It's a part of the Lifeline & Affordable Connectivity Programs, which are government assistance programs operated by the FCC and funded by the U.S. government They will let you enjoy all their benefits in your state sustained by your replacement phone. Assist Wireless is a lifeline ETC (eligible telecommunications carrier). You may also continue toqualify if your totalhousehold income is at or below applicable Federal Poverty Guideline thresholds based on family size. Assist Wireless does not guarantee the speeds of the data services it provides. They will give you better instructions and help you find your lost or stolen phone. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. You can easily replace your phones entire device for comfort & convenience objectives. In order to continue receiving your Lifeline service from Assist Wireless, you must certify that you stillqualify based on participation in certain public assistance programssuch as Medicaid, FoodStamps/SNAP, and Supplemental Security Income (SSI). There you will be able to find your IMEI number. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). You can either visit a store or call customer service at (1-855) 392-7747 to find out if there are any deals available. How to replace a lost, stolen or broken phone, tablet or other device. Then, check your device warranty coverage period: New Apple devices, or devices that Apple replaces, typically come with one-year warranties. Channel Guide 2023. 2. If yes, todays writing is just perfect for you. If you want to replace your assurance SIM, you can follow the same assurance wireless lost phone replacement process. DATA SPEEDS NOT GUARANTEED. Extend your session by clicking OK below. Feel free to contact the customer care team at 1-888-321-5880 if you broke your phone or malfunctioned. I purchased a device on the Access Wireless website and am having trouble with the device. Lets find out what the reasons are. You can also refill your texts add 1000 texts for $5, 2000 texts for $8, or 4000 texts for $12. Assurance Wireless Phone: Why will you replace it? You'll be asked to enter standard information about yourself for the purpose of identification. Oklahoma Lifeline Device Assistance | Assist Wireless, Oklahoma Lifeline FAQs & Assistance | Assist Wireless, about receiving free Lifeline phone service and a free cell phone from Assist Wireless. You can purchase additional minutes by logging into youronline accountor calling 611 from your Lifeline device. ACP is a federal government program operated by the FCC. In addition to lifeline service, Assist Wireless also provides prepaid cell phone service to non-lifeline customers. If you want to freeze your account temporarily, dont hesitate to get in touch with Customer Service right away. Get warranty and insurance help. You will be glad to know that its proprietary is totally up to a virgin mobile company. Yes, you have the opportunity to replace your assurance phone online by contacting customer care support. You can get 1 GB of data for no more than $15. Those who qualify for Assist Wireless Replacement Phone receive a slew of benefits, including a free Smartphone-Android phone, free voice minutes, data, and unlimited free text bundles. You can also get another Assist Wireless compatible phone and bring it to the company or simply bring your old compatible device. Select the issue you're experiencing to see your options: Damaged device (including water damage and cracked screen) Lost or stolen device Experiencing a manufacturing defect (mechanical or electrical malfunction) If you need more guidance, you can visit your local assurance agent. Please note that data is required for sending picture (MMS) messages. You can get this service in your location spontaneously. * Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability and inventory availability. Please sign in again to continue. However, the company also allows customers to bring their own device and use it with their services. How long will it take for me to receive a free phone if I sign up for Assist Wireless? We offer same-day replacement with our AT&T Protect Advantage plan. It is better to know that you will let a one-year warranty offer only for new model phones. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Pension Grant Letter,should contain the following basic information: FPHA award letter,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Insert the battery. People who dont have a permanent place to live must give a temporary address that isnt a P.O. Can Assist Wireless provide me with a free upgrade to a better phone? Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. A decision about the participants monthly entitlement amount, Claim number OROther consumer identification number. . Then you will get a good guide for replacing your phone. A number of factors influence your decision to purchase a replacement phone from Assist Wireless. Make sure Wholesale is selected and click your home button and try to access the internet. Assist Wireless is another wireless provider fully focused on supporting low-income families, seniors, and veterans through the Lifeline assistance program by offering free or highly discounted wireless services and also free government phones. Assist Wirelesss Lifeline Program offers special deals, such as free plans and even free government phones for people who qualify in Oklahoma, Arkansas, Maryland, and Missouri. In this situation, you will examine the available updates on your phone. >. Calling 611 from your Lifeline device and following the automated prompts. Wireless handsets purchased directly from or received from Assist Wireless may be returned for a full refund, issued only via check, within 7 days of receipt. You have 100% liberty to replace your assurance phone if it is damaged, lost, stolen, or has any other issues. All our devices power up differently. Replace a device THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICEprovided by Assist Wireless, LLC. See our coverage map to check if service is available in your area. We are here to help customers through difficult times with a wide range of assistance programs for every level of need. Talk Refills. If your household meets the two requirements above and you live in Oklahoma, Arkansas, Maryland, or Missouri, you can apply for the Assist Wireless Lifeline program. Call us toget Lifeline help and suspend your account: 1-855-420-2449 or contact Assist Wireless Customer Service at 1-855-EZASSIST (1-855-392-7747). 100MB for just $4. It would help if you permitted your phone to end all the pending updates for better feedback. Plus, find out how to return your damaged device to avoid a non-return fee of up to $850. Your current balance is then transferred to your phone, allowing you to use this device as you wish. If the above information does not work for you, please contact Assist Wireless for additional help. Service plan details are available at https://www.assistwireless.com/lifeline-plans/. You can instantly contact the assurance wireless service center to replace your lost or misplaced phone. See our coverage map to check if service is available in your area, qualify based on participation in certain public assistance programs, qualify if your totalhousehold income is at or below applicable Federal Poverty Guideline thresholds, https://www.assistwireless.com/terms-and-conditions/, https://www.assistwireless.com/affordable-connectivity-program. Plus, find out how to replace a cracked screen or locate a lost or stolen device. Home Oklahoma Lifeline Device Assistance | Assist Wireless. A subscriber must return the complete handset as received at the time of activation, in the same condition as when it was received. Assist Wireless uses T-Mobile and Sprints towers and network. It provides only the owner of the phone manufacturer. To do so, the phone must be unlocked and T-Mobile GSM-compatible or Sprint CDMA-compatible. Touch device users, explore by touch or with swipe gestures. Assist Wireless makes it clear that they have upgrade options for customers existing devices according to the Assist T&Cs. You may qualify for Assist Wireless if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other government programs. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND TRIBAL LIFELINE. LIMITED TIME Affordable Connectivity Program (ACP) and Lifeline Offer 100% Free Unlimited Data, Talk, and Text! When autocomplete results are available use up and down arrows to review and enter to select. Only eligible consumers may enroll. ACP is a federal government program operated by the FCC. 24/7 automated phone system: call *611 from your mobile, enrolled in one of our device protection options, Verizon Mobile Protect / Verizon Mobile Protect Multi-Device, You'll also need to know if your device is, If you have Verizon Home Device Protect or Smart Home Support and are having an issue with a device in your home, refer to our, If you need to return a device to us, check out our. If you want to replace your assurance SIM, you can follow the sameassurancewireless lost phonereplacement process. Or visit your local store to enroll in FREE Unlimited* service! The cost of an Assist Wireless phone varies by the make and model that you choose. When broken or damaged to your wireless phone, you have scope to replace it. The replacement model may not be the exact model of the original device. But, you can get a replacement model that works well like your previous phone. How to get an Assist Wireless phone for free, How to Get into the Government Lifeline Assist Wireless Program. Therefore, you will get a new phone model if your phone is defective or fails to work within the first year. You'll be asked to confirm that you really do want to change phone providers. So, you need to know about the assurance replacement phone model. Protect all your eligible home products with one simple plan. A phone will be delivered to your mailbox a few days after your application is approved. Getting a new phone from assurance wireless is an easy process. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Manage Settings If you do not see an option that says Whole, select the (+) on the top right of your screen. If you misplace your old Assist Wireless phone, if your phone is lost, damaged, or stolen. Lets know the online process. So, it would help if you get the assurance to replace the SIM that is urgent for you. Being as prompt as possible helps you ensure that no one else uses your remaining account balance. Asurion is trusted by 300 million customers worldwide. If you do this, you cant enjoy the services assurance offers. Knowing tricks can assist you in finding your lost device. 500MB for just $12. In Florida and for Florida customers: Total Equipment Coverage and Verizon Extended Warranty are not available. Alec Baldwin Bio, Age, Height, Wife, Net Worth, Family, Food Stamps for Seniors on Social Security Guide, Free Government Phone Stands Near Me 2023. Can I get more minutes if I run out of time? DATA SPEEDS NOT GUARANTEED. They can be contacted by phone at 1-855-392-7747, by email at info@assistwireless.com, by mail, by calling #611 from your Lifeline device, or by sending them a message at assistwireless.com/contact-us. When you replace your phone, you should provide the receipt from assurance wireless. You may also be eligible if your household income meets Federal Poverty Guidelines. 100 minutes for just $4. And in some cases, it may take about a week to get a replacement phone. If your phone is lost, stolen, or damaged they instruct you to call their customer support at 1-888-321-5880 and report the situation. To assure wireless replacement phone activation, you will first press your phones power button and hold it. Finally, you can submit the application form via assurance email or fax. You have 30 days to add a new device to your account before your service is terminated. After finishing this process, ensure your information is correct & valid. https://www.assistwireless.com/lifeline-plans/. If you are experiencing issues with your messaging from your service provider, we first recommend checking your text and/or data balance(s). All other new devices usually have one-year manufacturer warranties. Yes, but only for qualified seniors 65 and older with federal or tribal Lifeline support. However, the above issues are not only the measurements of yourassurance wireless phonereplacement. Connected device benefits require a co-pay of at least $10.01. Assurance Wireless Replacement Phone List: Pick Your One! The charge amount fora replacement phone for assurance wirelessdepends on your account balance. Read our helpful Support articles to self-service and check on the status of your service request. You can also reach out to your Lifeline service provider to learn more about the return policy, warranty for specific issues, and the potential charges you may need to pay to get your cell phone replaced. Some of the most common Lifeline FAQs are about the ways a person can get free service for themselves and their loved ones. $89.99. So, you do not have to payan assurance wireless phone replacement feeif the phone is broken, damaged, or gets any fault within one year. You could also use one of your own instead of theirs. Unfortunately, Assist Wireless website is devoid of information about phone upgrades. If your Assist Wireless Lifeline device is broken or damaged, here are some steps you can take to obtain a replacement: If your device is defective, it may be covered under your phones warranty. If you are receiving an error message, please report it to customer service for further assistance. After showing the results, you will follow the instructions. How to Watch HBO Max on PS5 Gaming Console? So, you need to know about the replacement procedure for assurance wireless phones, and it is an easy task. Please remember that the Lifeline program discount can only be used with one wireless provider. Sprint customers who have minutes available can try the following troubleshooting steps: If you do not have internet access and the issue is also preventing you from connecting to 611, you can contact customer service to help you troubleshoot. Here, you will use another phone for getting. Assist Wireless Lifeline service is available to Oklahoma, Arkansas, Missouri, Maryland, and Wisconsin residents, and their coverage is constantly expanding. Putting your assurance Wireless free government SIM card in another phone is impossible. We and our partners use cookies to Store and/or access information on a device. You can use the Assist Wireless Lifeline discount even if you already have a Lifeline discount from another provider. How to get Assist Wireless Replacement Phone. So, Stay here & Study more! Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Dial ##72786# into your dial pad and this does a carrier reset (No personal info will be lost) and your device will go through a series of updates. Then, you will insist they deactivate the device for you. In this case, the customer will have to pay an upgrade fee, depending on the model. Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. An example of data being processed may be a unique identifier stored in a cookie. They can be contacted by phone at 1-855-392-7747, by email at. If your assurance phone is lost or stolen, you will pay a small fee for getting a replacement phone. Assurance Wireless encourages customers to reach out to their customer support department to initiate the replacement. It is essential to know that, as a replacement phone, the assurance will not give you the exact model you used. Assist Wireless does not guarantee the speeds of the data services it provides. Assist Wireless follows the standard requirements for the Lifeline assistance program. Assurance Wireless provides you with a replacement phone if your phone is lost, stolen, broken, or any other default and even fully damaged. Amazon.com : AT&T BL102-2 DECT 6.0 2-Handset Cordless Phone for Home with Answering Machine, Call Blocking, Caller ID Announcer, Audio Assist, Intercom, and Unsurpassed Range, Silver/Black : Office Products This means that their Lifeline program is only available to households that meet the low-income trash hold, set at 135% of federal poverty guidelines, or have a member enrolled in one of the federally supported programs. Lifeline devices that are available at retail locations can be purchased to use as a replacement device. After that, you can proceed to a later section. Assurance Wireless Phone: Does it Replace the phone? Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. If the device is defective, it may be covered by the phones warranty. If you have a GSM phone, it must work with T-Mobile, if you have a CDMA phone, it must work with Sprint. Data Refills. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Pension Grant Letter,should contain the following basic information: FPHA award letter,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Adding a Guard Assure device protection plan makes you more likely to get a new phone. As the warranty offer is sensitive, you can communicate with the assurance wireless customer care agent at 1-888-321-5880. 3G service will run slower and may have difficulty accessing the internet in some poor signal strength areas. Find A Location. Of course, this assumes the phones malfunction was not caused by user error. However, there is a chance that the free replacement phone from the government wont work right, and you will have to pay for it. If your Assist Wireless phone doesnt work, contact customer service and explain the situation. However, Assist Wireless usually offers lifeline customers at least one free phone option. Their plans may vary depending on the state and they have special plans for tribal territories. These FAQs explain the different ways of how to file a claim at Verizon & track Asurion phone claim status. It doesn't include physical damage caused by outside forces (e.g., water damage, cracked screen, etc.). (All Info Covered). if youre sick of your old smartphone, you can get a replacement from Assist Wireless. However, you can contact the company to request an unlock code. Welcome to Theispfamily.com, the best place to come for helpful information and resources about internet service providers (ISPs). You may be asked to provide proof of government program participation. Due to funding limitations, only one person per household is eligible for Lifeline assistance and a free device. To get an Assist Wireless free phone, you must be Lifeline-eligible and qualify for their Lifeline phone service. Assist Wireless is available in limited geographic areas and is subject to the Assist Wireless Terms of Service. Send a letter or visit a local dealer to apply: Send the completed Lifeline application and all supporting documents to the Assist Wireless headquarters or a local representative. 3 If you're eligible, you'll have the option to select screen repair during the . You should deactivate your assurance phone if you lost or stolen it as soon as possible. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If you have a Windows device, go to Settings, choose About, and finally select More Information. Your free Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. If you would like to send a picture message but do not have data available, please connect to the nearest wifi (available at many fast food and coffee chains). Creativity and out-of-the-box thinking describe Priyanka's writing style best, which comes as no surprise when her polar interests like economics and the cosmos, history, and Nicola Tesla's ideology are taken into account. Be prepared to provide your account details and the reason for your replacement request. Assurance Wireless Phone: Warranty Principle, Does Verizon Work in Puerto Rico? If you want toreplace your assurance wireless phone, you must follow some replacement policies & procedures. The main office is in Dallas, Texas, at 3030 LBJ Freeway, Suite 1320. You can qualify if you participate in Medicaid, Social Security Income (SSI), Food Stamps/SNAP, or another government program. If you have an Assist Wireless phone, locate it before reporting it lost or stolen. Here, you will assure the customer agent that only your SIM card was lost, stolen, or damaged. 100% FREE UNLIMITED DATA Limited time only Terms Of Service. However, if the above processes do not work with you, you will be sure your phone is lost or misplaced. There is no alternative for non-eligible seniors. Then, you'll need to click "transfer benefit.". You may get a free replacement phone after some days of your application date. You can alternatively cancel your service by calling Assist Wireless Customer Service at 1-855-EZASSIST or our automated system at 1-855-420-2449. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a similar replacement phone. Assist Wireless uses T-Mobile and Sprints networks, therefore, the coverage should be the same as T-Mobile and Sprint coverage. Phone call: Call the Assurance Wireless customer service line at 1-888-321-5880. Videos stream at DVD quality (480p). Assist Wireless Assurance Wireless Cintex Wireless Copper Valley Wireless Easy Wireless enTouch Wireless FeelSafe Wireless GCI Infiniti Mobile Life Wireless NewPhone Wireless Q Link Wireless Safelink Wireless SafetyNet Wireless Sprocket Wireless StandUp Wireless Tag Mobile Tempo Communications Terracom Wireless TruConnect True Wireless you have the option of upgrading your phone every two years. In order to receive your free phone, you must beeligiblefor and enrolled in lifeline services with Assist Wireless. Customer Support 1-855-392-7747 Email info@assistwireless.com Headquarters 3030 LBJ Freeway, STE 1320 Dallas, TX 75234 Account IVR Call #611 from your Lifeline device Want To Know More About Assist? [1]https://www.lifelinesupport.org jQuery('#footnote_plugin_tooltip_2126_1_1').tooltip({ tip: '#footnote_plugin_tooltip_text_2126_1_1', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top center', relative: true, offset: [-7, 0], }); Assurance wireless offers free phones & affordable cell phone services for low-income earners and receivers of government programs. All rights reserved. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Service at (855) 392-7747. This means you may need to provide us copies of the proof that shows you are eligible for Lifeline each year. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Promotional offers may be modified or withdrawn at any time. Sometimes, it may instantly or take a few days. If you add a Guard Assure device protection plan, you are more likely to receive a replacement phone. If you do not see an option that says pwg, select the (+) on the top right of your screen. Whatever it might be there is a procedure to replace assurance wireless phone. But phone upgrades are not related to such things.