which means that the population in the territories added in the last two centuries was 507,581 inhabitants in 1999.